Holly, Lara K, Dds - Children's Dentistry-N Dallas

★★★☆☆
  • 8355 Walnut Hill Ln Ste 125

    Dallas, TX 75231

    Map & Directions
  • 214-378-8868

About Holly, Lara K, Dds - Children's Dentistry-N Dallas

Health & Medical

Health & Medical
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I called to make an appointment and asked several times if they took my insurance - I was VERY clear what insurance I had because I've had a hard time finding a pediatric dentist that takes my insurance. They assured me that yes, they take my insurance. I scheduled the appointment. I called back a couple of weeks later to find out if there was new pt. paperwork that I could complete online and they told me that they did not have an appointment on file - somehow it just mysteriously disappeared from their system altogether. I was frustrated, but went ahead and rescheduled. At that time I AGAIN stressed that I wanted to CONFIRM that they accepted my insurance - I was again told YES.

The DAY BEFORE MY SONS APPOINTMENT, one month after I initially called to schedule the appointment, the insurance clerk from this office called and told me that they did not take my insurance. My husband had already rearranged his schedule at work which was not an easy task - not to mention we have been waiting a month to be seen...just to find out that they don't take my insurance even though I specifically asked them to confirm this numerous times.

When I asked to speak to the office manager to complain, Ashley, the insurance clerk said no. She said she wasn't going to waste her time escalating the call. After I protested strongly with my clear opinion of her incompetence she finally said she would have someone call me.

Customer service and knowledgable staff are definitely lacking. Needless to say I would never recommend this office.

1
★☆☆☆☆

I called to make an appointment and asked several times if they took my insurance - I was VERY clear what insurance I had because I've had a hard time finding a pediatric dentist that takes my insurance. They assured me that yes, they take my insurance. I scheduled the appointment. I called back a couple of weeks later to find out if there was new pt. paperwork that I could complete online and they told me that they did not have an appointment on file - somehow it just mysteriously disappeared from their system altogether. I was frustrated, but went ahead and rescheduled. At that time I AGAIN stressed that I wanted to CONFIRM that they accepted my insurance - I was again told YES.

The DAY BEFORE MY SONS APPOINTMENT, one month after I initially called to schedule the appointment, the insurance clerk from this office called and told me that they did not take my insurance. My husband had already rearranged his schedule at work which was not an easy task - not to mention we have been waiting a month to be seen...just to find out that they don't take my insurance even though I specifically asked them to confirm this numerous times.

When I asked to speak to the office manager to complain, Ashley, the insurance clerk said no. She said she wasn't going to waste her time escalating the call. After I protested strongly with my clear opinion of her incompetence she finally said she would have someone call me.

Customer service and knowledgable staff are definitely lacking. Needless to say I would never recommend this office.

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Dr. Holly is wonderful with children. - Very friendly and fun. She goes out of her way to make them feel comfortable. She gets down on the child's level to explain what they can expect during their visit. She is very gentle and calm and is just amazing. Her staff is just as good. They all tend to educate you and your kids and it is evident that they care. One time, I watched her with an older child who had Downs Syndrome. It was a liitle traumatic for this child and she was just incredible with him. She had so much patience and spoke in a very rewarding way to reach the child. Impressive. I highly recommend Dr Holly.

5
★★★★★

Dr. Holly is wonderful with children. - Very friendly and fun. She goes out of her way to make them feel comfortable. She gets down on the child's level to explain what they can expect during their visit. She is very gentle and calm and is just amazing. Her staff is just as good. They all tend to educate you and your kids and it is evident that they care. One time, I watched her with an older child who had Downs Syndrome. It was a liitle traumatic for this child and she was just incredible with him. She had so much patience and spoke in a very rewarding way to reach the child. Impressive. I highly recommend Dr Holly.

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