Jefferson Psychiatric Assoc

★★★☆☆
  • 3340 Severn Ave Ste 206

    Metairie, LA 70002

    Map & Directions
  • 504-889-1448

Health & Medical

Health & Medical
More choices in Metairie:
Resultset_next

Mark H. Townsend, MD

3450 Chestnut Street New Orleans, LA

Resultset_next

Arnold N. James, MD

14 Tulane Avenue New Orleans, LA

3.0 6
Hi! Sign in to let us know how Jefferson Psychiatric Assoc was?
Write a Review
.

First of all let me say that my psychiatrist at JPA is awesome and really gets me and my problem. Yeah, you have to wait a little while longer than normal to see her but its worth it. What is not worthy of even speak of them is "the staff". They are rude, abrupt, inconsiderate and they won't even look you in the eye when assisting you. I have whatch treat other people the same way so it's not just me. The whole entire office staff needs to be fired starting with the office manager, who can never give you straight answers. I love my doctor but unfortunately I can't recommend her because of the terrible office staff. Sorry.

1
★☆☆☆☆

First of all let me say that my psychiatrist at JPA is awesome and really gets me and my problem. Yeah, you have to wait a little while longer than normal to see her but its worth it. What is not worthy of even speak of them is "the staff". They are rude, abrupt, inconsiderate and they won't even look you in the eye when assisting you. I have whatch treat other people the same way so it's not just me. The whole entire office staff needs to be fired starting with the office manager, who can never give you straight answers. I love my doctor but unfortunately I can't recommend her because of the terrible office staff. Sorry.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

So, my experience with one of the physicians at JPA was exceptional. He was just an all around good doctor and I was a pleased patient. It would've been a perfect situation if I didn't have to deal with the staff.\n\nWhere to begin? With their rudeness, incompetency, or apathy? I know their jobs can't be easy or even pleasant, but part of their job is to be of service and courteous to patients. I never felt that they met this simple requirement.\n\nCase in point: I received a bill for $75 today for a late cancellation of an appointment with my doctor. The cancellation happened early last month when it was made clear to me that I simply could not leave work to attend the appointment and still keep my job. Also, I'd been under severe financial strain and couldn't even make the co-pay at the time. \n\nI explained all of this to a staff member who could not care less. She essentially told me the rules are the rules- no exceptions. A late fee would be applied. I'm usually pretty understanding of hard line rules like this and the reasons for them, but this was just so wrong. I couldn't bring myself to reschedule the appointment. \n\nSo, I'm stuck with a bill for $75 and having to find a new doctor because there's just no way I'll ever set foot in that office again. I now have money again for doctor visits. I'm both pleased and disappointed that I'll have to take my business (and insurance) elsewhere.

0
★☆☆☆☆

So, my experience with one of the physicians at JPA was exceptional. He was just an all around good doctor and I was a pleased patient. It would've been a perfect situation if I didn't have to deal with the staff.\n\nWhere to begin? With their rudeness, incompetency, or apathy? I know their jobs can't be easy or even pleasant, but part of their job is to be of service and courteous to patients. I never felt that they met this simple requirement.\n\nCase in point: I received a bill for $75 today for a late cancellation of an appointment with my doctor. The cancellation happened early last month when it was made clear to me that I simply could not leave work to attend the appointment and still keep my job. Also, I'd been under severe financial strain and couldn't even make the co-pay at the time. \n\nI explained all of this to a staff member who could not care less. She essentially told me the rules are the rules- no exceptions. A late fee would be applied. I'm usually pretty understanding of hard line rules like this and the reasons for them, but this was just so wrong. I couldn't bring myself to reschedule the appointment. \n\nSo, I'm stuck with a bill for $75 and having to find a new doctor because there's just no way I'll ever set foot in that office again. I now have money again for doctor visits. I'm both pleased and disappointed that I'll have to take my business (and insurance) elsewhere.

.

I've been going to this location for 5 years now. I'm very satisfied with the service I've received from the doctor, and my appointments are always on time, which is great. Unfortunately, I have decided to stop going to this location because there is too many office staff, none of which are knowledgable. Good luck trying to get them to return a phone call relating to a billing question. The voicemail is rude, and they never call back. It is the most frustrating process. So unfortunately, the good doctors are not worth the constant headaches of the incompetent staff.

1
★★★☆☆

I've been going to this location for 5 years now. I'm very satisfied with the service I've received from the doctor, and my appointments are always on time, which is great. Unfortunately, I have decided to stop going to this location because there is too many office staff, none of which are knowledgable. Good luck trying to get them to return a phone call relating to a billing question. The voicemail is rude, and they never call back. It is the most frustrating process. So unfortunately, the good doctors are not worth the constant headaches of the incompetent staff.

Pros: Doctors

Cons: Office Staff

.

Every time Ive been to this practice the experience has been very relaxed, friendly and professonal. The doctors are awesome and the office staff friendly and professional. The only drama I've seen is when firing patients who didn't pay their bill after multiple warnings or who are non complient.

2
★★★★★

Every time Ive been to this practice the experience has been very relaxed, friendly and professonal. The doctors are awesome and the office staff friendly and professional. The only drama I've seen is when firing patients who didn't pay their bill after multiple warnings or who are non complient.

Pros: The Doctors, the office staff

.

Good practice, with an easy location to access from the New Orleans area.\r\nCompuer systems may need to be upgraded. Also charges can vary. Overall a good practice.

2
★★★★☆

Good practice, with an easy location to access from the New Orleans area.\r\nCompuer systems may need to be upgraded. Also charges can vary. Overall a good practice.

Pros: Dr.'s

Cons: billing systems

.

The Dr.'s are very good, although fairly inexperienced on a couple counts. However, this mostly shows up in there knowledge of treatments where they are more up to date on new techniques. The girls at the front desk are useless and should have been fired yesterday.

2
★★★★☆

The Dr.'s are very good, although fairly inexperienced on a couple counts. However, this mostly shows up in there knowledge of treatments where they are more up to date on new techniques. The girls at the front desk are useless and should have been fired yesterday.

Jefferson Psychiatric Assoc Office Locations:

504-889-1448

3340 Severn Ave Ste 206

Metairie, LA, LA 70002

Get Directions
504-889-1448

3340 Severn Avenue Suite 206

Metairie, LA, LA 70002

Get Directions
 

Wait, you're the expert.

If you've been to or used Jefferson Psychiatric Assoc, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review