Huhn Shannon L

★★☆☆☆

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Health & Medical
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Rieger, Mark, Md - Orthopedic Alternatives Ltd

218 Ridgedale Ave Ste 104 Cedar Knolls, NJ

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Robert T. Goldman, MD

82 East Allendale Road Saddle River, NJ

2.4545 11
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Dr. Fuch's is usually running on time and seems sincerely apologetic when he runs late. He remembers who I am, problems I have (had) and was able to get me in to see him in an emergency. I highly recommend him.

5
★★★★★

Dr. Fuch's is usually running on time and seems sincerely apologetic when he runs late. He remembers who I am, problems I have (had) and was able to get me in to see him in an emergency. I highly recommend him.

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Dr. is the most caring doctor I've ever had. He listens to me and never hurries me. He is sensitive to my fears, returns calls after his work hours to my husband, who is also a patient. We are so pleased that our daughter told us about him.

5
★★★★★

Dr. is the most caring doctor I've ever had. He listens to me and never hurries me. He is sensitive to my fears, returns calls after his work hours to my husband, who is also a patient. We are so pleased that our daughter told us about him.

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POOR - POOR - POOR

My family were all patients of Dr. Monkas' office. My husband was very sick and the doctors in his office were very rude and uncaring. I called Dr. Gellerstein for an emergency after seeing him the day before, and they told me Dr. Gellerstein who was suppose to be treating my husband could not return my call because he was off that day. I asked to speak to Dr. Monka and they told me he was not his patient and would not speak to him but proceeded to transfer my call to the nurse practioner. She also told me he was not her patient and could not help. Finally, after about a month of not being able to find the problem Dr. Gellerstein asked us to see the neurologist in his office. The neurologist told me that there was nothing wrong and that my husband needed to see a psychiatrist. Well, that same night I had to take him to the emergency room and he was admitted to the hospital because he couldn't breath. They assigned a pulmonologist Dr. Penak, he put him on a respirator. Dr. Penak who was treating my husband constantly would not return my calls when I or someone in my family would call him. When we did see him the hospital we would have to chase him down the hall, because he would try to avoid us. After 6 months he told me he didn't know what to do. I told him I wanted to do a transfer to Columbia Presbyterian Hospital in New York and he told me my husband wasn't sick enough. My husband was in a comatose state. (I don't know what sick enough is to him). I told Dr. Penak I did not want him to treat my husband anymore and I had Dr. Gearhart treat him. Dr, Gearheart found a Dr. Roberts in New York for me and I had him transferred. Within 20 minutes of examination and looking at his records he was able to come up with 3 diagnosis, which they could not do. He admitted him in the hospital and performed a brain biopsy and found my husband had Creutzfeld-Jacobs-Disease. I would NOT RECOMMEND these doctors to anyone. They are rude and uncaring. They should have their medical licenses taken away.

1
★☆☆☆☆

POOR - POOR - POOR

My family were all patients of Dr. Monkas' office. My husband was very sick and the doctors in his office were very rude and uncaring. I called Dr. Gellerstein for an emergency after seeing him the day before, and they told me Dr. Gellerstein who was suppose to be treating my husband could not return my call because he was off that day. I asked to speak to Dr. Monka and they told me he was not his patient and would not speak to him but proceeded to transfer my call to the nurse practioner. She also told me he was not her patient and could not help. Finally, after about a month of not being able to find the problem Dr. Gellerstein asked us to see the neurologist in his office. The neurologist told me that there was nothing wrong and that my husband needed to see a psychiatrist. Well, that same night I had to take him to the emergency room and he was admitted to the hospital because he couldn't breath. They assigned a pulmonologist Dr. Penak, he put him on a respirator. Dr. Penak who was treating my husband constantly would not return my calls when I or someone in my family would call him. When we did see him the hospital we would have to chase him down the hall, because he would try to avoid us. After 6 months he told me he didn't know what to do. I told him I wanted to do a transfer to Columbia Presbyterian Hospital in New York and he told me my husband wasn't sick enough. My husband was in a comatose state. (I don't know what sick enough is to him). I told Dr. Penak I did not want him to treat my husband anymore and I had Dr. Gearhart treat him. Dr, Gearheart found a Dr. Roberts in New York for me and I had him transferred. Within 20 minutes of examination and looking at his records he was able to come up with 3 diagnosis, which they could not do. He admitted him in the hospital and performed a brain biopsy and found my husband had Creutzfeld-Jacobs-Disease. I would NOT RECOMMEND these doctors to anyone. They are rude and uncaring. They should have their medical licenses taken away.

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1 out of 1 people found this review helpful.

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My family and I are patients of Dr. Greenbaum and we must say that this practitioner must retire as soon as possible. He is very slow and seems to be not interesting in his work anymore. For the test result he never calls you first. You need to call and ask the receptionist to leave a message for him to call you back. The explanation of the test results is very brief and not clear to the patient. Doctor is not prepared to answer your questions and always-on rush.
Very disappointed with him and the front desk people who make everything for you not to get the answer. After you have described your entire problem, they put you on hold for minutes and then another bad voiced person picks up the phone and you need to start over again
Bad clinic that operates on a low level service but very thorough on collecting co-payments.

1
★☆☆☆☆

My family and I are patients of Dr. Greenbaum and we must say that this practitioner must retire as soon as possible. He is very slow and seems to be not interesting in his work anymore. For the test result he never calls you first. You need to call and ask the receptionist to leave a message for him to call you back. The explanation of the test results is very brief and not clear to the patient. Doctor is not prepared to answer your questions and always-on rush.
Very disappointed with him and the front desk people who make everything for you not to get the answer. After you have described your entire problem, they put you on hold for minutes and then another bad voiced person picks up the phone and you need to start over again
Bad clinic that operates on a low level service but very thorough on collecting co-payments.

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Dr Monka is a businessman and a thief. He is not a professional in any sense of the word. He would book 10 patients per hour! He has an unholy alliance with the drug companies and for years was bribed by them for tickets to sporting events. He would go by limo. He is a very poor physician. His political connections in the Osteopathic medical community are the only reason that he hasn't been booted out of medicine. He orders tests only to make money. I am certain he forces the other doctors to do the same.

1
★☆☆☆☆

Dr Monka is a businessman and a thief. He is not a professional in any sense of the word. He would book 10 patients per hour! He has an unholy alliance with the drug companies and for years was bribed by them for tickets to sporting events. He would go by limo. He is a very poor physician. His political connections in the Osteopathic medical community are the only reason that he hasn't been booted out of medicine. He orders tests only to make money. I am certain he forces the other doctors to do the same.

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I have been a patient of the practice for over 5 years and I never experience any problems. The doctors are great, the staff is reliable. I had called everydepartment in that practice from time to time always get the a timely response.

The wait is longer than most other dctors office, but is worth it. once you are in there and your doctor explains everything to you step by step, you forget about how long you waited for.

4
★★★★☆

I have been a patient of the practice for over 5 years and I never experience any problems. The doctors are great, the staff is reliable. I had called everydepartment in that practice from time to time always get the a timely response.

The wait is longer than most other dctors office, but is worth it. once you are in there and your doctor explains everything to you step by step, you forget about how long you waited for.

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I have been a patient at the MINJ for almost 10 years now. The practice has definitely gotten bigger and with that, less of a personable feel. This is a typical big group practice w/ many different doctors. You have to see them all to decide which one is the best fit for you. The certified nurse practicioner, Molly, is my favorite and I always make sure I go to her for my physicals. Like most big group practices, the state of the art technology and quality of care is high, but the one-to-one patient care and office environment are not good. The phone system is terrible; the typical automated system, but I can't tell you how many times I am put on hold and get cut off before anyone ever picks up to take my call. If you leave a message, don't expect a call back right away. When you go for an appt. there is always a wait both in the waiting room and in the patient room. The front desk staff is not friendly at all, but I have found most of the doctors to be good. You just have to find the right match for you. One doctor there is prescription happy so I stay away from him. I would give the MINJ a very average rating.

3
★★★☆☆

I have been a patient at the MINJ for almost 10 years now. The practice has definitely gotten bigger and with that, less of a personable feel. This is a typical big group practice w/ many different doctors. You have to see them all to decide which one is the best fit for you. The certified nurse practicioner, Molly, is my favorite and I always make sure I go to her for my physicals. Like most big group practices, the state of the art technology and quality of care is high, but the one-to-one patient care and office environment are not good. The phone system is terrible; the typical automated system, but I can't tell you how many times I am put on hold and get cut off before anyone ever picks up to take my call. If you leave a message, don't expect a call back right away. When you go for an appt. there is always a wait both in the waiting room and in the patient room. The front desk staff is not friendly at all, but I have found most of the doctors to be good. You just have to find the right match for you. One doctor there is prescription happy so I stay away from him. I would give the MINJ a very average rating.

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I would like to start off by saying my family has been patients for 15 years. We started when they had their office on Ridgedale Ave. My son had come in for a check up and the Dr. proceeded to give him every test possible. I was shocked. I was shocked when we received the statement because the insurance hadn't covered most of it. I thought that the office should have a procedure for seeing what is covered before doing all these services. We started to receive billing statements of past due bills. I called and said to them we never received one statement and it wasn't for the correct date of service the girl said they would correct it. I also called the insurance and they said the Dr office needs to correct this.Then we started receiving statements of past due bills i explained we never received the correct statement. Needless to say i called the billing office and asked them what could be done because the bill was over $400 when we were expecting to pay a $20 copay.The girl said they could discount it and i told her i would speak to my son. When i called back to let them know he wanted to dispute it with thew Dr they said it was too late and it was ready for collections. I couldn't believe it. I explained to her that i work for a Dr office and we go beyond the call of duty to speak personally with our patients before we put them into collections. I quess that's why out patients are always telling us how nice and professional we are. What it came down to was 10% of the bill which would come to around $40. But the attitude of the billing dept shows that they don't care about working things out with the patients in mind. I hope the Dr realize that my family of six will not be going back there. I was also intending to get my physical there which involves alot of test so i hope the Dr. are aware that they lost about $1500 for a lousy $40.I guess they should find out how their staff is as the are trusty them with their livelihood.

1
★☆☆☆☆

I would like to start off by saying my family has been patients for 15 years. We started when they had their office on Ridgedale Ave. My son had come in for a check up and the Dr. proceeded to give him every test possible. I was shocked. I was shocked when we received the statement because the insurance hadn't covered most of it. I thought that the office should have a procedure for seeing what is covered before doing all these services. We started to receive billing statements of past due bills. I called and said to them we never received one statement and it wasn't for the correct date of service the girl said they would correct it. I also called the insurance and they said the Dr office needs to correct this.Then we started receiving statements of past due bills i explained we never received the correct statement. Needless to say i called the billing office and asked them what could be done because the bill was over $400 when we were expecting to pay a $20 copay.The girl said they could discount it and i told her i would speak to my son. When i called back to let them know he wanted to dispute it with thew Dr they said it was too late and it was ready for collections. I couldn't believe it. I explained to her that i work for a Dr office and we go beyond the call of duty to speak personally with our patients before we put them into collections. I quess that's why out patients are always telling us how nice and professional we are. What it came down to was 10% of the bill which would come to around $40. But the attitude of the billing dept shows that they don't care about working things out with the patients in mind. I hope the Dr realize that my family of six will not be going back there. I was also intending to get my physical there which involves alot of test so i hope the Dr. are aware that they lost about $1500 for a lousy $40.I guess they should find out how their staff is as the are trusty them with their livelihood.

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There is a severe lack of communication between patients and doctors. Having gone in for a colonoscopy, I was told that I would receive my results in 10 - 15 days. 6 months later, the doctor finally calls about my results only to tell me I will have to go again for another colonoscopy because the results were inconclusive. Avoid this office if possible.

1
★☆☆☆☆

There is a severe lack of communication between patients and doctors. Having gone in for a colonoscopy, I was told that I would receive my results in 10 - 15 days. 6 months later, the doctor finally calls about my results only to tell me I will have to go again for another colonoscopy because the results were inconclusive. Avoid this office if possible.

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I have been a patient here for over two years and I absolutely love the practice. This place is absolutely wonderful. I am a single mother full time employee full time student The Medical Institute is perfect for me and my family. It's like a one stop shop. I love the fact that me and my kids can come in see the doctor have our blood draw get any x-rays if needed and they even have a diagnostic center where they do cat scans, mri's and ultrasounds too. I have had to use all of these services and it just makes it that much better that you don't have to go to a bunch of different places. This office even has a cardiologist, gastroenterologist, and they also have other doctors from the county area that come on special days to see patients so that we don't have to travel to their offices. I think it's really great. The gastroenterologist is wonderful I would highly recommend him, his name is Dr. Fuchs. He has only the best interest of his patient in mind and he is very down to earth and is honest with you. The office seems to really be into helping the people of the community, they give you samples and let you know of coupons you can use, they have an electronic system so by the time you leave the office your prescriptions are all ready ready at your pharmacy. I can't say enough good things about this place. However of course like any office that I've ever been to there is always a wait. But it is definitely worth it. The doctors are excellent and they take their time with you and answer all your questions. You definitely don't feel rushed ( i guess that's why the wait is usually long). The referral girl is great and the nurses are very friendly. Visit and trust me you'll be pleasedAlso they are open till like 9pm and they have Saturday hours what more could you ask for..Sincerely,Very Pleased Patient

4
★★★★☆

I have been a patient here for over two years and I absolutely love the practice. This place is absolutely wonderful. I am a single mother full time employee full time student The Medical Institute is perfect for me and my family. It's like a one stop shop. I love the fact that me and my kids can come in see the doctor have our blood draw get any x-rays if needed and they even have a diagnostic center where they do cat scans, mri's and ultrasounds too. I have had to use all of these services and it just makes it that much better that you don't have to go to a bunch of different places. This office even has a cardiologist, gastroenterologist, and they also have other doctors from the county area that come on special days to see patients so that we don't have to travel to their offices. I think it's really great. The gastroenterologist is wonderful I would highly recommend him, his name is Dr. Fuchs. He has only the best interest of his patient in mind and he is very down to earth and is honest with you. The office seems to really be into helping the people of the community, they give you samples and let you know of coupons you can use, they have an electronic system so by the time you leave the office your prescriptions are all ready ready at your pharmacy. I can't say enough good things about this place. However of course like any office that I've ever been to there is always a wait. But it is definitely worth it. The doctors are excellent and they take their time with you and answer all your questions. You definitely don't feel rushed ( i guess that's why the wait is usually long). The referral girl is great and the nurses are very friendly. Visit and trust me you'll be pleasedAlso they are open till like 9pm and they have Saturday hours what more could you ask for..Sincerely,Very Pleased Patient

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This practice looks great in appearances, but is VERY POORLY run. I am 37 and have been a patient of this practice for at least 25 years??long before they grew too big to care about the patient or the patient experience. Here is a sample of what I have experienced over the last several years, enough time to know that no single situation is a fluke. 1. Good luck getting someone on the phone to either take your appointment or handle questions or requests. Their phones implement the common automated telephone system in which an option for making an appointment is given. Roughly 5 out of 10 times I experience the system putting me on hold to then come back to hear a recording say that no one is available--WHAT? This happened to me 4 times in a month during regular business hours. SUGGESTION: Hire more people to handle phone calls (isn??t this your patient??s lifeline to the doctor and the practice?) or figure out a better way to ensure coverage and that the making an appointment doesn??t require waiting for a callback. 2. Good luck getting someone to call you back. Example: someone handles requests for Rx renewals but you must leave a voicemail only. Her message tells you to leave certain information and she will take care of the request and not to call back. While volume may preclude callbacks, I followed those ??instructions? and go to the Pharmacy days later to find that my Rx was not refilled yet she hadn??t called me back to state if she had any additional questions in order to complete my request. I left her 2 more messages before I rec??d a callback. 3. If you do get someone on the phone, expect to be put on hold and/or transferred multiple times. I called and stated I wanted to arrange to speak with my Dr. about my ultrasound results (because after a week he was apparently too busy to call me), understanding that he would need to call me back. To leave such a request, I was transferred to his assistant(?) who promptly picked up the phone and asked me to hold??it was 8 entire minutes on hold before she picked up again!! I said I was calling for results and she determined, erroneously, that I should be speaking to someone in ultrasound (I stressed that she was incorrect, as she should know from working at a dr. office that only the doctor discusses results; however, she ignored my statement, cut me off in the middle of speaking and immediately transferred me anyway). The receptionist in ultrasound picked up and NOT SURPRISINGLY, before I could utter a word, asked me if I could hold??only to put me on hold for another 7 minutes! When she picked up again, I explained the purpose of my call and she agreed I should be speaking with the person I initially spoke with. I was furious at this total lack of regard for the patient and, in my ill condition broke down crying at the anger and frustration of dealing with endless ineffectiveness. If you visit this office, you will know that this type apathy and disregard for the patient as a human being is the norm. This leads me to my final example in which my doctor, the director of the institute, proves that he is at the initiating point of the trickle down effect. The last time I visited was for an 11:30 appointment; I pulled up and didn??t see the car I know to be his. I walked into a nearly empty waiting room figuring it wouldn??t be long until I was called in. At 12:20, 50 minutes later, I was finally called in only to wait in the patient room for another 30 minutes. He apparently was late getting to the office that day but no one had the decency or respect to fill me in on the situation/cause for huge delay. He probably never told them why. Finally at 12:50, he barges in like his pants are on fire with a laptop under one arm and a blipping cordless phone in the other. He bypasses me and goes to the counter to flip open his laptop while periodically having a walkie-talkie conversation with someone and in between asks me a series of questions about my visit along with a bunch of family history questions. My answers had to be CONTINUALLY repeated because, as I was answering him, he was CONTINUALLY talking over me to have a walkie-talkie conversation with someone else in the office (about an issue not related to me/my visit). I starting looking around for cameras as I could have sworn I must have been on Candid Camera. My doctor, the director, and those that make decisions about how the practice is run are severely misguided and out of touch with what PATIENT CARE is all about. My educated and reasonable assessment of the situation is that there is more attention and focus on the magnitude and scope of equipment and services than actually attempting to show the patient that they are valued and cared about. If anyone there cares, start talking to your patients about how they feel when they come there. Make the patient experience more personal and caring from EVERY angle. Hire more people; including, hire someone who oversees the quality of the operation.

1
★☆☆☆☆

This practice looks great in appearances, but is VERY POORLY run. I am 37 and have been a patient of this practice for at least 25 years??long before they grew too big to care about the patient or the patient experience. Here is a sample of what I have experienced over the last several years, enough time to know that no single situation is a fluke. 1. Good luck getting someone on the phone to either take your appointment or handle questions or requests. Their phones implement the common automated telephone system in which an option for making an appointment is given. Roughly 5 out of 10 times I experience the system putting me on hold to then come back to hear a recording say that no one is available--WHAT? This happened to me 4 times in a month during regular business hours. SUGGESTION: Hire more people to handle phone calls (isn??t this your patient??s lifeline to the doctor and the practice?) or figure out a better way to ensure coverage and that the making an appointment doesn??t require waiting for a callback. 2. Good luck getting someone to call you back. Example: someone handles requests for Rx renewals but you must leave a voicemail only. Her message tells you to leave certain information and she will take care of the request and not to call back. While volume may preclude callbacks, I followed those ??instructions? and go to the Pharmacy days later to find that my Rx was not refilled yet she hadn??t called me back to state if she had any additional questions in order to complete my request. I left her 2 more messages before I rec??d a callback. 3. If you do get someone on the phone, expect to be put on hold and/or transferred multiple times. I called and stated I wanted to arrange to speak with my Dr. about my ultrasound results (because after a week he was apparently too busy to call me), understanding that he would need to call me back. To leave such a request, I was transferred to his assistant(?) who promptly picked up the phone and asked me to hold??it was 8 entire minutes on hold before she picked up again!! I said I was calling for results and she determined, erroneously, that I should be speaking to someone in ultrasound (I stressed that she was incorrect, as she should know from working at a dr. office that only the doctor discusses results; however, she ignored my statement, cut me off in the middle of speaking and immediately transferred me anyway). The receptionist in ultrasound picked up and NOT SURPRISINGLY, before I could utter a word, asked me if I could hold??only to put me on hold for another 7 minutes! When she picked up again, I explained the purpose of my call and she agreed I should be speaking with the person I initially spoke with. I was furious at this total lack of regard for the patient and, in my ill condition broke down crying at the anger and frustration of dealing with endless ineffectiveness. If you visit this office, you will know that this type apathy and disregard for the patient as a human being is the norm. This leads me to my final example in which my doctor, the director of the institute, proves that he is at the initiating point of the trickle down effect. The last time I visited was for an 11:30 appointment; I pulled up and didn??t see the car I know to be his. I walked into a nearly empty waiting room figuring it wouldn??t be long until I was called in. At 12:20, 50 minutes later, I was finally called in only to wait in the patient room for another 30 minutes. He apparently was late getting to the office that day but no one had the decency or respect to fill me in on the situation/cause for huge delay. He probably never told them why. Finally at 12:50, he barges in like his pants are on fire with a laptop under one arm and a blipping cordless phone in the other. He bypasses me and goes to the counter to flip open his laptop while periodically having a walkie-talkie conversation with someone and in between asks me a series of questions about my visit along with a bunch of family history questions. My answers had to be CONTINUALLY repeated because, as I was answering him, he was CONTINUALLY talking over me to have a walkie-talkie conversation with someone else in the office (about an issue not related to me/my visit). I starting looking around for cameras as I could have sworn I must have been on Candid Camera. My doctor, the director, and those that make decisions about how the practice is run are severely misguided and out of touch with what PATIENT CARE is all about. My educated and reasonable assessment of the situation is that there is more attention and focus on the magnitude and scope of equipment and services than actually attempting to show the patient that they are valued and cared about. If anyone there cares, start talking to your patients about how they feel when they come there. Make the patient experience more personal and caring from EVERY angle. Hire more people; including, hire someone who oversees the quality of the operation.

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