Hancock Park Animal Hospital

★★★★☆
  • 5178 Wilshire Boulevard

    Los Angeles, CA 90036

    Map & Directions
  • 323-936-6952

About Hancock Park Animal Hospital

Details
Hours
Mon-Fri 8am-6pm
4.2 5
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I'm so glad Dr. "B" (Nicolette Bertolone, DVM) has landed at Hancock Park Veterinary Clinic! I first met her when she was with VCA/West LA and she has been my primary vet ever since.

Because VCA is a teaching hospital, you never know who you'll get or what quality of service you'll have. It's often a mixed bag. Don't get me wrong, VCA is a good clinic that's open 24/7 and offers many specialties and they are closer to my home. I'll certainly still use them for emergencies, but I purposely followed Dr. Bertolone to Hancock Park Veterinary Clinic, after being so very impressed by her knowledge, skills and work ethic.

I knew from the get-go she was different from the norm. My 16 year old cat (at the time) was close to death, but through Dr. B's care, she brought Bailey back and a year-and-a-half later she's still doing well and will turn 18 soon.

Dr. Bertolone may be young, but don't let that fool you. She is really very sharp and smart with an old vet soul. What I like about Dr. Bertolone is that she is very thorough. She listens well and takes time to explain what all of your options are - the pros and cons, procedures, meds, etc. I've also been very impressed that she's such a good intuitive problem solver who not only takes time to consult with other vets, she'll do her own research. Though she understands the merits of well established practices, she's not shy about exploring the latest technology and procedures or a more holistic approach, if warranted. Love that about her since it gives me the security of knowing I'm able to make well informed decisions based on her input.

Dr. B also has a sweet empathic side. She always makes me feel as if Bailey and I are special and that we'll get top quality, professional care, rather than feeling as if we're just another number. The other great thing I personally appreciate about her is that she is quick to respond to either phone calls or emails. She never leaves me hanging.

As for Hancock Park Veterinary Clinic, I've been there several times now and am very impressed so far. They seem pretty organized and the staff knowledgeable, especially Vet Tech Yonat. She really knows her stuff and offers good advice. Though I have yet to meet Dr. White, I hear great things about her too.

I've also been pleasantly surprised with their rates. I read reviews from a few saying the fees were high, but they are low to me in comparison to VCA or another West LA cat hospital. The norm at those places often left me feeling as if I'd just given them the equivalent of a car payment or more for each visit!

I only have two less than positive things to say about the clinic. One, though I know the staff is very busy, a few times I've come in and it's taken several minutes for someone to acknowledge me. A simple 'hi I'll be right with you' goes a long way for me. The other comment is regarding their hours. It's often challenging with my work schedule - ugh. Wish they were open 7a-7p at least one day a week.

In summary, I'm very satisfied with Hancock Park Veterinary Clinic and Dr. B is the bomb! I am truly glad I found her and feel confident in her care. My two cats are my precious babies and I only want the best for them. I sure feel like I have that with Dr. Bertolone and now with the clinic too. I recommend them both!

5
★★★★★

I'm so glad Dr. "B" (Nicolette Bertolone, DVM) has landed at Hancock Park Veterinary Clinic! I first met her when she was with VCA/West LA and she has been my primary vet ever since.

Because VCA is a teaching hospital, you never know who you'll get or what quality of service you'll have. It's often a mixed bag. Don't get me wrong, VCA is a good clinic that's open 24/7 and offers many specialties and they are closer to my home. I'll certainly still use them for emergencies, but I purposely followed Dr. Bertolone to Hancock Park Veterinary Clinic, after being so very impressed by her knowledge, skills and work ethic.

I knew from the get-go she was different from the norm. My 16 year old cat (at the time) was close to death, but through Dr. B's care, she brought Bailey back and a year-and-a-half later she's still doing well and will turn 18 soon.

Dr. Bertolone may be young, but don't let that fool you. She is really very sharp and smart with an old vet soul. What I like about Dr. Bertolone is that she is very thorough. She listens well and takes time to explain what all of your options are - the pros and cons, procedures, meds, etc. I've also been very impressed that she's such a good intuitive problem solver who not only takes time to consult with other vets, she'll do her own research. Though she understands the merits of well established practices, she's not shy about exploring the latest technology and procedures or a more holistic approach, if warranted. Love that about her since it gives me the security of knowing I'm able to make well informed decisions based on her input.

Dr. B also has a sweet empathic side. She always makes me feel as if Bailey and I are special and that we'll get top quality, professional care, rather than feeling as if we're just another number. The other great thing I personally appreciate about her is that she is quick to respond to either phone calls or emails. She never leaves me hanging.

As for Hancock Park Veterinary Clinic, I've been there several times now and am very impressed so far. They seem pretty organized and the staff knowledgeable, especially Vet Tech Yonat. She really knows her stuff and offers good advice. Though I have yet to meet Dr. White, I hear great things about her too.

I've also been pleasantly surprised with their rates. I read reviews from a few saying the fees were high, but they are low to me in comparison to VCA or another West LA cat hospital. The norm at those places often left me feeling as if I'd just given them the equivalent of a car payment or more for each visit!

I only have two less than positive things to say about the clinic. One, though I know the staff is very busy, a few times I've come in and it's taken several minutes for someone to acknowledge me. A simple 'hi I'll be right with you' goes a long way for me. The other comment is regarding their hours. It's often challenging with my work schedule - ugh. Wish they were open 7a-7p at least one day a week.

In summary, I'm very satisfied with Hancock Park Veterinary Clinic and Dr. B is the bomb! I am truly glad I found her and feel confident in her care. My two cats are my precious babies and I only want the best for them. I sure feel like I have that with Dr. Bertolone and now with the clinic too. I recommend them both!

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I never went to this practice when Dr Kate owned it, but have been there recently. It's a very cute and charming place with super friendly staff. Dr White took plenty of time to speak to me about all of my questions. I haven't had a dog since I was a kid and just adopted a rescue so I had tons of questions. She even has a puppy package so my exams/vaccines were a one payment deal. I don't have to worry about being nickle and dimed every time that I go in with my new dog. It makes it easy for me since she gave me a vaccine schedule and everything on day one.

5
★★★★★

I never went to this practice when Dr Kate owned it, but have been there recently. It's a very cute and charming place with super friendly staff. Dr White took plenty of time to speak to me about all of my questions. I haven't had a dog since I was a kid and just adopted a rescue so I had tons of questions. She even has a puppy package so my exams/vaccines were a one payment deal. I don't have to worry about being nickle and dimed every time that I go in with my new dog. It makes it easy for me since she gave me a vaccine schedule and everything on day one.

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Dr. White is awesome with pets! Instead of dragging a scared dog to the back, she took the time to get to know him on his terms, examining him in the front, while the dog was thinking he's just getting a good rub down. She is extremely knowledgeable about regional concerns, which is very helpful when you are new to the area. While I was in the office she consulted couples that had come from New York, the Midwest and one taking her dog to the Caribbean. She told them what shots they needed or didn't need, as well as which should treat for heart worm and fleas or not. When it comes to medicine time, she is very frugal and actually told me alternative places to get medicine that could be bought over the counter and I felt her prices for the prescriptions were very fair. You can tell that she truly loves animals and that animals love her. She even took the time to talk to a lady about other pets that were not her patients and you can tell just how much she cares. She also has a great support staff that were very friendly, helpful and are an excellent addition to Dr. White's knowledge. This new practice is a DEFINITE bonus for the area! I'm looking forward to the next visit.

5
★★★★★

Dr. White is awesome with pets! Instead of dragging a scared dog to the back, she took the time to get to know him on his terms, examining him in the front, while the dog was thinking he's just getting a good rub down. She is extremely knowledgeable about regional concerns, which is very helpful when you are new to the area. While I was in the office she consulted couples that had come from New York, the Midwest and one taking her dog to the Caribbean. She told them what shots they needed or didn't need, as well as which should treat for heart worm and fleas or not. When it comes to medicine time, she is very frugal and actually told me alternative places to get medicine that could be bought over the counter and I felt her prices for the prescriptions were very fair. You can tell that she truly loves animals and that animals love her. She even took the time to talk to a lady about other pets that were not her patients and you can tell just how much she cares. She also has a great support staff that were very friendly, helpful and are an excellent addition to Dr. White's knowledge. This new practice is a DEFINITE bonus for the area! I'm looking forward to the next visit.

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I don't recommend Dr. White for those of you truly love your pets.
I met her at one of vet clinic she was previously working. My pet
died while she was treating him.... I went to see my baby to say
good buy but she didn't say a word to me..., no condolences at all.
All I got was big chunk of bill. Imagine how horrible I had to feel ??
Do not go to her clinic if you do not want to feel the same as me.

1
★☆☆☆☆

I don't recommend Dr. White for those of you truly love your pets.
I met her at one of vet clinic she was previously working. My pet
died while she was treating him.... I went to see my baby to say
good buy but she didn't say a word to me..., no condolences at all.
All I got was big chunk of bill. Imagine how horrible I had to feel ??
Do not go to her clinic if you do not want to feel the same as me.

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A new charming little practice with a wonderful caring doctor! Exactly what I was looking for. And the prices are very reasonable. FYI, I might be a little biased since I work there. Check it out for yourself!

~ Annie

5
★★★★★

A new charming little practice with a wonderful caring doctor! Exactly what I was looking for. And the prices are very reasonable. FYI, I might be a little biased since I work there. Check it out for yourself!

~ Annie

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