Glenn M. Misono, DDS

★★★★☆
  • 4660 Natomas Boulevard Suite 140

    Sacramento, CA 95835

    Map & Directions
  • 916-419-0254

About Glenn M. Misono, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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We have been going to Dr. Misono for many, many years. He is wonderful and never tries to gouge. You never get the feeling he is recommending a procedure just to make money. I have had other dental professionals...orthodontists, oral surgeons compliment the work he has done. We also really love our hygenist but honestly I don't remember her name. But even with all that good stuff we have seriously been thinking about changing dentists. His front office staff is hit or miss and sometimes outright hostile. Our children are old enough to go to an adult dentist and we won't be going with Misono. I am always sort of afraid to deal with the front desk by phone or in person. Dr. Misono earns 5 stars...his staff earns 2.

5
★★★★★

We have been going to Dr. Misono for many, many years. He is wonderful and never tries to gouge. You never get the feeling he is recommending a procedure just to make money. I have had other dental professionals...orthodontists, oral surgeons compliment the work he has done. We also really love our hygenist but honestly I don't remember her name. But even with all that good stuff we have seriously been thinking about changing dentists. His front office staff is hit or miss and sometimes outright hostile. Our children are old enough to go to an adult dentist and we won't be going with Misono. I am always sort of afraid to deal with the front desk by phone or in person. Dr. Misono earns 5 stars...his staff earns 2.

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I have been going to Dr. Glenn Misono's Office for 5 years and their front desk and hygenist staff have always been pleasant.

Today, I received word that my insurance claim for a routine cleaning was denied coverage (per the office account manager, Melissa). This is absurd since I have been going to their office for 5 years. She directed me to speak with my HR office and Delta Dental to confirm I have insurance since she said my March 2010 claim for insurance reimbursement was denied. Again, this is bizarre. I called my HR and Dental Dental and they confirmed I have insurance. I called back to Melissa providing the names of whom I spoke with, and she continued to be snippy as in the first call. I finally asked to speak to Katie (front desk) who always is very sweet, but Melissa reiterated SHE was the manager. I complained that I am now getting involved in them doing their job and that I needed some assistance in figuring out what was going on (e.g., how can I solve this problem when it is out of my hands?!?). I asked for the paperwork to be sent to me and I WOULD submit it to Delta Dental myself (since Delta Dental claimed that they NEVER RECEIVED the claim in the first place). Melissa re-iterated she had a denial number in her file for the claim. She said she would re-submit it again today, and her tone lessened to something tolerable at that point.

I am at the point of either filing a complaint with Dr. Misono directly or switching to a different dentist completely. The fact that I felt I had to take matters into my own hands and I was getting Melissa basically telling me that (and claiming I owed them $100 MORE than what I did because of the insurance denial) has left a bad taste in my mouth. I wanted to give them a 1 star, but then again, Dr. Castle and her hygenist staff are always pleasant and professional. The partially negative review is the fact that the office manager felt it appropriate to let their patients navigate the dental insurance world instead of actually doing their job and assisting.

And if an insurance claim is denied, I would imagine the dental office would let the patient know in the first place instead of waiting for the patient to call (?).

1
★★★☆☆

I have been going to Dr. Glenn Misono's Office for 5 years and their front desk and hygenist staff have always been pleasant.

Today, I received word that my insurance claim for a routine cleaning was denied coverage (per the office account manager, Melissa). This is absurd since I have been going to their office for 5 years. She directed me to speak with my HR office and Delta Dental to confirm I have insurance since she said my March 2010 claim for insurance reimbursement was denied. Again, this is bizarre. I called my HR and Dental Dental and they confirmed I have insurance. I called back to Melissa providing the names of whom I spoke with, and she continued to be snippy as in the first call. I finally asked to speak to Katie (front desk) who always is very sweet, but Melissa reiterated SHE was the manager. I complained that I am now getting involved in them doing their job and that I needed some assistance in figuring out what was going on (e.g., how can I solve this problem when it is out of my hands?!?). I asked for the paperwork to be sent to me and I WOULD submit it to Delta Dental myself (since Delta Dental claimed that they NEVER RECEIVED the claim in the first place). Melissa re-iterated she had a denial number in her file for the claim. She said she would re-submit it again today, and her tone lessened to something tolerable at that point.

I am at the point of either filing a complaint with Dr. Misono directly or switching to a different dentist completely. The fact that I felt I had to take matters into my own hands and I was getting Melissa basically telling me that (and claiming I owed them $100 MORE than what I did because of the insurance denial) has left a bad taste in my mouth. I wanted to give them a 1 star, but then again, Dr. Castle and her hygenist staff are always pleasant and professional. The partially negative review is the fact that the office manager felt it appropriate to let their patients navigate the dental insurance world instead of actually doing their job and assisting.

And if an insurance claim is denied, I would imagine the dental office would let the patient know in the first place instead of waiting for the patient to call (?).

Pros: Hygenist and DDS Staff are FABULOUS

Cons: Administration Manager doesn't know what she's doing

.

I have been going to Dr. Misono for over 6 years. He is a very honest dentist (as an example when I needed my wisdom teeth removed he only said the two on my left side needed removal, he could have easily told me they all needed to be pulled and I wouldn??t have questioned it). He and his staff are also excellent with kids. I started taking my daughter when she turned 3 and she has never been intimidated or scared to go. Highly recommended.

2
★★★★★

I have been going to Dr. Misono for over 6 years. He is a very honest dentist (as an example when I needed my wisdom teeth removed he only said the two on my left side needed removal, he could have easily told me they all needed to be pulled and I wouldn??t have questioned it). He and his staff are also excellent with kids. I started taking my daughter when she turned 3 and she has never been intimidated or scared to go. Highly recommended.

Pros: honest, caring staff is excellent

Cons: none

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Dr. Misono and his staff (especially a particular RDH), are very kind and caring. Dr. Misono is practically my father I never had. The office is well decorated and fantastic in neat-ness. Not a spot of dust can be found anywhere on the premises. Great place for and office.

2
★★★★★

Dr. Misono and his staff (especially a particular RDH), are very kind and caring. Dr. Misono is practically my father I never had. The office is well decorated and fantastic in neat-ness. Not a spot of dust can be found anywhere on the premises. Great place for and office.

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Our whole family has been going to see Dr. Glenn MIsono since he started his practice. He and his staff are great!

2
★★★★★

Our whole family has been going to see Dr. Glenn MIsono since he started his practice. He and his staff are great!

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Everyone is so nice and the atmosphere is very relaxed. Also, my recent experience with the receptionist was excellent. I called in with a question, she took down my number, spoke to the doctor and called me back within 5 minutes.

2
★★★★★

Everyone is so nice and the atmosphere is very relaxed. Also, my recent experience with the receptionist was excellent. I called in with a question, she took down my number, spoke to the doctor and called me back within 5 minutes.

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I've been going to Glenn's practice since 1991. I've been taking my 2 sons to Glenn since they were 2 y/o ( they are 4&5 now) they both look forward to going and enjoy their time there. I find the staff friendly and professional. I have nothing but positive things to say!

2
★★★★★

I've been going to Glenn's practice since 1991. I've been taking my 2 sons to Glenn since they were 2 y/o ( they are 4&5 now) they both look forward to going and enjoy their time there. I find the staff friendly and professional. I have nothing but positive things to say!

.

We have been a patients of Dr. Misono for quite a years now and he is good but I could not recommend it due to some of his receptionist was very rude answering phone calls. How many times I got hang up from them. I am hoping Dr. Misono will send her to training on how to be more courteous and improve customer service skills.

1
★★☆☆☆

We have been a patients of Dr. Misono for quite a years now and he is good but I could not recommend it due to some of his receptionist was very rude answering phone calls. How many times I got hang up from them. I am hoping Dr. Misono will send her to training on how to be more courteous and improve customer service skills.

Pros: Close to our house

Cons: Receptionist is very rude. need more proper training, customer service wise.

.

Dr. misono's office is always a pleasure to make an anual checkup with. They do great dental work also! The atmosphere is very relaxing and dr. misono and his staff are very plesant to be around. I have been with him for almost 9 years. My whole family sees dr. misono. Ages 7-42. my youngest brother has been with him his whole life and loves the dentist.

2
★★★★★

Dr. misono's office is always a pleasure to make an anual checkup with. They do great dental work also! The atmosphere is very relaxing and dr. misono and his staff are very plesant to be around. I have been with him for almost 9 years. My whole family sees dr. misono. Ages 7-42. my youngest brother has been with him his whole life and loves the dentist.

Pros: Quick, no wait time, painless

 

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