Jerome F. Mersberger, DO

★★☆☆☆

About Jerome F. Mersberger, DO

Categories
  • Emergency Medicine Doctors

Health & Medical

Health & Medical
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Do not go there. I waited an hour and a half for a recheck appointment. The doctor asked me to come back the next day to do more blood work. I checked in at 10:39am. A lady with her mom came in behind me and she asked how long of a wait. The receptionist told her that I was the only one ahead of her but I was only a recheck so she would be next. My thought was "that doesn't sound good". She was taken in ahead of me. About 5 other patients were taken ahead of me. At 11:15 a catering company came through to the back with food. At 11:30 a lady came in and told the receptionist she was here for the luncheon. That didn't sound good either. I asked the receptionist how much longer for me and she didn't know. So they are having a luncheon in the back and ignoring the patients. At 12:09pm they still hadn't called me in so I told the receptionist this is ridiculous. I shouldn't have to wait an hour and a half for a recheck. She went to find a doctor and she came back 5 min later and said she couldn't find a doctor. I know she was lying because they were in the back having a luncheon. I told her to give me a refund of my copay and give me a copy of my records and I will go somewhere else. This is poor business. Seems their patients are not the priority.

1
★☆☆☆☆

Do not go there. I waited an hour and a half for a recheck appointment. The doctor asked me to come back the next day to do more blood work. I checked in at 10:39am. A lady with her mom came in behind me and she asked how long of a wait. The receptionist told her that I was the only one ahead of her but I was only a recheck so she would be next. My thought was "that doesn't sound good". She was taken in ahead of me. About 5 other patients were taken ahead of me. At 11:15 a catering company came through to the back with food. At 11:30 a lady came in and told the receptionist she was here for the luncheon. That didn't sound good either. I asked the receptionist how much longer for me and she didn't know. So they are having a luncheon in the back and ignoring the patients. At 12:09pm they still hadn't called me in so I told the receptionist this is ridiculous. I shouldn't have to wait an hour and a half for a recheck. She went to find a doctor and she came back 5 min later and said she couldn't find a doctor. I know she was lying because they were in the back having a luncheon. I told her to give me a refund of my copay and give me a copy of my records and I will go somewhere else. This is poor business. Seems their patients are not the priority.

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The office staff was rude the second you walked through the door. I went here to get treaded for a minor injury that needed ti be looked at but did not require attention at an emergency room. The office staff was more concerned about getting out of the office on time then about what I was there for. Even though they are a provider for my insurance company, they were not willing to get the information they needed to have my insurance pay for the visit. Then the tried to charge me 300 dollars for the appointment. It costs less to see many specialists, let alone a general immediate care doctor. I would not recommend this office to anyone, there are several other decent immediate care clinics in the area that are much more helpful.

0
★☆☆☆☆

The office staff was rude the second you walked through the door. I went here to get treaded for a minor injury that needed ti be looked at but did not require attention at an emergency room. The office staff was more concerned about getting out of the office on time then about what I was there for. Even though they are a provider for my insurance company, they were not willing to get the information they needed to have my insurance pay for the visit. Then the tried to charge me 300 dollars for the appointment. It costs less to see many specialists, let alone a general immediate care doctor. I would not recommend this office to anyone, there are several other decent immediate care clinics in the area that are much more helpful.

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When entering this office they do all that they can to let you know they are the boss. This is really a workmans comp office that does not cater to the public very well at all. If you expect good friendly service this is not the place to go.

0
★☆☆☆☆

When entering this office they do all that they can to let you know they are the boss. This is really a workmans comp office that does not cater to the public very well at all. If you expect good friendly service this is not the place to go.

Pros: None

Cons: Everything

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Dr. Plotz is great. Good bedside manner and take time with patients. Follows up and is helpful. Returns calls.

2
★★★★★

Dr. Plotz is great. Good bedside manner and take time with patients. Follows up and is helpful. Returns calls.

Pros: parking, professional, follow up

Cons: wait time

Jerome F. Mersberger, DO Office Locations:

770-263-1000

3720 Holcomb Bridge Road

Norcross, GA, GA 30092

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770-423-0000

2481 George Busbee Parkway North West

Kennesaw, GA, GA 30144

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770-476-3000

3551 Satellite Boulevard

Duluth, GA, GA 30096

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770-505-3000

10905 Haynes Bridge Road

Alpharetta, GA, GA 30022

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