James, Robert, Md - Baptist Primary Care

★★★★☆
  • 6142 Collins Road

    Jacksonville, FL 32244

    Map & Directions
  • 904-778-3200

About James, Robert, Md - Baptist Primary Care

Health & Medical

Health & Medical
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Dr. James is an excellent doctor. He is easy to speak with and when you get to know him well his subtle, dry sense of humor is refreshing. He will spend as much time with you as needed and you never feel rushed. However, as a result of his generosity with his time, he is ALWAYS running way behind appointment times. Sometimes the staff will perform the initial processing close to your appointment time, but then expect to wait and additional 40 to 60 minutes alone in the exam room by yourself. The assistant that has worked with Dr. James for years now is Mary and she is a sweetheart. The rest of the staff range from indifferent (think gas station attendant style) to impertinently rude and condescending. While this may be common practice a physician offices, that still does not make it acceptable. Also, if your insurance requires that your primary care physician's office approve and/or arrange any specialist referrals - don't count on this office to do a good job at that. My insurance does not require referral but Dr James recommended I see a specialist. I made my own appt, saw the specialist and I thought that was that. A month later I got a call from a clerk at Dr. James' office telling me that she had made an appointment for me with some doctor of their choice. That was at least 6 or 7 weeks after my appointment with Dr. James. You could be in trouble if you have to wait for them to assist you. If you require a referral, call Dr. James' office every other day until your specialist appointment is scheduled by them. My assessment of the office staff in general - indifference plus incompetence. I have some other horror stories but I'll spare you.

4
★★★★☆

Dr. James is an excellent doctor. He is easy to speak with and when you get to know him well his subtle, dry sense of humor is refreshing. He will spend as much time with you as needed and you never feel rushed. However, as a result of his generosity with his time, he is ALWAYS running way behind appointment times. Sometimes the staff will perform the initial processing close to your appointment time, but then expect to wait and additional 40 to 60 minutes alone in the exam room by yourself. The assistant that has worked with Dr. James for years now is Mary and she is a sweetheart. The rest of the staff range from indifferent (think gas station attendant style) to impertinently rude and condescending. While this may be common practice a physician offices, that still does not make it acceptable. Also, if your insurance requires that your primary care physician's office approve and/or arrange any specialist referrals - don't count on this office to do a good job at that. My insurance does not require referral but Dr James recommended I see a specialist. I made my own appt, saw the specialist and I thought that was that. A month later I got a call from a clerk at Dr. James' office telling me that she had made an appointment for me with some doctor of their choice. That was at least 6 or 7 weeks after my appointment with Dr. James. You could be in trouble if you have to wait for them to assist you. If you require a referral, call Dr. James' office every other day until your specialist appointment is scheduled by them. My assessment of the office staff in general - indifference plus incompetence. I have some other horror stories but I'll spare you.

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Doctor James is very knowledgeable and very helpful for all my health care needs. He takes the time to answer all my questions. Sometimes he calls me at home after hours to follow up.

The nursing and office staff as well as the Lab personnel at Baptist Primary are always very helpful and friendly. The Lab on the premises is always a very convenient plus not to have to go out to another lab for test.

4
★★★★☆

Doctor James is very knowledgeable and very helpful for all my health care needs. He takes the time to answer all my questions. Sometimes he calls me at home after hours to follow up.

The nursing and office staff as well as the Lab personnel at Baptist Primary are always very helpful and friendly. The Lab on the premises is always a very convenient plus not to have to go out to another lab for test.

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