Feldman, Marc, Dds - Family Dental Care

★★☆☆☆
  • 70 Genesee Street

    Greene, NY 13778

    Map & Directions
  • 607-656-7676

About Feldman, Marc, Dds - Family Dental Care

Categories

Health & Medical

Health & Medical
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I moved out of state and requested my dental records be sent to the new dentist. I filled out Dr. Feldman's "Medical Records Release Form" and trusted my records would be sent. I phoned the new dentist the day before my appointment and discovered that the records were not sent; I had requested them 6 weeks in advance, so there was not reason for this. I was angry because I didn't want to pay for another xray, which had just been done by Feldman 6 months prior. I phoned Feldman's office and spoke with Diane. She handled the situation very poorly; she turned an already bad situation into an even worse one, then she hung up on me. I phoned back and she said they were already sent. I rescheduled my appointment. I called before my appointment and found out that the records, once again, were not sent. Therefore, I am trying once again. This time, if they aren't sent, I will call the 6th District Dental Society @ 607-7241781

1
★☆☆☆☆

I moved out of state and requested my dental records be sent to the new dentist. I filled out Dr. Feldman's "Medical Records Release Form" and trusted my records would be sent. I phoned the new dentist the day before my appointment and discovered that the records were not sent; I had requested them 6 weeks in advance, so there was not reason for this. I was angry because I didn't want to pay for another xray, which had just been done by Feldman 6 months prior. I phoned Feldman's office and spoke with Diane. She handled the situation very poorly; she turned an already bad situation into an even worse one, then she hung up on me. I phoned back and she said they were already sent. I rescheduled my appointment. I called before my appointment and found out that the records, once again, were not sent. Therefore, I am trying once again. This time, if they aren't sent, I will call the 6th District Dental Society @ 607-7241781

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Anyone can handle agreeable clients, but it takes a skilled customer service rep to handle challenging ones. Diane lacks the skills necessary to professionally run a front desk position. She needs to learn how to calm agitated clients. Other than that, my experience was pleasant. Dr. Feldman went above and beyond to provide good service to his clients. Jane was usually gentle and thorough with cleanings. She has compassion for her clients. Candy was fabulous and friendly, creating a welcome atmosphere (we miss you Candy).

1
★☆☆☆☆

Anyone can handle agreeable clients, but it takes a skilled customer service rep to handle challenging ones. Diane lacks the skills necessary to professionally run a front desk position. She needs to learn how to calm agitated clients. Other than that, my experience was pleasant. Dr. Feldman went above and beyond to provide good service to his clients. Jane was usually gentle and thorough with cleanings. She has compassion for her clients. Candy was fabulous and friendly, creating a welcome atmosphere (we miss you Candy).

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Dr. Feldman and his staff are efficient and courteous. We've only had to wait 10 minutes for any given appointment. He is a family dentist and has patient young and old. I highly recommend him!

4
★★★★☆

Dr. Feldman and his staff are efficient and courteous. We've only had to wait 10 minutes for any given appointment. He is a family dentist and has patient young and old. I highly recommend him!

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