James A. Hilton, DDS

★★☆☆☆
  • 625 East Nicollet Boulevard Suite 340

    Burnsville, MN 55337

    Map & Directions
  • 952-435-0370

About James A. Hilton, DDS

Categories
  • Endodontists

Health & Medical

Health & Medical
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2.0 4
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He did not explain anything to me, more less saying he would not know what would happen until he got started. By that time I had my mouth clamped open and could not talk. He tried to get me to get the gas, but I said NO.
The cost of the root canal was $1,200 and he only put a tempory on the tooth so I have to go back to my main Dentist and have it filled permentaly, and I DID ask him to fill it permentaly so I would not have to go back. I would shop around and find someone who explains better and costs less. His female assistant was very nice and did help explain the process. He was not gental with the novecane and I think is a Navy dentist. I was crying when I left too, but they made sure I paid the bill.

2
★★☆☆☆

He did not explain anything to me, more less saying he would not know what would happen until he got started. By that time I had my mouth clamped open and could not talk. He tried to get me to get the gas, but I said NO.
The cost of the root canal was $1,200 and he only put a tempory on the tooth so I have to go back to my main Dentist and have it filled permentaly, and I DID ask him to fill it permentaly so I would not have to go back. I would shop around and find someone who explains better and costs less. His female assistant was very nice and did help explain the process. He was not gental with the novecane and I think is a Navy dentist. I was crying when I left too, but they made sure I paid the bill.

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"Oh, Jane you need a root canal" Words of dread.
My dentist assured me that the guy I was going to see would do a great job and would make sure I was comfortable. I have been with my dentist for quite a few years so I trusted her judgement. BIG MISTAKE...
Upon arriving at Metropolitan Endodontics, I was very impressed. Janine at the desk was sweet and knowledgeable. She reassured me and said I would make it through.
The assistant-I think her name was Jen-was also very sweet. She explained what the procedure was going to be like. She even offered me headphones after I explained my fear of "the drill." After she got my information and took a couple xrays, she informed me that she would go let Dr. Kaufmann know I was ready.
He introduced himself and asked me what was going on that day. I explained my symptoms to him-after he interrupted me about a million times. His tests seemed to point to one specific tooth so I agreed to the root canal.
#1. I requested the laughing gas to help me through the shots. He said yes but he didnt even wait for it to take effect.
#2. He was not gentle at all with the shots. Jammed the needle in and went to town.
#3. He said that he was a Navy dentist for years. Not a good thing to tell your patient.
The assistant was wonderful. She asked me continuously if I was ok-I could tell she cared. I just lied and said yes. (She called the next day to check on me too! I didnt tell her how bad the appointment was for me.)
After I left the office, I burst into tears. I called my dentist and she assured me that she has never had a bad report from that particular office. She promised me that she would never send me back to Dr Kaufmann.
I have spoken with a couple of friends and coworkers that have actually been to Metropolitan Endontics before. One of them saw Dr Andrew Doroshack and the other saw Dr Scott Doyle. They both gave great reports.
If you need a root canal, by all means go to Metropolitan Endontics but do NOT see Dr Kaufmann.

0
★☆☆☆☆

"Oh, Jane you need a root canal" Words of dread.
My dentist assured me that the guy I was going to see would do a great job and would make sure I was comfortable. I have been with my dentist for quite a few years so I trusted her judgement. BIG MISTAKE...
Upon arriving at Metropolitan Endodontics, I was very impressed. Janine at the desk was sweet and knowledgeable. She reassured me and said I would make it through.
The assistant-I think her name was Jen-was also very sweet. She explained what the procedure was going to be like. She even offered me headphones after I explained my fear of "the drill." After she got my information and took a couple xrays, she informed me that she would go let Dr. Kaufmann know I was ready.
He introduced himself and asked me what was going on that day. I explained my symptoms to him-after he interrupted me about a million times. His tests seemed to point to one specific tooth so I agreed to the root canal.
#1. I requested the laughing gas to help me through the shots. He said yes but he didnt even wait for it to take effect.
#2. He was not gentle at all with the shots. Jammed the needle in and went to town.
#3. He said that he was a Navy dentist for years. Not a good thing to tell your patient.
The assistant was wonderful. She asked me continuously if I was ok-I could tell she cared. I just lied and said yes. (She called the next day to check on me too! I didnt tell her how bad the appointment was for me.)
After I left the office, I burst into tears. I called my dentist and she assured me that she has never had a bad report from that particular office. She promised me that she would never send me back to Dr Kaufmann.
I have spoken with a couple of friends and coworkers that have actually been to Metropolitan Endontics before. One of them saw Dr Andrew Doroshack and the other saw Dr Scott Doyle. They both gave great reports.
If you need a root canal, by all means go to Metropolitan Endontics but do NOT see Dr Kaufmann.

Pros: friendly receptionist and assistant

Cons: the doctor is rough and militant

.

If your dentist gives you a referral to see them, watch out for the billing department. They will make you pay the consultation fee out of pocket, on the spot. They also threaten to charge you 18% interest if you do not pay them on the spot, and they later find out that your insurance company won't cover the payment.

Be sure to keep the receipt and any documentation regarding this fee, because if your insurance company reimburses them for the consultation fee, you will need to be extremely proactive in order to get your money refunded to you.

I received documentation from my insurance company that it had paid Metro Endodontics about 2 weeks after my appointment. I checked my mailbox everyday for a month, and never received a refund check. I called their billing department, and they claimed I had never paid their consultation fee. I told them that it showed up on my credit card bill. A few seconds later they mysteriously "discovered" record of my payment. They told me they would get the check out to me right away.

A week later it still has not arrived. I called them back and at first they said they had sent it last week. Then I asked why I hadn't received it, and they mysteriously discovered (once again) that they had not yet sent it.

The practitioner himself was fine, but I will never go back there. I feel like they will never send me my refund check.

1
★☆☆☆☆

If your dentist gives you a referral to see them, watch out for the billing department. They will make you pay the consultation fee out of pocket, on the spot. They also threaten to charge you 18% interest if you do not pay them on the spot, and they later find out that your insurance company won't cover the payment.

Be sure to keep the receipt and any documentation regarding this fee, because if your insurance company reimburses them for the consultation fee, you will need to be extremely proactive in order to get your money refunded to you.

I received documentation from my insurance company that it had paid Metro Endodontics about 2 weeks after my appointment. I checked my mailbox everyday for a month, and never received a refund check. I called their billing department, and they claimed I had never paid their consultation fee. I told them that it showed up on my credit card bill. A few seconds later they mysteriously "discovered" record of my payment. They told me they would get the check out to me right away.

A week later it still has not arrived. I called them back and at first they said they had sent it last week. Then I asked why I hadn't received it, and they mysteriously discovered (once again) that they had not yet sent it.

The practitioner himself was fine, but I will never go back there. I feel like they will never send me my refund check.

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1 out of 1 people found this review helpful.

.

I was very pleased with the friendly service I received at Metropolitan Endodontics. They did a consultation and then promptly performed the work I needed. I had a 3-root root canal and a very touchy tooth. They made sure I didn't feel a thing throughout the process! They cost a little more, but worked with insurance to make sure the work was covered. They do require a small down payment to cover out of pocket costs.

4
★★★★☆

I was very pleased with the friendly service I received at Metropolitan Endodontics. They did a consultation and then promptly performed the work I needed. I had a 3-root root canal and a very touchy tooth. They made sure I didn't feel a thing throughout the process! They cost a little more, but worked with insurance to make sure the work was covered. They do require a small down payment to cover out of pocket costs.

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1 out of 1 people found this review helpful.

 

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