Jaime A. Galiano, MD

★★★☆☆

About Jaime A. Galiano, MD

Categories
  • Family Practice Doctors

Health & Medical

Health & Medical
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I've gone to Dr. Galiano twice (once for a general physical and the second time for a follow up appointment). I must say I did have a very pleasant experience with Dr. Galiano both times - he was very polite and I felt he gave me great attention.

With that said, I am extremely displeased on how his staff has handled the transparency behind billing, pricing, etc. Even though I'm covered under my wife's health insurance plan, I asked the medical staff how much the exams would cost me before my first appointment. After many strange looks, the staff told me that they didn't know how much it would cost me, but not to worry as I was insured. I continued to ask them about the costs as I knew I had a high deductible plan and that I would be paying the majority out of my own pocket. After a 15 minute discussion, the staff conceded and told me to expect a bill between $100-$150 (depending on the exams). To make the long story short, my bill was over $500. This in itself did not upset me much (I felt it was my own fault for not doing my own research), but what has really disappointed me is the fact that they will not release my test results unless I pay them $50 (I missed my 3rd appointment due to work reasons and forgot to call them to cancel; Galiano's staff says that I owe them this amount according to their "fine print"). Anyway, although I do understand that it was my fault for missing the 3rd appointment, I get a sense that they are trying to "nickel and dime" me and are a lot more worried about making money than keeping a patient ("customer") happy. I will certainly not be going back.

1
★☆☆☆☆

I've gone to Dr. Galiano twice (once for a general physical and the second time for a follow up appointment). I must say I did have a very pleasant experience with Dr. Galiano both times - he was very polite and I felt he gave me great attention.

With that said, I am extremely displeased on how his staff has handled the transparency behind billing, pricing, etc. Even though I'm covered under my wife's health insurance plan, I asked the medical staff how much the exams would cost me before my first appointment. After many strange looks, the staff told me that they didn't know how much it would cost me, but not to worry as I was insured. I continued to ask them about the costs as I knew I had a high deductible plan and that I would be paying the majority out of my own pocket. After a 15 minute discussion, the staff conceded and told me to expect a bill between $100-$150 (depending on the exams). To make the long story short, my bill was over $500. This in itself did not upset me much (I felt it was my own fault for not doing my own research), but what has really disappointed me is the fact that they will not release my test results unless I pay them $50 (I missed my 3rd appointment due to work reasons and forgot to call them to cancel; Galiano's staff says that I owe them this amount according to their "fine print"). Anyway, although I do understand that it was my fault for missing the 3rd appointment, I get a sense that they are trying to "nickel and dime" me and are a lot more worried about making money than keeping a patient ("customer") happy. I will certainly not be going back.

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Dr. Galiano is an excellent physician with really freindly staff. Very convenient downtown location and I can be in and out in my lunch hour. Appointments are very easy to make.

4
★★★★☆

Dr. Galiano is an excellent physician with really freindly staff. Very convenient downtown location and I can be in and out in my lunch hour. Appointments are very easy to make.

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Jaime A. Galiano, MD Office Locations:

847-330-0083

900 National Parkway

Schaumburg, IL, IL 60173

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847-330-0083

1 East Delaware Place

Chicago, IL, IL 60611

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