Glenn R. Head, DMD

★☆☆☆☆
  • 6 Pointe Cir

    Greenville, SC 29615

    Map & Directions
  • 864-233-1234

About Glenn R. Head, DMD

Categories
  • Pediatric Dentists

Health & Medical

Health & Medical
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Initially, my daughter, a toddler,was confused with her half brother who is a 12 yrs old. They share the same insurance information; when the appointment was made they did not enter her as a new patient, instead the schedular retrieve the insurance info. populated an appointed for her brother.We confidence the staff assured me that I did not have an appointment. Finally, my husband called the office to assure them of there mistake. 42 minutes had passed. My daughter enjoyed the ambience of the office allowed me to tolerate the confusion. The attending dental hygentist was nice and she made my toddler very comfortable. I DO NOT APPPRECIATE THE OFFICE PRACTICE OF SENDING THE PARENT OUT OF THE EXAM ROOM DURING THE FIRST VISIT. I watched with through the an available window, which presented a hazard for the staff. DR. HEAD PRESENTED HIMSELF WITH A SMILE AND A GREETING, BUT HE DID NOT ACQUAINT HIMSELF WITH ME OR MOST IMPORTANT MY TODDLER. AS A FIRST VISIT;FIRST DENTAL APPOINTMENT FOR TODDLER, I EXPECTED MORE ONE ON ONE BETWEEN MY TODDLER, THE DOCTER, AND MYSELF. HE WAS IN OUR PRESENCE EXACTLY 3 MINUTES AND 49 SECS. HE DID NOT APOLOGIZE FOR HIS OFFICE MISTAKE NOR THE LENGTH OF TIME WE HAD TO WAIT TO BE SEEN. HE DID NOTHING TO ENCOURAGE ME TO RETURN.

1
★☆☆☆☆

Initially, my daughter, a toddler,was confused with her half brother who is a 12 yrs old. They share the same insurance information; when the appointment was made they did not enter her as a new patient, instead the schedular retrieve the insurance info. populated an appointed for her brother.We confidence the staff assured me that I did not have an appointment. Finally, my husband called the office to assure them of there mistake. 42 minutes had passed. My daughter enjoyed the ambience of the office allowed me to tolerate the confusion. The attending dental hygentist was nice and she made my toddler very comfortable. I DO NOT APPPRECIATE THE OFFICE PRACTICE OF SENDING THE PARENT OUT OF THE EXAM ROOM DURING THE FIRST VISIT. I watched with through the an available window, which presented a hazard for the staff. DR. HEAD PRESENTED HIMSELF WITH A SMILE AND A GREETING, BUT HE DID NOT ACQUAINT HIMSELF WITH ME OR MOST IMPORTANT MY TODDLER. AS A FIRST VISIT;FIRST DENTAL APPOINTMENT FOR TODDLER, I EXPECTED MORE ONE ON ONE BETWEEN MY TODDLER, THE DOCTER, AND MYSELF. HE WAS IN OUR PRESENCE EXACTLY 3 MINUTES AND 49 SECS. HE DID NOT APOLOGIZE FOR HIS OFFICE MISTAKE NOR THE LENGTH OF TIME WE HAD TO WAIT TO BE SEEN. HE DID NOTHING TO ENCOURAGE ME TO RETURN.

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Glenn R. Head, DMD Office Locations:

864-233-1234

6 Pointe Cir

Greenville, SC, SC 29615

Get Directions
864-233-1234

6 Pointe Circle

Greenville, SC, SC 29615

Get Directions
 

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