Hedley, Shawna, Md - Womens Comprehensive Health

★★★☆☆

About Hedley, Shawna, Md - Womens Comprehensive Health

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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David H. Fields, MD

100 East 77th Street New York, NY

3.4857 35
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I used to recommend Shawna to all of my friends because I've never had such a comfortable experience with an OBGYN, she is wonderful however she is no longer there. I just called to make an appointment with a new Dr. as it had been over a

3
★★★★★

I used to recommend Shawna to all of my friends because I've never had such a comfortable experience with an OBGYN, she is wonderful however she is no longer there. I just called to make an appointment with a new Dr. as it had been over a

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Dr. Hedley is a great doctor and made my pregnancy and birth comfortable and relaxed. I could not have asked for a better birth experience. \r
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I actually like all of the doctors at the practice and always felt comfortable. \r
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3
★★★★★

Dr. Hedley is a great doctor and made my pregnancy and birth comfortable and relaxed. I could not have asked for a better birth experience. \r
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I actually like all of the doctors at the practice and always felt comfortable. \r
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Unlike

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Like the others on this board, I too have been seeing Dr Hedley for a few years & she is the best GYN I have have been to. Unfortunately her staff is so horrible that I will have to switch doctors. I don't want to get into too many details

3
★★★★★

Like the others on this board, I too have been seeing Dr Hedley for a few years & she is the best GYN I have have been to. Unfortunately her staff is so horrible that I will have to switch doctors. I don't want to get into too many details

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I have been going to Dr. Hedley for over 4 years. She is nice, but the office staff is horrible. I am currenlty on hold with them for the fourth time today, after being hung up on twice. I had an appointment in August and no one called

3
★★★★★

I have been going to Dr. Hedley for over 4 years. She is nice, but the office staff is horrible. I am currenlty on hold with them for the fourth time today, after being hung up on twice. I had an appointment in August and no one called

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I have been going to Dr. Hedley for 4-5 years now, and have seen the other doctors in her office, but she is the best by far. I am saddened to say that I am now having to consider changing to another OB/GYN due solely to her incompetent office staff. In both 2007 and 2008, they sent their medical lab incorrect insurance AND home mailing address for me. Unbeknownst to me, due to this error, the lab did not get reimbursed (due to the incorrect insurance information that they'd received), and so began mailing me bills to my OLD MAILING ADDRESS, where I hadn't lived for 2-3 YEARS (and YES, I DID change my address with their office as soon as I'd moved). Because I was not receiving the lab bills, I wasn't aware they hadn't been paid, and eventually they went into collections! I did not discover this issue until NOVEMBER 2009, 1.5 years later, and only because I happened to check my credit report. Needless to say, my credit score was affected negatively due to the collections accounts that were opened. ALL BECAUSE HER STAFF FILLED OUT THE REQUISITION FORM INCORRECTLY. The insurance they'd written on the req form was one I'd never even heard of!

So, needless to say, once I learned of this issue I called Dr. Hedley's office immediately to have them correct all the information in my file so that it would not happen again - that was in Jan. 2009. Problem solved, right? WRONG. Fast-forward to June 2010 - I get a phone call from the same collections agency stating I had the same issue from my July 2009 visit! Today I am going to Dr. Hedley for an appointment and am informing her face to face of the whole situation, because when I talk to her staff AND the people at the lab, they both blame each other. I am requesting copies of all the forms they send to the lab for my tests, as it is my HIPAA right to do so. Then, I am finding a new ob/gyn.

PROTECT YOUR CREDIT - DON'T GO TO THIS DOCTOR'S OFFICE!

0
★☆☆☆☆

I have been going to Dr. Hedley for 4-5 years now, and have seen the other doctors in her office, but she is the best by far. I am saddened to say that I am now having to consider changing to another OB/GYN due solely to her incompetent office staff. In both 2007 and 2008, they sent their medical lab incorrect insurance AND home mailing address for me. Unbeknownst to me, due to this error, the lab did not get reimbursed (due to the incorrect insurance information that they'd received), and so began mailing me bills to my OLD MAILING ADDRESS, where I hadn't lived for 2-3 YEARS (and YES, I DID change my address with their office as soon as I'd moved). Because I was not receiving the lab bills, I wasn't aware they hadn't been paid, and eventually they went into collections! I did not discover this issue until NOVEMBER 2009, 1.5 years later, and only because I happened to check my credit report. Needless to say, my credit score was affected negatively due to the collections accounts that were opened. ALL BECAUSE HER STAFF FILLED OUT THE REQUISITION FORM INCORRECTLY. The insurance they'd written on the req form was one I'd never even heard of!

So, needless to say, once I learned of this issue I called Dr. Hedley's office immediately to have them correct all the information in my file so that it would not happen again - that was in Jan. 2009. Problem solved, right? WRONG. Fast-forward to June 2010 - I get a phone call from the same collections agency stating I had the same issue from my July 2009 visit! Today I am going to Dr. Hedley for an appointment and am informing her face to face of the whole situation, because when I talk to her staff AND the people at the lab, they both blame each other. I am requesting copies of all the forms they send to the lab for my tests, as it is my HIPAA right to do so. Then, I am finding a new ob/gyn.

PROTECT YOUR CREDIT - DON'T GO TO THIS DOCTOR'S OFFICE!

Pros: Dr. Hedley - and that is ALL.

Cons: incompetent staff

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I have been seeing Dr. Hedly for about 5 years and think that she is a great doctor. She makes me feel comfortable and has been really helpful when I've had any health problems. Her staff, on the other hand, is rude, unprofessional, and incompetent. For example, I was booked for an annual exam a month or so too early. After waiting in the office for 40 minutes, I was finally called for my appointment and it was only at that point that I was told that I would have to rebook my appointment if my insurance was going to cover it. They have billed the wrong insurance company twice, even though my insurance hasn't changed in over 2 years. I am switching doctors because I can't handle dealing with the front office any longer.

0
★☆☆☆☆

I have been seeing Dr. Hedly for about 5 years and think that she is a great doctor. She makes me feel comfortable and has been really helpful when I've had any health problems. Her staff, on the other hand, is rude, unprofessional, and incompetent. For example, I was booked for an annual exam a month or so too early. After waiting in the office for 40 minutes, I was finally called for my appointment and it was only at that point that I was told that I would have to rebook my appointment if my insurance was going to cover it. They have billed the wrong insurance company twice, even though my insurance hasn't changed in over 2 years. I am switching doctors because I can't handle dealing with the front office any longer.

Pros: Dr. makes you feel comfortable and at ease

Cons: unprofessional, incompetent office staff

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Like many on the list, i have been gonig to Dr. Hedley for years.

While it's always difficult go get an appointment with her, going to her makes me feel comfortable about this awful process.

Her staff on the other hand is a major issue. I fully understand a busy doctor needs some pushy staff members to keep her schedule from going insane. But, there is a fine line between being pushy and being rude.

Her staff showed complete disregard towards patients (at least in their voices on the phone). And there were more than one occassion where I was put on the phone for more than half an hour. Sometimes, my call even gets dropped without an explaination.

I think their daily busy schedule make them forget they are in the profession of healing, even though they don't do much of that themselves.

I am looking for another OB/GYN now. Adios, Dr. Hedley!

1
★★☆☆☆

Like many on the list, i have been gonig to Dr. Hedley for years.

While it's always difficult go get an appointment with her, going to her makes me feel comfortable about this awful process.

Her staff on the other hand is a major issue. I fully understand a busy doctor needs some pushy staff members to keep her schedule from going insane. But, there is a fine line between being pushy and being rude.

Her staff showed complete disregard towards patients (at least in their voices on the phone). And there were more than one occassion where I was put on the phone for more than half an hour. Sometimes, my call even gets dropped without an explaination.

I think their daily busy schedule make them forget they are in the profession of healing, even though they don't do much of that themselves.

I am looking for another OB/GYN now. Adios, Dr. Hedley!

Pros: Nice doctor, who makes an always awful trip tolerable

Cons: Difficult to get appointment, rude staff

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I've been going to Dr. Hedley for over 8 yrs as my gyn and recently gave birth to my first this past year. The last 8 years as my gyno there have been no complaints on my end and as far as my labor and delivery there are still no complaints. I could not have been more satisfied (beyond satisfied) with Dr. Hedley and how she handled my delivery. I have 100% trust in her.

As of staff (and previous reviews I've read), I've never experienced any attitude or rudeness from the girls up front or even the nurses. Whether i've called to make appointments or had a question for either of the doctors, the girls and nurses were always responsive as well as returned my calls when I've left voicemails.

I hope Dr. Hedley stays local for the years ahead; it is truly so hard to find a good gyno.

As far as her partners, I've only met them through my pregnancy period and i have no complaints on either of them. After my pregnancy experience I am happy to have had Dr. Hedley for delivery and have gotten to meet her partners for i would go to either of them if Hedley was not available for an emergency gyno appt or for my next pregnancy appts.

2
★★★★★

I've been going to Dr. Hedley for over 8 yrs as my gyn and recently gave birth to my first this past year. The last 8 years as my gyno there have been no complaints on my end and as far as my labor and delivery there are still no complaints. I could not have been more satisfied (beyond satisfied) with Dr. Hedley and how she handled my delivery. I have 100% trust in her.

As of staff (and previous reviews I've read), I've never experienced any attitude or rudeness from the girls up front or even the nurses. Whether i've called to make appointments or had a question for either of the doctors, the girls and nurses were always responsive as well as returned my calls when I've left voicemails.

I hope Dr. Hedley stays local for the years ahead; it is truly so hard to find a good gyno.

As far as her partners, I've only met them through my pregnancy period and i have no complaints on either of them. After my pregnancy experience I am happy to have had Dr. Hedley for delivery and have gotten to meet her partners for i would go to either of them if Hedley was not available for an emergency gyno appt or for my next pregnancy appts.

Pros: Professional, Warm, Grounded, Good Listener

Cons: None

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i really hope this practice does something about their horrible unprofessional staff. the doctors are wonderful, but the reception staff is rude, unprofessional, and downright mean. i don't want to switch gyns, but am considering doing so solely because of the rude front desk staff.

1
★★★☆☆

i really hope this practice does something about their horrible unprofessional staff. the doctors are wonderful, but the reception staff is rude, unprofessional, and downright mean. i don't want to switch gyns, but am considering doing so solely because of the rude front desk staff.

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I've seen all three Dr.'s in this practice, and they are all great. It is sometimes difficult to get an appointment, but whenever I had an problem that might be serious, they brought me right in. Dr. Hedley is a truly warm, caring, compassionate caregiver! Dr. Christopher delivered my daughter, and he was also great. I really love this office, and I think the front desk staff has improved.

2
★★★★★

I've seen all three Dr.'s in this practice, and they are all great. It is sometimes difficult to get an appointment, but whenever I had an problem that might be serious, they brought me right in. Dr. Hedley is a truly warm, caring, compassionate caregiver! Dr. Christopher delivered my daughter, and he was also great. I really love this office, and I think the front desk staff has improved.

Pros: Awesome OB-GYN.

Cons: Busy. Hard to get appt.

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i've seen the three doctors in the office, and i can tell you they all hate their jobs and really don't seem to give a damn about the patients. Granted the doctors are overworked, and they probably pay super high insurance. But still, each one makes more than me and you and the guy next door. That is not the point, the point is they don't really care about you. The office is full of drama, unprofessional, and seems mismanaged, i actually feel bad for the doctors, but really i think its their fault, after all you choose who you want to be.

0
★☆☆☆☆

i've seen the three doctors in the office, and i can tell you they all hate their jobs and really don't seem to give a damn about the patients. Granted the doctors are overworked, and they probably pay super high insurance. But still, each one makes more than me and you and the guy next door. That is not the point, the point is they don't really care about you. The office is full of drama, unprofessional, and seems mismanaged, i actually feel bad for the doctors, but really i think its their fault, after all you choose who you want to be.

Pros: none

Cons: these doctors hate their jobs and don't care about you

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Dr. Headley's sweet manner does not compensate the rude and unprofessional staff. I had a horrible experience in working with the receptionist. When I complained to the office administrator, she not only did not listen to my description of the indident but quickly launched into a big accusation of me. Never had been treated this way by any service providers. Not sure what kind of training the staff has had. But, I have to go to a different doctor because it is simply impossible to be abused by the staff.

0
★☆☆☆☆

Dr. Headley's sweet manner does not compensate the rude and unprofessional staff. I had a horrible experience in working with the receptionist. When I complained to the office administrator, she not only did not listen to my description of the indident but quickly launched into a big accusation of me. Never had been treated this way by any service providers. Not sure what kind of training the staff has had. But, I have to go to a different doctor because it is simply impossible to be abused by the staff.

Pros: Nice doctor

Cons: Unprofessional and abusive staff

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I was very happy to have found Dr. Hedley on the recommendation from my colleague. Her personality and warmth made me ignore the warning signs as far as the insanity of her staff was concerned. I wrote it up to my visit being the first, involving a lot of paperwork, and perhaps a bad day.

My joy was short-lived though when it became obvious that her staff is comprised of obnoxious, borderline crazy people. I can understand someone being busy and stressed in a busy office of a popular doctor, but certain amount of professionalism and reason would need to be maintained even under strenous circumstances.

BOTTOMLINE: It doesn't matter how good the doctor is if the staff is unbearable. Interaction with staff is inevitable, and they contribute greatly to one's overall experience. I am only wondering why Dr. Hedley has chosen to keep the company of such undeserving beings. Is it really possible that she is unaware of how her staff treats her patients? Or pehaps she does, but she is doing fabulously well and any new patients would only disturb that equilibrium? If that's the case, why not just get some nice people telling the people that can't make the cut in a professional manner just that?

I am giving this place one star out of my fond memories for Dr. Hedley's skills and personality - but if it weren't for that, they would be getting none.

1
★★☆☆☆

I was very happy to have found Dr. Hedley on the recommendation from my colleague. Her personality and warmth made me ignore the warning signs as far as the insanity of her staff was concerned. I wrote it up to my visit being the first, involving a lot of paperwork, and perhaps a bad day.

My joy was short-lived though when it became obvious that her staff is comprised of obnoxious, borderline crazy people. I can understand someone being busy and stressed in a busy office of a popular doctor, but certain amount of professionalism and reason would need to be maintained even under strenous circumstances.

BOTTOMLINE: It doesn't matter how good the doctor is if the staff is unbearable. Interaction with staff is inevitable, and they contribute greatly to one's overall experience. I am only wondering why Dr. Hedley has chosen to keep the company of such undeserving beings. Is it really possible that she is unaware of how her staff treats her patients? Or pehaps she does, but she is doing fabulously well and any new patients would only disturb that equilibrium? If that's the case, why not just get some nice people telling the people that can't make the cut in a professional manner just that?

I am giving this place one star out of my fond memories for Dr. Hedley's skills and personality - but if it weren't for that, they would be getting none.

Pros: Dr. Hedley

Cons: Most obnoxious, unreasonable staff on power trip

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Dr. Headly herself is one of the nicest, compassionate, and knowledgeable doctors I've worked with and it really disturbs me to have to leave her practice but just couldn't deal with the inefficiencies and incompetence of her office.
Firstly, all the reviews about the rudeness of her office staff are completely true. I've dealt with many help desks and never been treated so poorly. I've been going for a number of years and 50% of the time I could not get through without receiving the answering service and when I finally did get through a rude voice would put me on hold for up to 30 minutes! Speaking to these woman is no joy when you finally do get through, they must truly hate their jobs.
Don't think just getting an appointment is the hard part, once you arrive be prepared to wait a good hour in the office before the doctor will see you. The three doctors on staff cover for each other when one has a birth and they obviously take on too many patients because there was "a birth" every time I visited.
Although I love the doctor I don't find the overall experience worth it.

1
★★★☆☆

Dr. Headly herself is one of the nicest, compassionate, and knowledgeable doctors I've worked with and it really disturbs me to have to leave her practice but just couldn't deal with the inefficiencies and incompetence of her office.
Firstly, all the reviews about the rudeness of her office staff are completely true. I've dealt with many help desks and never been treated so poorly. I've been going for a number of years and 50% of the time I could not get through without receiving the answering service and when I finally did get through a rude voice would put me on hold for up to 30 minutes! Speaking to these woman is no joy when you finally do get through, they must truly hate their jobs.
Don't think just getting an appointment is the hard part, once you arrive be prepared to wait a good hour in the office before the doctor will see you. The three doctors on staff cover for each other when one has a birth and they obviously take on too many patients because there was "a birth" every time I visited.
Although I love the doctor I don't find the overall experience worth it.

Pros: Great Doctor!

Cons: Horrible Office!

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I have been going to Dr. Hedley for nearly eight years. She is the best doctor I have ever been to. She is easy to talk to and extremely knowledgeable. I was having a great deal of problems. She was able to figure out what was wrong after being misdiagnosed for years. Even though it is harder to make appointments with her, I would not change doctors. I LOVE HER!!!!!!

2
★★★★★

I have been going to Dr. Hedley for nearly eight years. She is the best doctor I have ever been to. She is easy to talk to and extremely knowledgeable. I was having a great deal of problems. She was able to figure out what was wrong after being misdiagnosed for years. Even though it is harder to make appointments with her, I would not change doctors. I LOVE HER!!!!!!

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I waited three months for an appointment with Dr. Hedley. THREE MONTHS.

3 hours before my appointment I get a call from the office saying that they're cancelling my appointment because the dr. has a patient in labor - Ok, I get it, that's a serious situation. But the next appointment they offered me is ANOTHER MONTH from now. I can't wait four months to see my OB/GYN.

I'm getting a new doctor - don't waste your time with this one. I can't believe they're taking new patients when they obviously can't handle them.

0
★☆☆☆☆

I waited three months for an appointment with Dr. Hedley. THREE MONTHS.

3 hours before my appointment I get a call from the office saying that they're cancelling my appointment because the dr. has a patient in labor - Ok, I get it, that's a serious situation. But the next appointment they offered me is ANOTHER MONTH from now. I can't wait four months to see my OB/GYN.

I'm getting a new doctor - don't waste your time with this one. I can't believe they're taking new patients when they obviously can't handle them.

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Dr. Hedley is a wonderful doctor. She is very nice, sweet, and appears to be non-judgmental. The downside to her, however, is that it TAKES FOREVER to get an appointment with her. I called today (July 16, 2008) to schedule an appointment for a yearly check-up and I was told that nothing would be available until October 1. As a school teacher with extremely limited time during the school year, October 1st is just not a feasible option for me. So as much as it bothers me to switch doctors, especially since I have been seeing Dr. Hedley from the time I was 18 (now I am 24), I feel I have no choice if I want to get checked out before the summer is over. I am going to try Dr. Gabriela Olaru since she has received good reviews on CitySearch. I called today to schedule an appointment and I will be seeing her next week. I will be sure to post how things went with this doctor.

1
★★★☆☆

Dr. Hedley is a wonderful doctor. She is very nice, sweet, and appears to be non-judgmental. The downside to her, however, is that it TAKES FOREVER to get an appointment with her. I called today (July 16, 2008) to schedule an appointment for a yearly check-up and I was told that nothing would be available until October 1. As a school teacher with extremely limited time during the school year, October 1st is just not a feasible option for me. So as much as it bothers me to switch doctors, especially since I have been seeing Dr. Hedley from the time I was 18 (now I am 24), I feel I have no choice if I want to get checked out before the summer is over. I am going to try Dr. Gabriela Olaru since she has received good reviews on CitySearch. I called today to schedule an appointment and I will be seeing her next week. I will be sure to post how things went with this doctor.

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I saw Dr. Headley for several years with no problem. But over time, it has become increasingly difficult to get an appointment or talk to her. When I had an emergency they refused to fit me in because I was not pregnant; I made three trips there and never got to see her. If you are not pregnant, and especially if you do not plan to become pregannt, see a different doctor!

1
★★☆☆☆

I saw Dr. Headley for several years with no problem. But over time, it has become increasingly difficult to get an appointment or talk to her. When I had an emergency they refused to fit me in because I was not pregnant; I made three trips there and never got to see her. If you are not pregnant, and especially if you do not plan to become pregannt, see a different doctor!

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Dr. Hedley Shawna is awesome! She makes you feel extremely comfortable and explains everything. She also takes out the time to answer any questions you may have. She is always looking out for the patient to make sure that they do not spend more then necessary. I will definitely not be going to another dr while she is still practicing. The only thing that is irritating is the staff. They aren't as friendly but I am willing to put up with them to see her.

I take my words back. As much as I adore Dr. Hedley, I can not deal with her front desk staff. They talk to me with a sense of entitlement as if they are doing me a favor. I was trying to speak nicely with them but they are just rude and ill mannered. Will not be returning to. In search of another gyn.

1
★★★☆☆

Dr. Hedley Shawna is awesome! She makes you feel extremely comfortable and explains everything. She also takes out the time to answer any questions you may have. She is always looking out for the patient to make sure that they do not spend more then necessary. I will definitely not be going to another dr while she is still practicing. The only thing that is irritating is the staff. They aren't as friendly but I am willing to put up with them to see her.

I take my words back. As much as I adore Dr. Hedley, I can not deal with her front desk staff. They talk to me with a sense of entitlement as if they are doing me a favor. I was trying to speak nicely with them but they are just rude and ill mannered. Will not be returning to. In search of another gyn.

Pros: Dr. Hedley

Cons: the front desk staff

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I reviewed these comments before making my appointment, have just returned, and wanted to share my experience. Although the receptionists are constantly answering a never-ending flow of phone calls and hardly make eye-contact, my wait wasn't too long (about 25 minutes at noon), and Dr. Hedley came right in to see me. She sat down and made me fee very comfortable, asking general medical questions while being able to have a bit of conversation involved as well. She was very helpful, spoke to me as an equal, seemed knowledgeable, interested and willing to give me her honest personal opinion. She was very friendly and respectful and I will definitely be going back.
I am interested in my experience with the Doctor more than my greeting at the front desk, and can see why it may be sometimes difficult to get an immediate appointment with Dr. Hedley. She is great!

2
★★★★★

I reviewed these comments before making my appointment, have just returned, and wanted to share my experience. Although the receptionists are constantly answering a never-ending flow of phone calls and hardly make eye-contact, my wait wasn't too long (about 25 minutes at noon), and Dr. Hedley came right in to see me. She sat down and made me fee very comfortable, asking general medical questions while being able to have a bit of conversation involved as well. She was very helpful, spoke to me as an equal, seemed knowledgeable, interested and willing to give me her honest personal opinion. She was very friendly and respectful and I will definitely be going back.
I am interested in my experience with the Doctor more than my greeting at the front desk, and can see why it may be sometimes difficult to get an immediate appointment with Dr. Hedley. She is great!

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Unfortunately my experiences with Shawna Hedley's staff has been really bad.
My appointment was canceled twice...and then they could not give me a new one within weeks...
They were very rude on the phone and put me on hold for over 15 min.

I will be looking for a new doctor now.

0
★☆☆☆☆

Unfortunately my experiences with Shawna Hedley's staff has been really bad.
My appointment was canceled twice...and then they could not give me a new one within weeks...
They were very rude on the phone and put me on hold for over 15 min.

I will be looking for a new doctor now.

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I would definitely recommend Dr. Hedley to my closest friends.

I had what seemed like an uncomplicated pregnancy until it went to 42weeks and then I had to be induced. Throughout the process Dr. Hedley as well as her colleagues were always available, and the doctor on call -- Dr. Henry -- was at the hospital when the time came to deliver as well as on the phone with the attending staff during the labor to make sure that everything was done correctly.

Dr. Hedley definitely makes you feel very at ease and never did I feel rushed, even when it was evident that she was running an hour or so behind she still answered to all of my questions.

With respect to the staff, I do agree that there were times when they seemed quite rude and unprofessional. The nurse as well was very stiff and mechanical, however with that said when she did have to do the standard testing, not once did I get a bruise -- so I do believe she is good at what she does though not very personable.

As far as waiting time goes -- yes it can be over an hour -- I've learned though that lunch time is the worse -- if you try to get in the morning typically it is not that bad.

2
★★★★☆

I would definitely recommend Dr. Hedley to my closest friends.

I had what seemed like an uncomplicated pregnancy until it went to 42weeks and then I had to be induced. Throughout the process Dr. Hedley as well as her colleagues were always available, and the doctor on call -- Dr. Henry -- was at the hospital when the time came to deliver as well as on the phone with the attending staff during the labor to make sure that everything was done correctly.

Dr. Hedley definitely makes you feel very at ease and never did I feel rushed, even when it was evident that she was running an hour or so behind she still answered to all of my questions.

With respect to the staff, I do agree that there were times when they seemed quite rude and unprofessional. The nurse as well was very stiff and mechanical, however with that said when she did have to do the standard testing, not once did I get a bruise -- so I do believe she is good at what she does though not very personable.

As far as waiting time goes -- yes it can be over an hour -- I've learned though that lunch time is the worse -- if you try to get in the morning typically it is not that bad.

Pros: Dr.Hedley really makes one feel at ease

Cons: Office Staff and Waiting Time Can be long

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I am thrilled with Dr. Hedley. She's patient, compassionate, and very easy to talk to. I chose her based on the strength of these reviews and I'm glad I did. I'm a nervous mother-to-be with a million questions and I always feel like I have her full focus - a rare and wonderful trait in a doctor. (FYI: If you can't get in with her, I hear that all the doctors in her practice are great.) I've never had any problems with the staff. Perhaps they used to be difficult, but that issue seems to have been resolved.

2
★★★★★

I am thrilled with Dr. Hedley. She's patient, compassionate, and very easy to talk to. I chose her based on the strength of these reviews and I'm glad I did. I'm a nervous mother-to-be with a million questions and I always feel like I have her full focus - a rare and wonderful trait in a doctor. (FYI: If you can't get in with her, I hear that all the doctors in her practice are great.) I've never had any problems with the staff. Perhaps they used to be difficult, but that issue seems to have been resolved.

Pros: Caring, attentive, easy to talk to

Cons: None that I've discovered

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My first child was born under her guidance and support. Though I was unfortunate to have a miscarriage my first time before his birth at 9 weeks but Dr.Shawna was very supportive and listened to my grief. I I disgree with the first reviewer that she doesnt give time. In Fact, she always answered all our questions patiently with no hesitation unlike other docs who do u a favor by answering :)....... I will highly recommend her to everyone. She is the best and I look forward to delivering my second one through her.

2
★★★★★

My first child was born under her guidance and support. Though I was unfortunate to have a miscarriage my first time before his birth at 9 weeks but Dr.Shawna was very supportive and listened to my grief. I I disgree with the first reviewer that she doesnt give time. In Fact, she always answered all our questions patiently with no hesitation unlike other docs who do u a favor by answering :)....... I will highly recommend her to everyone. She is the best and I look forward to delivering my second one through her.

Pros: Very Approachable, always returned calls, convinient location

Cons: Wait time

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she's really cool. she came in and introduced herself by first name and wasn't condescending or anything. i don't know what was going on with the people in that first review, but my experience was great. i've been to a number of doctors who have been condescending and i do not appreciate it. i'm an ivy-league educated woman who does her own health research and i don't appreciate docs who treat me like a child. i don't recall negative experiences with the office staff, but i certainly have had those with other docs' offices and i would have registered if their staff was unfriendly. i have also looked far & wide for a good ob/gyn - even going so far as to see a male doctor before this one - but she's the best i've found in a while. ignore that first review.

1
★★★☆☆

she's really cool. she came in and introduced herself by first name and wasn't condescending or anything. i don't know what was going on with the people in that first review, but my experience was great. i've been to a number of doctors who have been condescending and i do not appreciate it. i'm an ivy-league educated woman who does her own health research and i don't appreciate docs who treat me like a child. i don't recall negative experiences with the office staff, but i certainly have had those with other docs' offices and i would have registered if their staff was unfriendly. i have also looked far & wide for a good ob/gyn - even going so far as to see a male doctor before this one - but she's the best i've found in a while. ignore that first review.

Pros: Treats patient like her equal, not condescending

Cons: None that I recall.

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Looking for a good doctor? Our advice is to stay away from Dr. Shawna Hedley & associates. You could not possibly find a worse doctor, not even if you tried.

My wife and I had a very negative experience with Dr. Hedley's practice. As 1st time parents, we expected some guidance and advice and of course basic medical care and attention. We got none!

Every visit was rushed (the longest lasted 3 minutes) and consisted of doctor ticking off checklist items, printing off a scan, then leaving the room without even saying it was over! Not once have we been able to ask questions, let alone get answers. Her staff are uncaring, arrogant, unhelpful, inefficient, and have terrible attitudes. The only reason we kept seeing her is that her office was conveniently located and our pregnancy had no complications (thank God, they did not seem the type who could handle anything beyond charging fees to the insurance company).

Dr. Hedley made sure to tell us every time that when it was delivery time, it did not matter which doctor came to see us, so long as it was the one on call. For her, she kept repeating, it was a sacred thing to respect doctors' private time. When our baby finally arrived, no doctor showed up at all. We went to the hospital, and the doctor only arrived the following day after our baby has safely arrived with the help of the hospital nurses and the grace of God. A day later, the doctor wanders off and spends exactly seven seconds in the room as if looking inside and seeing a sleeping mother and baby was all that was needed to establish that all was well.

This so-called doctor had the nerve to call us 15 minutes before our first post-natal appointment to cancel because they had no doctors available - they were all on call apparently.

Thank God, that was the last we saw of Dr. Hedley & associates. We will never seek her again. Spare yourself and your baby the pain and frustration we have experienced and find yourself another doctor who actually cares.

0
★☆☆☆☆

Looking for a good doctor? Our advice is to stay away from Dr. Shawna Hedley & associates. You could not possibly find a worse doctor, not even if you tried.

My wife and I had a very negative experience with Dr. Hedley's practice. As 1st time parents, we expected some guidance and advice and of course basic medical care and attention. We got none!

Every visit was rushed (the longest lasted 3 minutes) and consisted of doctor ticking off checklist items, printing off a scan, then leaving the room without even saying it was over! Not once have we been able to ask questions, let alone get answers. Her staff are uncaring, arrogant, unhelpful, inefficient, and have terrible attitudes. The only reason we kept seeing her is that her office was conveniently located and our pregnancy had no complications (thank God, they did not seem the type who could handle anything beyond charging fees to the insurance company).

Dr. Hedley made sure to tell us every time that when it was delivery time, it did not matter which doctor came to see us, so long as it was the one on call. For her, she kept repeating, it was a sacred thing to respect doctors' private time. When our baby finally arrived, no doctor showed up at all. We went to the hospital, and the doctor only arrived the following day after our baby has safely arrived with the help of the hospital nurses and the grace of God. A day later, the doctor wanders off and spends exactly seven seconds in the room as if looking inside and seeing a sleeping mother and baby was all that was needed to establish that all was well.

This so-called doctor had the nerve to call us 15 minutes before our first post-natal appointment to cancel because they had no doctors available - they were all on call apparently.

Thank God, that was the last we saw of Dr. Hedley & associates. We will never seek her again. Spare yourself and your baby the pain and frustration we have experienced and find yourself another doctor who actually cares.

Pros: None whatsoever!

Cons: Uncaring, unavailable, late, never returns calls, never interested in patient's wellfare, lies all the time, never responds to requests for follow-up.

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Although the staff wasn't too friendly, Dr. Hedley was great. She made me feel very comfortable and explained everything thoroughly. She always makes sure I came for everything I needed. I have been looking for a great GYN for a very long time and I can finally stop my search.

2
★★★★★

Although the staff wasn't too friendly, Dr. Hedley was great. She made me feel very comfortable and explained everything thoroughly. She always makes sure I came for everything I needed. I have been looking for a great GYN for a very long time and I can finally stop my search.

Pros: Knowledgeable, friendly and made me feel comfortable

Cons: office staff

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dr. hedley is amazing. she is very patient and gentle. she seems to know what she is doing. the only problem is getting an appointment. my appointment was cancelled 2 times before i saw her. i also have to wait at least an hour every time i see her. her staff is pretty rude and very not professional. i have mixed feelings with this office especially when i am going to finally start trying to concieve.

1
★★☆☆☆

dr. hedley is amazing. she is very patient and gentle. she seems to know what she is doing. the only problem is getting an appointment. my appointment was cancelled 2 times before i saw her. i also have to wait at least an hour every time i see her. her staff is pretty rude and very not professional. i have mixed feelings with this office especially when i am going to finally start trying to concieve.

Pros: SHAWNA HEDLEY IS AMAZING

Cons: poor rude staff

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Dr. Hedley was my OB-GYN. When I was able to visit, Dr. Hedley was helpful. However, the key is "when" and "if" I was able to schedule an appointment. That is, get through to her staff and especially her nurse, who, at best was rude and at worst, was disrespectful and degrading. Even during a time of emergency, I was not able to visit, and cancelled scheduled appointments were not rebooked. The final straw was when I was not able to receive or review important medical tests, even though they were administered by her nurse and staff. Overall, very poor experience.
Alystan

0
★☆☆☆☆

Dr. Hedley was my OB-GYN. When I was able to visit, Dr. Hedley was helpful. However, the key is "when" and "if" I was able to schedule an appointment. That is, get through to her staff and especially her nurse, who, at best was rude and at worst, was disrespectful and degrading. Even during a time of emergency, I was not able to visit, and cancelled scheduled appointments were not rebooked. The final straw was when I was not able to receive or review important medical tests, even though they were administered by her nurse and staff. Overall, very poor experience.
Alystan

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Dr. Hedley is great! However, her staff is so inexperienced and should not be handling phones if they do not have proper ettiquette. Seriously considering dropping her as a doctor because speaking to her staff is just painful!

1
★★★☆☆

Dr. Hedley is great! However, her staff is so inexperienced and should not be handling phones if they do not have proper ettiquette. Seriously considering dropping her as a doctor because speaking to her staff is just painful!

Pros: Dr. Hedley is great, walks you through all procedures.

Cons: Her staff is NOT helpful.

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i have to just say that dr. hedley is so lovely and i had a great experience with the staff - everyone from the receptionist to the nurse - they were all great. dr. hedley was very gentle in her demeanor and in her actions and was totally non-judgemental. it was so much better than i ever could have imagined it and i had really dreaded going in. my appointment was about 1/2 an hour behind schedule, but it's because she really spends time with you and i don't mind that - you just need to factor it in.

2
★★★★★

i have to just say that dr. hedley is so lovely and i had a great experience with the staff - everyone from the receptionist to the nurse - they were all great. dr. hedley was very gentle in her demeanor and in her actions and was totally non-judgemental. it was so much better than i ever could have imagined it and i had really dreaded going in. my appointment was about 1/2 an hour behind schedule, but it's because she really spends time with you and i don't mind that - you just need to factor it in.

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I was recommended to Dr. Hedley by an ex-co-worker. I love her. She is so unjudgemental. She's a great listener . You can tell her anything and she understands. She clearly explains things to you and is great for advise. When I swithc over to my husband's insurance the first thing I investigated was whwther she accepted it or not. Luckily fro me she does. Even if she didn't , I'd still visit her .. sh's the best. I highly recommend her. Can't wait to get pregant so she can give birth to my kids!!

2
★★★★★

I was recommended to Dr. Hedley by an ex-co-worker. I love her. She is so unjudgemental. She's a great listener . You can tell her anything and she understands. She clearly explains things to you and is great for advise. When I swithc over to my husband's insurance the first thing I investigated was whwther she accepted it or not. Luckily fro me she does. Even if she didn't , I'd still visit her .. sh's the best. I highly recommend her. Can't wait to get pregant so she can give birth to my kids!!

Pros: caring, unjudgmental, understanding

Cons: staff sucks, waiting time

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My first exposure to my visit with Dr. Hedley was a nightmarish interaction with the receptionist. She was officious and rude and made me feel as though she was doing me a favor by speaking with me. Worse is the fact that the office supervisor either seems to be oblivious to the inappropriate behavior of her receptionist, or condones it. I toyed with the idea of leaving, but stuck it out only because I'd waited two months to see Dr. Hedley - and I'm glad I did. Dr. Hedley is a quality physician. She is caring, intelligent, non-judgmental and is genuinely concerned with her patients' health. I felt as though I had adequate time to ask questions and was very pleased with the quality of care. So, if you can muster some patience to deal with the questionable office staff, the reward will be a visit with an awesome doctor.

2
★★★★★

My first exposure to my visit with Dr. Hedley was a nightmarish interaction with the receptionist. She was officious and rude and made me feel as though she was doing me a favor by speaking with me. Worse is the fact that the office supervisor either seems to be oblivious to the inappropriate behavior of her receptionist, or condones it. I toyed with the idea of leaving, but stuck it out only because I'd waited two months to see Dr. Hedley - and I'm glad I did. Dr. Hedley is a quality physician. She is caring, intelligent, non-judgmental and is genuinely concerned with her patients' health. I felt as though I had adequate time to ask questions and was very pleased with the quality of care. So, if you can muster some patience to deal with the questionable office staff, the reward will be a visit with an awesome doctor.

Pros: Excellent physician

Cons: Rude office staff

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I always went to a male doctor and when I moved to the city Dr. Hedley was recommended. You can talk to her like a best friend and she makes you so at ease. She delivered my two babies and I wouldn't have wanted anyone else there. Dr. Hedley made the experience stress free. I always love the other doctors should Dr. Hedley not be available I'm happy to see one of the other two.

2
★★★★★

I always went to a male doctor and when I moved to the city Dr. Hedley was recommended. You can talk to her like a best friend and she makes you so at ease. She delivered my two babies and I wouldn't have wanted anyone else there. Dr. Hedley made the experience stress free. I always love the other doctors should Dr. Hedley not be available I'm happy to see one of the other two.

Pros: Easy going, attentive, patient

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Dr. Hedley is the best! She's easy to talk to and very knowledgeable. She's also very calming and non judgemental....very important in an Ob-Gyn. I was referred to her when my old doctor was on vacation, and I liked her so much that I switched to her.

2
★★★★★

Dr. Hedley is the best! She's easy to talk to and very knowledgeable. She's also very calming and non judgemental....very important in an Ob-Gyn. I was referred to her when my old doctor was on vacation, and I liked her so much that I switched to her.

 

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