Jeffrey I. Schwartz, MD

★★★☆☆

About Jeffrey I. Schwartz, MD

Categories
  • Psychiatrists

Health & Medical

Health & Medical
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I hope Dr. Schwartz reads this review and is able to take it into consideration. I've tried to reach Dr. Schwartz's practice several times in the past two weeks and was met both times by lengthy voicemail messages directing me to leave my information and assuring me that someone would get back to me within two business days. My doctor also called and left a message. Neither she nor I have received a response from anyone at Dr. Schwartz's office. His Web site says that he is a convenient psychiatrist, but I've been very frustrated by his office's lack of professionalism.

0
★☆☆☆☆

I hope Dr. Schwartz reads this review and is able to take it into consideration. I've tried to reach Dr. Schwartz's practice several times in the past two weeks and was met both times by lengthy voicemail messages directing me to leave my information and assuring me that someone would get back to me within two business days. My doctor also called and left a message. Neither she nor I have received a response from anyone at Dr. Schwartz's office. His Web site says that he is a convenient psychiatrist, but I've been very frustrated by his office's lack of professionalism.

Cons: Doesn't follow through with what is promised.

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I have been a patient of Dr. Schwartz for over 4 years and have had nothing but excellent service and attention. Dr. Schwartz is very easy to talk to and even has nice sense of humor. I feel lucky to have him available as a medical resource and have benefited greatly from seeing him. His practice has changed somewhat recently but he has gone out of his way to make the transition easy for his clients. I'm clearly a big fan.

2
★★★★★

I have been a patient of Dr. Schwartz for over 4 years and have had nothing but excellent service and attention. Dr. Schwartz is very easy to talk to and even has nice sense of humor. I feel lucky to have him available as a medical resource and have benefited greatly from seeing him. His practice has changed somewhat recently but he has gone out of his way to make the transition easy for his clients. I'm clearly a big fan.

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i have been a patient of dr schwartz for many months now and i think that he and his staff are some of the best people on their game. i have called to ask questions regarding my medication for insurance reasons and everytime i've called the person on the other end quickly located my file and was able to answer just about everything i needed to know. they might be very very busy but it feels like personal customer service to me... i never felt like they didn't know who i was. also i find that the doctor is thorough but not time consuming and very knowledgable.

2
★★★★★

i have been a patient of dr schwartz for many months now and i think that he and his staff are some of the best people on their game. i have called to ask questions regarding my medication for insurance reasons and everytime i've called the person on the other end quickly located my file and was able to answer just about everything i needed to know. they might be very very busy but it feels like personal customer service to me... i never felt like they didn't know who i was. also i find that the doctor is thorough but not time consuming and very knowledgable.

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We have over 400 satisfied clients in our practice. We rarely get complaints like the one posted above. As far as I know, I am the only medication-management psychiatrist in San Francisco with three full-time medical assistants for one doctor. That means 99% of the time you get the best customer service in town for a solo psychiatric practice. You can call our office any work day between Monday through Friday, and get your call answered directly by a trained medical assistant. Because we have three assistants and 400 patients, and many many patient interactions every week, and because my assistants are human, there is a one in a thousand chance that a call will not be returned by mistake. If that happens, all you have to do is pick up the phone and call us on any workday and you will get a live person to address your issue with.

We are continually trying to improve our services. We respond to feedback. As a result of seeing the negative comment on this website, I have announced the following to my staff:
1. Always tell clients that if you can't get back to them as promised, they can and should call us.
2. Never promise a client you will get back to them by a certain time if you are not 100% certain you will be able to do so.
3. Give your name to every person on the phone, so if there is a complaint, I know which medical assistant has made the mistake so I can address this and give the assistant the feedback.

I am truly sorry that there is one person in the Bay Area who had a bad experience with our office, but I can tell you that this is not typical.

Private pay clients are always welcome in this practice, and we will schedule appropriate private pay clients in advance even if I am out of town. If there is a situation where the practice is full because I am on vacation, we let clients know.

My sincere apologies to the one person in the Bay Area who made that negative comment. You have been listened to and the problem will be fixed.

2
★★★★★

We have over 400 satisfied clients in our practice. We rarely get complaints like the one posted above. As far as I know, I am the only medication-management psychiatrist in San Francisco with three full-time medical assistants for one doctor. That means 99% of the time you get the best customer service in town for a solo psychiatric practice. You can call our office any work day between Monday through Friday, and get your call answered directly by a trained medical assistant. Because we have three assistants and 400 patients, and many many patient interactions every week, and because my assistants are human, there is a one in a thousand chance that a call will not be returned by mistake. If that happens, all you have to do is pick up the phone and call us on any workday and you will get a live person to address your issue with.

We are continually trying to improve our services. We respond to feedback. As a result of seeing the negative comment on this website, I have announced the following to my staff:
1. Always tell clients that if you can't get back to them as promised, they can and should call us.
2. Never promise a client you will get back to them by a certain time if you are not 100% certain you will be able to do so.
3. Give your name to every person on the phone, so if there is a complaint, I know which medical assistant has made the mistake so I can address this and give the assistant the feedback.

I am truly sorry that there is one person in the Bay Area who had a bad experience with our office, but I can tell you that this is not typical.

Private pay clients are always welcome in this practice, and we will schedule appropriate private pay clients in advance even if I am out of town. If there is a situation where the practice is full because I am on vacation, we let clients know.

My sincere apologies to the one person in the Bay Area who made that negative comment. You have been listened to and the problem will be fixed.

.

I called one morning to make an appointment as a new patient. I was told that I needed to be screened and someone would call me back. That afternoon, I called back and was told they were really backed up and someone would call later that day (they close at 6:30). By the end of the following day, no one had called me back, so I called again and they assured me someone would call me the next morning. The next day comes... no call all day. So on the fourth day, I called back and they said, "Oh, I'm sorry, the doctor decided yesterday that we won't accept any new insurance patients." We were going to call everyone, but there are 18 patients and we haven't had time to make the calls. Come on! How long does it take to call 18 people and leave a message. This doctor really advertises heavily and I guess that's why he has such a big influx of new patients... but is this really the way to handle them? So, I've wasted a week waiting for these clowns to call me back and now I'm back to square one!

0
★☆☆☆☆

I called one morning to make an appointment as a new patient. I was told that I needed to be screened and someone would call me back. That afternoon, I called back and was told they were really backed up and someone would call later that day (they close at 6:30). By the end of the following day, no one had called me back, so I called again and they assured me someone would call me the next morning. The next day comes... no call all day. So on the fourth day, I called back and they said, "Oh, I'm sorry, the doctor decided yesterday that we won't accept any new insurance patients." We were going to call everyone, but there are 18 patients and we haven't had time to make the calls. Come on! How long does it take to call 18 people and leave a message. This doctor really advertises heavily and I guess that's why he has such a big influx of new patients... but is this really the way to handle them? So, I've wasted a week waiting for these clowns to call me back and now I'm back to square one!

 

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