Genta, Gordon E, Md - Cactus Ear Nose & Throat Assoc

★★☆☆☆

About Genta, Gordon E, Md - Cactus Ear Nose & Throat Assoc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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When following up at my daughter's request on appointments I found the staff to be horrible and rude to the point I felt compelled to report to my insurance company. She was sent to another specialists for additional tests and when I called to discuss why she needed to pay a full co pay rather then discuss the tests over the phone or send to her primary care physician, the staff screamed at me that I was an uncaring parent who would rather see my daughter ill rather then treat her and hung up on me. This was the attitude by both staff members, They were incensed that I went to my insurance and that I told them that I would post this experience online. While I can't speak of the doctor since he saw my college age daughter, I can say his staff is the rudest and most unprofessional I've ever experienced.

2
★★☆☆☆

When following up at my daughter's request on appointments I found the staff to be horrible and rude to the point I felt compelled to report to my insurance company. She was sent to another specialists for additional tests and when I called to discuss why she needed to pay a full co pay rather then discuss the tests over the phone or send to her primary care physician, the staff screamed at me that I was an uncaring parent who would rather see my daughter ill rather then treat her and hung up on me. This was the attitude by both staff members, They were incensed that I went to my insurance and that I told them that I would post this experience online. While I can't speak of the doctor since he saw my college age daughter, I can say his staff is the rudest and most unprofessional I've ever experienced.

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