Hermann, Bridgett T, Od - Hermann & Henry Eyecare

★★★☆☆
  • 650 Hill Road North

    Pickerington, OH 43147

    Map & Directions
  • 614-833-2400

About Hermann, Bridgett T, Od - Hermann & Henry Eyecare

Categories

Health & Medical

Health & Medical
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I would not recommend this practice to others. The staff are unfriendly and rude and the doctor completely missed the mark on my prescription. I've since been to another doctor who informed me my prescription was far too strong for my eyes. With my new prescription I'm seeing perfectly!

1
★☆☆☆☆

I would not recommend this practice to others. The staff are unfriendly and rude and the doctor completely missed the mark on my prescription. I've since been to another doctor who informed me my prescription was far too strong for my eyes. With my new prescription I'm seeing perfectly!

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Business Response:

We certainly apologize if you felt our staff was rude during your visit. They always go the extra mile for patients and are often complimented on how great they are. As for your prescription had you notified us of any difficulty we would have been happy to correct the problem immediately. We will always do whatever it takes to give every patient 100% satisfaction! That has been our goal for the past 36 years of business!
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Hermann & Henry are fine for routine issues. Anything out of the ordinary, beware. I developed a significant retina problem that Dr. Hermann kept saying could be a neurological issue, despite many examinations by a neuroopthamologist. Finally, after my last pair of prescribed lenses were doing me no good, he proclaimed "there's nothing I can do for you" and basically held the door of the exam room open for me. $300 in glasses down the toilet. I now am going to the Binocular Vision Clinic at OSU, who diagnosed the problem in 45 minutes.

Hermann & Henry's puts on the airs of a competent facility, but don't get into anything that involves any complexity. All they want to do is run you in and out, and bill your carrier.

1
★☆☆☆☆

Hermann & Henry are fine for routine issues. Anything out of the ordinary, beware. I developed a significant retina problem that Dr. Hermann kept saying could be a neurological issue, despite many examinations by a neuroopthamologist. Finally, after my last pair of prescribed lenses were doing me no good, he proclaimed "there's nothing I can do for you" and basically held the door of the exam room open for me. $300 in glasses down the toilet. I now am going to the Binocular Vision Clinic at OSU, who diagnosed the problem in 45 minutes.

Hermann & Henry's puts on the airs of a competent facility, but don't get into anything that involves any complexity. All they want to do is run you in and out, and bill your carrier.

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Business Response:

James we certainly would have been happy to refund your money if you truly were not happy with our service. I am not sure what the neuroopthalmologist told you but I have to believe they felt as if you were having a neurological issue as well if they saw you numerous times. As for getting great service at the OSU Binocular Vision Clinic I am thrilled to hear this as i am on faculty at OSU and actually teach the students in that clinic!
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My wait for Dr. Henry was only a few minutes. He was very nice and professional. The only thing that I didn't like was that he dilated my eyes and no one in my family has had that done in years and it ended up giving me a migraine. The staff in the glasses area were helpful as well. They also demand 100% payment up front instead of half now and the bal when you pick up the product.

3
★★★☆☆

My wait for Dr. Henry was only a few minutes. He was very nice and professional. The only thing that I didn't like was that he dilated my eyes and no one in my family has had that done in years and it ended up giving me a migraine. The staff in the glasses area were helpful as well. They also demand 100% payment up front instead of half now and the bal when you pick up the product.

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Business Response:

I apologize you developed a headache following your eye exam. Unfortunately, dilated eye exams are the most thorough way to exam an eye and are the standard of care. There are some mild side effects (light sensitivity, headaches, blurred vision) in some patients but the benefits far outweigh these few side effects. A dilation should be part of every eye exam as it can help us detect glaucoma, diabetes, hypertension, retinal detachments, and many other problems. If any of your family members are not routinely having this done I would highly recommend they visit our office or another provider for a more complete eye examination.
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I was in the office for 2 hours just to get an eye examination. It was the longest I have ever waited to see a doctor. This seems to be the way Dr. Hermann does business. As his staff pointed out that he usually runs 30 minutes late. He was quick to get me in and out of the exam room probably because he had many others waiting to be seen. Not the best experience I have had at an eye doctor.

1
★☆☆☆☆

I was in the office for 2 hours just to get an eye examination. It was the longest I have ever waited to see a doctor. This seems to be the way Dr. Hermann does business. As his staff pointed out that he usually runs 30 minutes late. He was quick to get me in and out of the exam room probably because he had many others waiting to be seen. Not the best experience I have had at an eye doctor.

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Business Response:

Our patients are always seen in a timely manner, the only time a wait is required is when an emergency patient must be seen. On average patients are seen within 5 -10 mins of their appointment. Our staff has never said any of our doctors run behind on a regular basis. Please understand anonymous reviews are not always accurate.
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My family has seen Dr. Hermann for a number of years, and we are all in agreement that he is one of the best. The exams he gives are very thorough and he does explain so that you understand why each portion of the exam is important. Staff is friendly, as well.

4
★★★★☆

My family has seen Dr. Hermann for a number of years, and we are all in agreement that he is one of the best. The exams he gives are very thorough and he does explain so that you understand why each portion of the exam is important. Staff is friendly, as well.

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.

My first visit to this Dr's office, was the best that I have ever had anywhere. The Doctor peformed the most detailed eye exam that I have ever had. He explained everything that he was doing and why it was needed. I learned a lot about my eyes during this visit. The Dr. finally was able to give me a prescription that did not hurt my eyes. I selected nice frames from his very extensive collection that includes all brands and price ranges.

5
★★★★★

My first visit to this Dr's office, was the best that I have ever had anywhere. The Doctor peformed the most detailed eye exam that I have ever had. He explained everything that he was doing and why it was needed. I learned a lot about my eyes during this visit. The Dr. finally was able to give me a prescription that did not hurt my eyes. I selected nice frames from his very extensive collection that includes all brands and price ranges.

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Business Response:

Thank you for your response. Dr. Henry is thrilled to hear how happy you were with his exam!
 

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