Garofalo, Anthony P, Dds - Horizon Dental Group

★★☆☆☆
  • 742 Broadway

    El Cajon, CA 92021

    Map & Directions
  • 619-440-0071

About Garofalo, Anthony P, Dds - Horizon Dental Group

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Health & Medical

Health & Medical
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Yesterday my daughter went to this clinic because she was in pain with an infected gum. The dentist saw her, and informed her that her gum was infected and that she needed a root canal. She was then referred to the business office, where she was told that she would have to leave a copay of over $140 for the return visit. Despite the fact that she was insured, and had paid through the insurance for the office visit yesterday, she was told that they would not prescribe the needed antibiotics for the infection unless she paid the copay for the root canal up front. The treatment with antibiotics is needed to treat the infection, and has to precede the root canal procedure. My daughter refused to pay, and was turned away, and had to go to another dentist to get the infection treated properly. Pretty good business practice I guess, but also pretty close to medical malpractice in my opinion. Or extortion if you prefer. This will be reported to the appropriate authority. I am a medical school professor at UCSD.

1
★☆☆☆☆

Yesterday my daughter went to this clinic because she was in pain with an infected gum. The dentist saw her, and informed her that her gum was infected and that she needed a root canal. She was then referred to the business office, where she was told that she would have to leave a copay of over $140 for the return visit. Despite the fact that she was insured, and had paid through the insurance for the office visit yesterday, she was told that they would not prescribe the needed antibiotics for the infection unless she paid the copay for the root canal up front. The treatment with antibiotics is needed to treat the infection, and has to precede the root canal procedure. My daughter refused to pay, and was turned away, and had to go to another dentist to get the infection treated properly. Pretty good business practice I guess, but also pretty close to medical malpractice in my opinion. Or extortion if you prefer. This will be reported to the appropriate authority. I am a medical school professor at UCSD.

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WOW... where do i even f****** start! this dentist is the worst of the worst, and i wouldn't even try going here even if my teeth had the worst pain possible. he is a dumass who doesnt know what the hell he is doing, and having it be in el cajon speaks for itself. my mom forced me to go, so i gave it a shot since i had cavities. he filled one of my teeth in and when the swelling came down i ate something only to experience the most excrutiating pain in my life.i never knew a tooth could hurt so bad, and i knew it was his fault because your tooth is suppost to hurt LESS and not MORE! and the part that kills me the most is how they hussled $400 from me.so if you're looking for a lace to jack up your teeth please go here!

1
★☆☆☆☆

WOW... where do i even f****** start! this dentist is the worst of the worst, and i wouldn't even try going here even if my teeth had the worst pain possible. he is a dumass who doesnt know what the hell he is doing, and having it be in el cajon speaks for itself. my mom forced me to go, so i gave it a shot since i had cavities. he filled one of my teeth in and when the swelling came down i ate something only to experience the most excrutiating pain in my life.i never knew a tooth could hurt so bad, and i knew it was his fault because your tooth is suppost to hurt LESS and not MORE! and the part that kills me the most is how they hussled $400 from me.so if you're looking for a lace to jack up your teeth please go here!

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I had dentures made at Horizon, right off I let them know they were crooked. They told me "YOUR MOUTH IS CROOKED". I took a mini cassette recorder to my next appointment and pulled it out and said "I'm Recording this conversation, now you said these dentures are crooked because my mouth is crooked" they proceeded to "fix them". They ground off the tooth they didn't match, and tapered the fake teeth. They were still not right, but I was happy they were a bit better. When I went back after a year to get the fill in done a new young dentist walked in and said those are crooked, first thing, that has me going. They rushed him away, and brought the lab tech in to tell me again my mouth is crooked. I am not going back, I am going to get a second opinion and file suit (MY MOUTH IS NOT CROOKED)

1
★☆☆☆☆

I had dentures made at Horizon, right off I let them know they were crooked. They told me "YOUR MOUTH IS CROOKED". I took a mini cassette recorder to my next appointment and pulled it out and said "I'm Recording this conversation, now you said these dentures are crooked because my mouth is crooked" they proceeded to "fix them". They ground off the tooth they didn't match, and tapered the fake teeth. They were still not right, but I was happy they were a bit better. When I went back after a year to get the fill in done a new young dentist walked in and said those are crooked, first thing, that has me going. They rushed him away, and brought the lab tech in to tell me again my mouth is crooked. I am not going back, I am going to get a second opinion and file suit (MY MOUTH IS NOT CROOKED)

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my insurance was taken advantage of. my teeth are in worse shape now. I have one that I kept telling them gives me problems...now I have no insurance and this tooth is SO bad that I am getting sinus infections which is probably affecting my heart by now. I would sue this place if my heart if affected! they are only in this for the money. I need a dentist NOW...

1
★☆☆☆☆

my insurance was taken advantage of. my teeth are in worse shape now. I have one that I kept telling them gives me problems...now I have no insurance and this tooth is SO bad that I am getting sinus infections which is probably affecting my heart by now. I would sue this place if my heart if affected! they are only in this for the money. I need a dentist NOW...

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After reading all the reviews written, I just want to say that if you are looking for La Jolla style customer service you probably shouldn't be seeing a dentist in El Cajon. I have had a good amount of dental work done at this location and I do not have any complaints. The price was fair, the dentists are caring and the dental assistants were friendly. The dentist always communicated what was being done, keep in mind that you have the right to a second opinion at any time. Thank you Horizon Dental Group!!!!

5
★★★★★

After reading all the reviews written, I just want to say that if you are looking for La Jolla style customer service you probably shouldn't be seeing a dentist in El Cajon. I have had a good amount of dental work done at this location and I do not have any complaints. The price was fair, the dentists are caring and the dental assistants were friendly. The dentist always communicated what was being done, keep in mind that you have the right to a second opinion at any time. Thank you Horizon Dental Group!!!!

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Horizon Dental Group and Dr Garofalo is my dentist now, after having bad experiences somewhere else!!! They are very professional and caring. I came with emergency toothaches and they immediately help me ease my pain! They're not overbooked like other dentists. The wait time is not bad and normal. The people that work there are very friendly and made me feel comfortable!
I recommend Horizon dental Group to anyone who's looking for an affordable and a good dentist! GO THERE!!!!

5
★★★★★

Horizon Dental Group and Dr Garofalo is my dentist now, after having bad experiences somewhere else!!! They are very professional and caring. I came with emergency toothaches and they immediately help me ease my pain! They're not overbooked like other dentists. The wait time is not bad and normal. The people that work there are very friendly and made me feel comfortable!
I recommend Horizon dental Group to anyone who's looking for an affordable and a good dentist! GO THERE!!!!

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I was given a clean bill of health that day, No Cavities!...except, Garofalo told me I needed a $1000 bottle of mouth rinse because I had such severe periodontal disease that my teeth were going to fall out. Whoa. I was in shock. My teeth seemed fine. The sales/billing lady came in as always and wanted to know how I would like to pay for the mouthwash. She applied more pressure, Check Cash??? I said I cant afford it, and she was quite disappointed. I was told to schedule an appt immediately with Garofalos periodontal guy. At my deepcleaning with Dr. Fremo. I asked if he had my xrays in his office from my visit with Garofalo, he said yes. I asked if he would look at them. I flat out asked him if my teeth were at risk of 'falling out'. He gave me this bewildered look and asked why I thought my teeth would fall out. They were in good shape, No periodontal problems beyond the regular stuff someone my age would deal with. Then I told him that Garofalo told me I had severe perio problems and my teeth were going to fall out. Fremos expression said a mouthful. He said he didnt know why Garofalo would say that. That my teeth were fine. Thats the final straw. Wont go back.
Front office is unorganized and just awful
xray tech is great and a few dentists there are quite honest
and need to get out of there before Garofalo ruins their reputation.

1
★☆☆☆☆

I was given a clean bill of health that day, No Cavities!...except, Garofalo told me I needed a $1000 bottle of mouth rinse because I had such severe periodontal disease that my teeth were going to fall out. Whoa. I was in shock. My teeth seemed fine. The sales/billing lady came in as always and wanted to know how I would like to pay for the mouthwash. She applied more pressure, Check Cash??? I said I cant afford it, and she was quite disappointed. I was told to schedule an appt immediately with Garofalos periodontal guy. At my deepcleaning with Dr. Fremo. I asked if he had my xrays in his office from my visit with Garofalo, he said yes. I asked if he would look at them. I flat out asked him if my teeth were at risk of 'falling out'. He gave me this bewildered look and asked why I thought my teeth would fall out. They were in good shape, No periodontal problems beyond the regular stuff someone my age would deal with. Then I told him that Garofalo told me I had severe perio problems and my teeth were going to fall out. Fremos expression said a mouthful. He said he didnt know why Garofalo would say that. That my teeth were fine. Thats the final straw. Wont go back.
Front office is unorganized and just awful
xray tech is great and a few dentists there are quite honest
and need to get out of there before Garofalo ruins their reputation.

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The Guy who did my x-rays and the actual Dentist were great.. The rest of the staff is horrible! I have 2 abscessed teeth therefore am in a lot of pain. The girl who was supposed to fill my prescription forgot and left for the day so I had to wait another night for some kind of relief.. Then making an appointment to try and get the teeth pulled is a mess! They don't seem to care about the patients. You tell them my pain from a 1 to 10 is a 15.. and they seem to think it's a joke... I am overall very disappointed with the service.. And still don't have my teeth fixed!

1
★☆☆☆☆

The Guy who did my x-rays and the actual Dentist were great.. The rest of the staff is horrible! I have 2 abscessed teeth therefore am in a lot of pain. The girl who was supposed to fill my prescription forgot and left for the day so I had to wait another night for some kind of relief.. Then making an appointment to try and get the teeth pulled is a mess! They don't seem to care about the patients. You tell them my pain from a 1 to 10 is a 15.. and they seem to think it's a joke... I am overall very disappointed with the service.. And still don't have my teeth fixed!

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The dentist was nice but the receptionist in the back office was very crappy, unfriendly and incompetent. Only go here if you have no where else to go.

3
★★★☆☆

The dentist was nice but the receptionist in the back office was very crappy, unfriendly and incompetent. Only go here if you have no where else to go.

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Zero stars,stop DO NOT go to this place! On 10/5/10 i walked in there for an extration and walked out with TWO broken teeth! The dentist chipped my front bottom tooth when he placed his tool on the bottom row of teeth and pushed down for leverage will extracting a moler. Then cracked the tooth next to the one the got extracted. The worst thing was they don't tell me about the teeth that they damaged! On my drive home I stated to get the sensitivity back in my tounge and felt my chipped tooth. I call back and they made appointment to fix it. Then 3 day later I was feeling around the area were the extraction was I noticed that the tooth next to the extractied tooth was, is broken! I called, went in to see me and the dentist acted like he could see the damaged so I got a miorror &his tool & showed him. He said it was tooth decay but when u feel it it's sharp.they should be shut down,if I would have done my homework I would have never went there

1
★☆☆☆☆

Zero stars,stop DO NOT go to this place! On 10/5/10 i walked in there for an extration and walked out with TWO broken teeth! The dentist chipped my front bottom tooth when he placed his tool on the bottom row of teeth and pushed down for leverage will extracting a moler. Then cracked the tooth next to the one the got extracted. The worst thing was they don't tell me about the teeth that they damaged! On my drive home I stated to get the sensitivity back in my tounge and felt my chipped tooth. I call back and they made appointment to fix it. Then 3 day later I was feeling around the area were the extraction was I noticed that the tooth next to the extractied tooth was, is broken! I called, went in to see me and the dentist acted like he could see the damaged so I got a miorror &his tool & showed him. He said it was tooth decay but when u feel it it's sharp.they should be shut down,if I would have done my homework I would have never went there

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1 out of 1 people found this review helpful.

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1.5 years ago i had a root canal - they did not put a crown on it - so now my tooth cracked. I am sure they are going to charge me for thisprocedure of which I will fight - should have been done the 1st time. I have waited 1 month for them to call me with the ins ok - of which they never did - i got the approval in the mail from my ins co. and I called them. One time I was 5 min late - due to traffic and it was noted in my chart that I am habitually late!!! after tomorrows procedure i will be reporting this office to the BBB and the Assoc of dentists and am. dental society I suggest anyone with bad experiences do the same!!!

1
★☆☆☆☆

1.5 years ago i had a root canal - they did not put a crown on it - so now my tooth cracked. I am sure they are going to charge me for thisprocedure of which I will fight - should have been done the 1st time. I have waited 1 month for them to call me with the ins ok - of which they never did - i got the approval in the mail from my ins co. and I called them. One time I was 5 min late - due to traffic and it was noted in my chart that I am habitually late!!! after tomorrows procedure i will be reporting this office to the BBB and the Assoc of dentists and am. dental society I suggest anyone with bad experiences do the same!!!

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The dentist I have gone to since I was 5 years old was not on my companies insurance plan so I decided to pick one of the ones fairly close to my house. When I first decided to make the intital appointment I was very sceptical considering the reviews online were not the best.
Well I decided to give them a shot anyways, so when I went to get my teeth cleaned, they literally only took about five minutes to review my teeth and xrays and told me I had ten cavities. What a crock of ish. I have gone to the dentist two times a year since I was five and only have three cavities. Six months ago there would have been some signs of something happening, wouldnt there? Needless to say this place needs to be shut down!

1
★☆☆☆☆

The dentist I have gone to since I was 5 years old was not on my companies insurance plan so I decided to pick one of the ones fairly close to my house. When I first decided to make the intital appointment I was very sceptical considering the reviews online were not the best.
Well I decided to give them a shot anyways, so when I went to get my teeth cleaned, they literally only took about five minutes to review my teeth and xrays and told me I had ten cavities. What a crock of ish. I have gone to the dentist two times a year since I was five and only have three cavities. Six months ago there would have been some signs of something happening, wouldnt there? Needless to say this place needs to be shut down!

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This place needs to be shut down... PERMANENTLY!
I picked the place cause of a bad tooth that I needed to get rid of, and they could fit me in imidiately! so.... I had oral surgery in the back clinic, they talked me into bringing in the whole family(since we hadn't had a dentist/cleanings for a while)my kids both had cleanings within a week... the 'dentist' cleaning my oldest daughters teeth got her permanent retainer lose, and it came out... That's the last time we were there.....it wasn't until 6 months later(a new, good dentist(THANK GOD)) recommended we get a new one puy in...I realized they run $300-400!!! After about two weeks, I started getting severe sinus headaches... still get them once in a while...this is two years ago now... About two months ago(guess they figured out we weren't coming back there?) I start getting calls from a collection agency!!! I called my VERY GOOD insurance co. right away... turns out I owe a $50 co-pay for that year(2008).... but the kicker; Never got a bill or letter directly from dentist office!? (is that even legal?) so anyways STAY FAR FAR AWAY FROM THIS 'DENTIST' OFFICE for your own good!

1
★☆☆☆☆

This place needs to be shut down... PERMANENTLY!
I picked the place cause of a bad tooth that I needed to get rid of, and they could fit me in imidiately! so.... I had oral surgery in the back clinic, they talked me into bringing in the whole family(since we hadn't had a dentist/cleanings for a while)my kids both had cleanings within a week... the 'dentist' cleaning my oldest daughters teeth got her permanent retainer lose, and it came out... That's the last time we were there.....it wasn't until 6 months later(a new, good dentist(THANK GOD)) recommended we get a new one puy in...I realized they run $300-400!!! After about two weeks, I started getting severe sinus headaches... still get them once in a while...this is two years ago now... About two months ago(guess they figured out we weren't coming back there?) I start getting calls from a collection agency!!! I called my VERY GOOD insurance co. right away... turns out I owe a $50 co-pay for that year(2008).... but the kicker; Never got a bill or letter directly from dentist office!? (is that even legal?) so anyways STAY FAR FAR AWAY FROM THIS 'DENTIST' OFFICE for your own good!

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1 out of 1 people found this review helpful.

.

They will schedule you to come in for a cleaning when you're due. After a simple check-up and x-rays, they send you to a counter to "schedule" your actual cleaning. This bait and switch procedure happens every time, even if you tell them in advance you don't want two appointments on separate days. They claim they have to schedule that way because they don't know what type of cleaning you need, yet they know full well your history and when your last cleaning was. It is a ridiculous practice. They will also expect you to take X-rays every six months, which is excessive in my opinion. If you have a deep cleaning, they'll try to sell you an oversized bottle of mouthwash for just over $100. The mouth wash is nothing special and not really required. I felt pressured into purchasing it, which I seriously regretted. I often leave the building irritable. You need to put your foot down or they will walk all over you with their scheduling abuse.

1
★☆☆☆☆

They will schedule you to come in for a cleaning when you're due. After a simple check-up and x-rays, they send you to a counter to "schedule" your actual cleaning. This bait and switch procedure happens every time, even if you tell them in advance you don't want two appointments on separate days. They claim they have to schedule that way because they don't know what type of cleaning you need, yet they know full well your history and when your last cleaning was. It is a ridiculous practice. They will also expect you to take X-rays every six months, which is excessive in my opinion. If you have a deep cleaning, they'll try to sell you an oversized bottle of mouthwash for just over $100. The mouth wash is nothing special and not really required. I felt pressured into purchasing it, which I seriously regretted. I often leave the building irritable. You need to put your foot down or they will walk all over you with their scheduling abuse.

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This is by far the worst dentist office I've ever been to... My kids were seen in the front office, not by the scheduled dentist!? For the initial visit as well as a follow-up cleaning...both times by whoever dentist showed up that day!!! Unfortunately I didn't do my homework and research... I went to have a tooth pulled, had to get it operated out according to Dr. Garofalo, so I went to the back office to have the procedure, and opted to get put to sleep... My husband waiting for me in the waiting room, had the assistant come out and ask him(my husband) what tooth it was!!!! I did get the right tooth removed, but have severe headaches now... They are all incompetent, and there seem to be a lot of dentists there? makes you wonder! I agree this placed should be shut down! I would give them 0 stars if I could :(

1
★☆☆☆☆

This is by far the worst dentist office I've ever been to... My kids were seen in the front office, not by the scheduled dentist!? For the initial visit as well as a follow-up cleaning...both times by whoever dentist showed up that day!!! Unfortunately I didn't do my homework and research... I went to have a tooth pulled, had to get it operated out according to Dr. Garofalo, so I went to the back office to have the procedure, and opted to get put to sleep... My husband waiting for me in the waiting room, had the assistant come out and ask him(my husband) what tooth it was!!!! I did get the right tooth removed, but have severe headaches now... They are all incompetent, and there seem to be a lot of dentists there? makes you wonder! I agree this placed should be shut down! I would give them 0 stars if I could :(

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Horizon Dental Group has to be the worst dentist I have ever been to!! They are very unknowledgable about dentistry. They perform their operation like a BUTCHER SHOP (very rough and not concerned with their patients pain). I got yelled at for complaining about them slipping with their sharp instruments in my mouth... Any procedure you have performed here will need to be re-done within one year!!! Horizon Dental Group also has a lousy scheduling system. They made me wait over a month with a temporary filling before finishing the work!!! My wife and I both had root canals performed per the referral of Garofalo. Dr Garofalo told our insurance company that the teeth that had root canals performed on them did not need a crown and would be fine with a filling. After a few months with the filling, both of us needed to have them repaired. We found another dentist who said that both of our fillings should have had a crown put on them. Horizon Dental Group should be shut down!!!

1
★☆☆☆☆

Horizon Dental Group has to be the worst dentist I have ever been to!! They are very unknowledgable about dentistry. They perform their operation like a BUTCHER SHOP (very rough and not concerned with their patients pain). I got yelled at for complaining about them slipping with their sharp instruments in my mouth... Any procedure you have performed here will need to be re-done within one year!!! Horizon Dental Group also has a lousy scheduling system. They made me wait over a month with a temporary filling before finishing the work!!! My wife and I both had root canals performed per the referral of Garofalo. Dr Garofalo told our insurance company that the teeth that had root canals performed on them did not need a crown and would be fine with a filling. After a few months with the filling, both of us needed to have them repaired. We found another dentist who said that both of our fillings should have had a crown put on them. Horizon Dental Group should be shut down!!!

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1 out of 1 people found this review helpful.

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Staff refused to explain bill. Refused to return phone calls. Worst customer service I've ever experienced. A complete nightmare. Would not recommend to anyone! Staff is cold and rude.

1
★☆☆☆☆

Staff refused to explain bill. Refused to return phone calls. Worst customer service I've ever experienced. A complete nightmare. Would not recommend to anyone! Staff is cold and rude.

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First let me say that I needed some extensive work - about 3 root canals and a bridge, not to mention 2 wisdom teeth pulled. When I set up the first appointment, I arrived on time and the dentist was very late. I was rescheduled that same day but 2 hours later, apparently the dentist hadn't returned from lunch yet. I was on time for every appointment and every appointment took forever! The dentist aren't gentle, the office was chaotic! It took me over a month to finish one tooth! Oh, and that tooth got infected! I finally had enought of this dump and went to Gentle Dental in Grossmont, and "Wow!" what a difference! I still had some wait time but they were gentle, kind, talked me through each procedure. My new dentist actually refered me to a speacialist for the root canals. My root canals took under 40 minutes, and no pain! It was like night and day between this office and Horizon Dental Group! Oh and if you go to Horizon Dental you can probablly expect to get a different dentist (who ever shows up for work that day or can make it to the office on time) each time.

1
★☆☆☆☆

First let me say that I needed some extensive work - about 3 root canals and a bridge, not to mention 2 wisdom teeth pulled. When I set up the first appointment, I arrived on time and the dentist was very late. I was rescheduled that same day but 2 hours later, apparently the dentist hadn't returned from lunch yet. I was on time for every appointment and every appointment took forever! The dentist aren't gentle, the office was chaotic! It took me over a month to finish one tooth! Oh, and that tooth got infected! I finally had enought of this dump and went to Gentle Dental in Grossmont, and "Wow!" what a difference! I still had some wait time but they were gentle, kind, talked me through each procedure. My new dentist actually refered me to a speacialist for the root canals. My root canals took under 40 minutes, and no pain! It was like night and day between this office and Horizon Dental Group! Oh and if you go to Horizon Dental you can probablly expect to get a different dentist (who ever shows up for work that day or can make it to the office on time) each time.

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1 out of 1 people found this review helpful.

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I went to Dr. Garofalo once, and will never go there again. He took forever to get to me and once inside the examining room, it only got worse. Dr. Garofalo wasn't the least bit concerned that I was scared to pieces being there and did nothing to quell my fears. He barged right into my mouth and wasn't the least bit gentle. I was never so happy to leave a dentists office as I was when leaving his office.

PROS: none
CONS: too fast, rough, uncommunicative.

1
★☆☆☆☆

I went to Dr. Garofalo once, and will never go there again. He took forever to get to me and once inside the examining room, it only got worse. Dr. Garofalo wasn't the least bit concerned that I was scared to pieces being there and did nothing to quell my fears. He barged right into my mouth and wasn't the least bit gentle. I was never so happy to leave a dentists office as I was when leaving his office.

PROS: none
CONS: too fast, rough, uncommunicative.

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1 out of 1 people found this review helpful.

 

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