Henry K. Branson, DDS

★★★☆☆

About Henry K. Branson, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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While Dr. Branson seems like a nice guy, the person at the front desk is NOT. The quote she provided for three crowns and one root canal did not match the schedule for allowable charges and co pay listed by my insurance provider. She would not discuss this with my insurance representative. When I tried to discuss the charges with her I was told she was cancelling all my appointments and then hung up on me.

0
★☆☆☆☆

While Dr. Branson seems like a nice guy, the person at the front desk is NOT. The quote she provided for three crowns and one root canal did not match the schedule for allowable charges and co pay listed by my insurance provider. She would not discuss this with my insurance representative. When I tried to discuss the charges with her I was told she was cancelling all my appointments and then hung up on me.

Pros: Nice guy

Cons: TERRIBLE customer service at front desk

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This is my first time leaving a message about a company before. This was not my first visit with this particular establishment, but it will be my last. If I do not have a pleasant experience at at buisness, I always give them a second chance. I went in for some work, and I was treated horrible by the front desk person, which happens to be the wife of the doctor. Before going back to see the doctor, I wanted to get the facts straight about what my insurance would pay. When I told her she was wrong about what I would have to pay, she became very huffy and rude. I work for a Doctors Office myself, so I know about insurance, and I know about customer service. She failed at both. This is not the first time she acted like this. Very unprofessional. I would go back if someone else was in her place.Dr. Branson himself was very pleasant. In this day and age with so many choices available, it does not pay to be rude to your customers.

0
★☆☆☆☆

This is my first time leaving a message about a company before. This was not my first visit with this particular establishment, but it will be my last. If I do not have a pleasant experience at at buisness, I always give them a second chance. I went in for some work, and I was treated horrible by the front desk person, which happens to be the wife of the doctor. Before going back to see the doctor, I wanted to get the facts straight about what my insurance would pay. When I told her she was wrong about what I would have to pay, she became very huffy and rude. I work for a Doctors Office myself, so I know about insurance, and I know about customer service. She failed at both. This is not the first time she acted like this. Very unprofessional. I would go back if someone else was in her place.Dr. Branson himself was very pleasant. In this day and age with so many choices available, it does not pay to be rude to your customers.

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I am a patient at Branson Dental. Dr. Branson is always on-time and the staff and is so nice. It is a family practice, so you really feel taken care of when you go in there. He also takes my insurance and I have switched several times, but they have accepted them all. The customer service here is outstanding.

2
★★★★★

I am a patient at Branson Dental. Dr. Branson is always on-time and the staff and is so nice. It is a family practice, so you really feel taken care of when you go in there. He also takes my insurance and I have switched several times, but they have accepted them all. The customer service here is outstanding.

Pros: affordable and friendly

Cons: none

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His procedures are fast and painless. The staff are welcoming and kind. They also file my insurance for me. Who could ask for anything more!

2
★★★★★

His procedures are fast and painless. The staff are welcoming and kind. They also file my insurance for me. Who could ask for anything more!

Pros: service, insurance filing, fast and on-time appointments, experienced dentist, no extravagant treatment plans

Cons: none

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The receptionist, which also happen to be the dentist's wife, is TERRIBLE! When I chose not to have a procedure because I couldn't afford it, but wanted to schedule a cleaning, she became enraged. She screamed at me that "they don't care about cleanings!" She continued to insult me, scream my personal information and threatened to call my employer. This was my first visit to this office. I was amazed at the temper tantrum this grown woman threw, and the dentist, who was within ear shot did nothing. If you value your personal information and don't want to be screamed at, I wouldn't go to this dentist.

0
★☆☆☆☆

The receptionist, which also happen to be the dentist's wife, is TERRIBLE! When I chose not to have a procedure because I couldn't afford it, but wanted to schedule a cleaning, she became enraged. She screamed at me that "they don't care about cleanings!" She continued to insult me, scream my personal information and threatened to call my employer. This was my first visit to this office. I was amazed at the temper tantrum this grown woman threw, and the dentist, who was within ear shot did nothing. If you value your personal information and don't want to be screamed at, I wouldn't go to this dentist.

Pros: None

Cons: No Professionalism, violated HIPAA laws, insults patients

 

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