Harry, Philip S, Md - Central Va Orthopedics

★★★★★
  • 608 Garrisonville Rd Ste 102

    Stafford, VA 22554

    Map & Directions
  • 540-659-4555

About Harry, Philip S, Md - Central Va Orthopedics

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Wonderful doctor - awful staff. I had carpal tunnel surgery in 2008 for which today I believe the syndrome has come back. I called the office on Sept 12, 2011 to schedule an appointment and was scheduled for Sept 22,2011. Because of a family emergency I called the office to reschedule my appointment the yound lady who picked up the call put me on hold for 8 minutes never once came back to the phone or even informed me that the call was going to be transferred. After about 8 minutes someone by the name of Joann in the billing department picked up to inform me that I could not make any more appointments because of a $20.00 balance from 2009 - I explained to her that I know nothing about this never rec'd a statement or a phone call and I didn't have any idea why I have a balance because I always pay my co-pay up front - (I guess you are not supposed to ask any questions) because after that she was very rude and not so pleasant. I felt as if I was on trial for murder the way she spoke with me. I then explained to her that I already made the appointment a week ago and was calling to cancel she basicly cut me off and re- stated you can't have an appointment until the $20.00 is paid - I then asked why was I able to make the appointment last week and if I didn't need to cancel what would of happened if I drove to the office for my appointment I had scheduled - I got no answer to my questions.

Now i just like to say Dr, Harry is a really good doctor he was one of the best for me - but because I am in billing myself and would never speak to a patient in that manner I am going to pray that for all my future possible visits I find a doctor just as good as this one - but i refuse to allow his staff to speak with me in a manner that is not accepted over $20.00. Even though, I paid the $20.00 I feel that if the $20.00 was such an issue then why was I allowed to schedule the appointment in the first place and no one ever said a word 2 weeks prior. NOT ACCEPTABLE in my eyes.

5
★★★★★

Wonderful doctor - awful staff. I had carpal tunnel surgery in 2008 for which today I believe the syndrome has come back. I called the office on Sept 12, 2011 to schedule an appointment and was scheduled for Sept 22,2011. Because of a family emergency I called the office to reschedule my appointment the yound lady who picked up the call put me on hold for 8 minutes never once came back to the phone or even informed me that the call was going to be transferred. After about 8 minutes someone by the name of Joann in the billing department picked up to inform me that I could not make any more appointments because of a $20.00 balance from 2009 - I explained to her that I know nothing about this never rec'd a statement or a phone call and I didn't have any idea why I have a balance because I always pay my co-pay up front - (I guess you are not supposed to ask any questions) because after that she was very rude and not so pleasant. I felt as if I was on trial for murder the way she spoke with me. I then explained to her that I already made the appointment a week ago and was calling to cancel she basicly cut me off and re- stated you can't have an appointment until the $20.00 is paid - I then asked why was I able to make the appointment last week and if I didn't need to cancel what would of happened if I drove to the office for my appointment I had scheduled - I got no answer to my questions.

Now i just like to say Dr, Harry is a really good doctor he was one of the best for me - but because I am in billing myself and would never speak to a patient in that manner I am going to pray that for all my future possible visits I find a doctor just as good as this one - but i refuse to allow his staff to speak with me in a manner that is not accepted over $20.00. Even though, I paid the $20.00 I feel that if the $20.00 was such an issue then why was I allowed to schedule the appointment in the first place and no one ever said a word 2 weeks prior. NOT ACCEPTABLE in my eyes.

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Harry, Philip S, Md - Central Va Orthopedics Office Locations:

540-659-4555

608 Garrisonville Rd Ste 102

Stafford, CT, VA 22554

Get Directions
540-659-4555

608 Garrisonville Road

Stafford, VA, VA 22554

Get Directions
 

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