Gustavo E. Fuentes, DMD

★☆☆☆☆
  • 13650 Metropolis Avenue Suite 106

    Fort Myers, FL 33912

    Map & Directions
  • 239-561-3636

About Gustavo E. Fuentes, DMD

Categories
  • Endodontists

Health & Medical

Health & Medical
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Want service? Don't ask questions. - 11/10/2009
I made an appt. with Dr Fuentes for a root canal. I asked Dr. Fuentes office staff some general questions re: insurance acceptance, co pays, general years of practice etc. On the day of the appt., I returned a call to the office secretary to reconfirm my appt, and while doing so, I also accepted an earlier time slot per office request d/t a last minute cancellation. While in the office filling out the required forms, I asked to sign a copy of a medical release form regarding today's visit/work done for my personal record. The secretary offered a copy of x ray which I accepted, I continued filling out the necessary forms when secretary returns seconds later to inform me " Dr Fuentes is cancelling appointment d/t MD feels he is unable to establish pt and MD rapport because of all the questions." I was shocked and left very upset. No other reason was given. I'm not sure why this office became defensive in answering general questions, but feel others should be made aware.

1
★☆☆☆☆

Want service? Don't ask questions. - 11/10/2009
I made an appt. with Dr Fuentes for a root canal. I asked Dr. Fuentes office staff some general questions re: insurance acceptance, co pays, general years of practice etc. On the day of the appt., I returned a call to the office secretary to reconfirm my appt, and while doing so, I also accepted an earlier time slot per office request d/t a last minute cancellation. While in the office filling out the required forms, I asked to sign a copy of a medical release form regarding today's visit/work done for my personal record. The secretary offered a copy of x ray which I accepted, I continued filling out the necessary forms when secretary returns seconds later to inform me " Dr Fuentes is cancelling appointment d/t MD feels he is unable to establish pt and MD rapport because of all the questions." I was shocked and left very upset. No other reason was given. I'm not sure why this office became defensive in answering general questions, but feel others should be made aware.

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