Grace N. Hou, MD

★★★★☆

About Grace N. Hou, MD

Categories
  • Surgeons

Health & Medical

Health & Medical
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4.0 2
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Dr, Hou was very nice and came recommended... HOWEVER her staff/front office and manager are NOT friendly empathetic people. I am not sure why since patients are coming there worried that they may die.
I waited for 30 minutes in the waiting room then another 15 in the room. Pathetic!
Billing was a disaster!!! I got billed from 5 different sources and was never told this ahead of time. It was very hard to get in touch with the office so I had to leave a message which was never returned. So I just started sending payments of what I could afford and again they NEVER called to ask why I had been sending payments with no payment plan set up. They gladly took my money but then sent me to collections. What awful people! When I called and asked why?...the "office manager" pretended to have to go assist Dr. Hou with a procedure. I wouldn't want that woman anywhere near me. Dr. Hou should clean house and get nice friendly proactive people working there.

3
★★★☆☆

Dr, Hou was very nice and came recommended... HOWEVER her staff/front office and manager are NOT friendly empathetic people. I am not sure why since patients are coming there worried that they may die.
I waited for 30 minutes in the waiting room then another 15 in the room. Pathetic!
Billing was a disaster!!! I got billed from 5 different sources and was never told this ahead of time. It was very hard to get in touch with the office so I had to leave a message which was never returned. So I just started sending payments of what I could afford and again they NEVER called to ask why I had been sending payments with no payment plan set up. They gladly took my money but then sent me to collections. What awful people! When I called and asked why?...the "office manager" pretended to have to go assist Dr. Hou with a procedure. I wouldn't want that woman anywhere near me. Dr. Hou should clean house and get nice friendly proactive people working there.

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Dr. Grace Hou was recommended by the AZ Womens Imagery Center after discovering my mother had breast cancer. Our first visit to Dr. Hou was over one and a half hour long and was very thorough. She did a physical check of her and then went through the entire surgery procedure. She was very nice, explained everything very clearly and did not rush us out her door. She obviously has been over this procedure with many others and listened to my mothers concerns and addressed each one. The end result was a double masectomy two weeks later. Surgery took 2 hours and after surgery she came in and discussed results with my family. She is a professional lady who is very good at what she does. I am very happy with her service. I read previous reviews of a "rude" receptionist, but we did not encounter any problems. I highly recommend Dr. Hou if you have to go through such surgery. Best of luck.

2
★★★★★

Dr. Grace Hou was recommended by the AZ Womens Imagery Center after discovering my mother had breast cancer. Our first visit to Dr. Hou was over one and a half hour long and was very thorough. She did a physical check of her and then went through the entire surgery procedure. She was very nice, explained everything very clearly and did not rush us out her door. She obviously has been over this procedure with many others and listened to my mothers concerns and addressed each one. The end result was a double masectomy two weeks later. Surgery took 2 hours and after surgery she came in and discussed results with my family. She is a professional lady who is very good at what she does. I am very happy with her service. I read previous reviews of a "rude" receptionist, but we did not encounter any problems. I highly recommend Dr. Hou if you have to go through such surgery. Best of luck.

Pros: Caring Doctor

Cons: None

 

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