Guevarra Dental Care: Guevara-Rodas Ana DDS

★★★☆☆

About Guevarra Dental Care: Guevara-Rodas Ana DDS

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Health & Medical

Health & Medical
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This dentist provides excellent service, she and her staff are true profesionals. they are as pleasant as can be. Dentist visits are not my favorite, but at this office everyone makes going to the dentist a good experience. I would highly recomend this office it is also the cleanest and nicest enviroment.

5
★★★★★

This dentist provides excellent service, she and her staff are true profesionals. they are as pleasant as can be. Dentist visits are not my favorite, but at this office everyone makes going to the dentist a good experience. I would highly recomend this office it is also the cleanest and nicest enviroment.

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Dr. Guevara & staff take everything personal. At my 1st visit, I explained to her that I had sensitive teeth & lock-jaw. I always inform my new dentists of that issue right away. She said it would not be a problem. She assured me that she and her staff can handled sensitive teeth.

On my 2nd visit, I waited 20 minutes before they seated me. When an assistant came in, she sat down and began to work right away. Confused, I asked what would they being doing b/c I had forgot what was discussed at my prior visit. The assistant got up and left me for another 15 minutes. Then a billing coordinator came in and explain to me what was going to happen. The more we talked, the more I asked reasonable questions like costs, time and what they would exactly being doing. She explained everything and I was comfortable to proceed with the work. The assistant came back & later got defensive w/ me for asking too many questions. I wasn't questioning her work but I was generally curious as to what was being done. I've had a lot of work done on my mouth so I like to know what's going on.

On my 3rd visit, they scheduled me on Dr. Ana's day off b/c no one wanted to work on me as the staff labeled me "difficult". Which was news to me considering I thought the last visit when went well. During the producure, which was re-filling 2 old cavities, Dr Ana also got defensive when I questioned why she was numbing me up twice in less than 20 minutes. She didn't explain but got more irritated when I expressed pain as they were drilling. Hey remember the sensitive teeth issue? Halfway through the visit, she expressed that she no longer wanted to work on me. Why would someone say that while in the midst of a procedure? When it was over, she ask me not to come back. When I tried to get her reasons, she didn't come off confident. That's when I found out how the staff labeled me 'difficult' and schedule me on her day off. I told her I thought she did good work and she ignored my remark. Instead, she said she could give me a referral. I asked her "shouldn't it be about the care of my mouth and not my attitude?". She agreed but said she has to think of her staff first. Then she explained that she treats every mouth like her mouth. And all I could think of was not every mouth is like your mouth. Some mouths can tolerate pain better & some can't, like mine. I decided right then that she wasn't the right dentist if she treats every mouth the same. She she handled me my records & refused to shake my hand when I offered. Because that is the professional thing to do. I didn't get the referral and the whole staff needs to grow a thicker skin.

0
★☆☆☆☆

Dr. Guevara & staff take everything personal. At my 1st visit, I explained to her that I had sensitive teeth & lock-jaw. I always inform my new dentists of that issue right away. She said it would not be a problem. She assured me that she and her staff can handled sensitive teeth.

On my 2nd visit, I waited 20 minutes before they seated me. When an assistant came in, she sat down and began to work right away. Confused, I asked what would they being doing b/c I had forgot what was discussed at my prior visit. The assistant got up and left me for another 15 minutes. Then a billing coordinator came in and explain to me what was going to happen. The more we talked, the more I asked reasonable questions like costs, time and what they would exactly being doing. She explained everything and I was comfortable to proceed with the work. The assistant came back & later got defensive w/ me for asking too many questions. I wasn't questioning her work but I was generally curious as to what was being done. I've had a lot of work done on my mouth so I like to know what's going on.

On my 3rd visit, they scheduled me on Dr. Ana's day off b/c no one wanted to work on me as the staff labeled me "difficult". Which was news to me considering I thought the last visit when went well. During the producure, which was re-filling 2 old cavities, Dr Ana also got defensive when I questioned why she was numbing me up twice in less than 20 minutes. She didn't explain but got more irritated when I expressed pain as they were drilling. Hey remember the sensitive teeth issue? Halfway through the visit, she expressed that she no longer wanted to work on me. Why would someone say that while in the midst of a procedure? When it was over, she ask me not to come back. When I tried to get her reasons, she didn't come off confident. That's when I found out how the staff labeled me 'difficult' and schedule me on her day off. I told her I thought she did good work and she ignored my remark. Instead, she said she could give me a referral. I asked her "shouldn't it be about the care of my mouth and not my attitude?". She agreed but said she has to think of her staff first. Then she explained that she treats every mouth like her mouth. And all I could think of was not every mouth is like your mouth. Some mouths can tolerate pain better & some can't, like mine. I decided right then that she wasn't the right dentist if she treats every mouth the same. She she handled me my records & refused to shake my hand when I offered. Because that is the professional thing to do. I didn't get the referral and the whole staff needs to grow a thicker skin.

Pros: Lobby area is nice

Cons: Everything else

 

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