Jonathan Rosin, MD

★★★☆☆

About Jonathan Rosin, MD

Categories
  • Ophthalmologists

Health & Medical

Health & Medical
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Overall I have had a very good experience with Rosin Eye Care. Once when they were locking the doors, an employee opened them for me and allowed me to pick up my daughter's glasses which were being repaired - She really needed them as she cannot see very well at all without them and the repair took a reasonable 3 days considering they had to be shipped back & forth from the factory. They have called me when items are ready and always within the estimated time frame stated. Plus, I have found the staff to be pleasant and helpful - especially Dr Lyncke and Yoli - sorry if the spelling is wrong. Dr Lyncke has been fabulous with my children especially taking time to explain everything to me regarding their vision. I definitely recommend them and will continue to go there for my entire family. KAK

4
★★★★☆

Overall I have had a very good experience with Rosin Eye Care. Once when they were locking the doors, an employee opened them for me and allowed me to pick up my daughter's glasses which were being repaired - She really needed them as she cannot see very well at all without them and the repair took a reasonable 3 days considering they had to be shipped back & forth from the factory. They have called me when items are ready and always within the estimated time frame stated. Plus, I have found the staff to be pleasant and helpful - especially Dr Lyncke and Yoli - sorry if the spelling is wrong. Dr Lyncke has been fabulous with my children especially taking time to explain everything to me regarding their vision. I definitely recommend them and will continue to go there for my entire family. KAK

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As a former employee of Rosin Eyecare my bias will probably show, but... Rosin Eyecare tries as well as any company to satisfy their customers.
I've worked for Wal-Mart Optical, House of Vision, 2 private practices and have shopped other Optical company for over 30 years. Any and ALL have had patients and clients that have been disappointed at some point for a number of reasons including the unfortunate ones that I see posted prior to July 2009.
USP/ FED Ex and the like have more invested in their computer systems than Rosin Eyecare is worth.
I've used USP's services and know there are many disappointed customers.
Follow-through is the one most difficult employee attributes for any employer to develop.
It is often underappreciated and goes unnoticed until someone drops the ball.
Someone should call back ? and 95% to 99% of the time they do.
One hundred pair of glasses will be ordered today; 3 to 5 days from now most will be called to pick-up them up. The glasses will come in correct, on time and were been billed without error.
What about the hundred pair from yesterday, last week and tomorrow. All they can do is try 100% of the time just like a great employee should.
But how many times do your efforts result in 100% satisfaction?
Q. Where are the clients/customers willing to say they had a GREAT EXPERIENCE?
A. Too busy enjoying them and letting others know to go to Rosin.

I said I was bias. I would still be ordering from them but I moved out of the Chicagoland area.

M.Y.

5
★★★★★

As a former employee of Rosin Eyecare my bias will probably show, but... Rosin Eyecare tries as well as any company to satisfy their customers.
I've worked for Wal-Mart Optical, House of Vision, 2 private practices and have shopped other Optical company for over 30 years. Any and ALL have had patients and clients that have been disappointed at some point for a number of reasons including the unfortunate ones that I see posted prior to July 2009.
USP/ FED Ex and the like have more invested in their computer systems than Rosin Eyecare is worth.
I've used USP's services and know there are many disappointed customers.
Follow-through is the one most difficult employee attributes for any employer to develop.
It is often underappreciated and goes unnoticed until someone drops the ball.
Someone should call back ? and 95% to 99% of the time they do.
One hundred pair of glasses will be ordered today; 3 to 5 days from now most will be called to pick-up them up. The glasses will come in correct, on time and were been billed without error.
What about the hundred pair from yesterday, last week and tomorrow. All they can do is try 100% of the time just like a great employee should.
But how many times do your efforts result in 100% satisfaction?
Q. Where are the clients/customers willing to say they had a GREAT EXPERIENCE?
A. Too busy enjoying them and letting others know to go to Rosin.

I said I was bias. I would still be ordering from them but I moved out of the Chicagoland area.

M.Y.

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My husband had been a Rosin's Patient(Berwyn) location for at least 30 years. Since I had to have some glasses made, I decided that I would also go there because he had no trouble in the past with the service there. BOY, WHAT A MISTAKE THAT WAS!!!! First of all, the salesperson who sold them to us lied. We were told that our glasses would be ready in 3 to 5 business days. Since this was a Saturday, we figured around Thursday or Friday of the following week. We put down half of the money for the bill. My husband told them that we would be picking them up together,since he can't drive and depends on me to take him. They called on Thursday for my husbands glasses, but were told mine were not ready. We waited till the next Saturday, and again my husband called in the morning and spoke with someone who said that my glasses were in the final stages and she would push them through so we could pick them up by 1:00 pm. She said she would call. Again no call, so when my husband called at 1pm they said that the lab was closed!!! So we waited until Monday and again was told that my glasses would be ready on Tuesday now! My husband spoke with the store manager Juan, who would not listen to him, but kept repeating that we still owed them half of the bill in order to pick up the glasses and that now instead of the 20% discount that my husband always got we were given a ten percent "courtesy discount" They have lost a good customer due to the ineptitude and inconsiderate personnel. I would not recommend this place to my worst enemy!!!!

1
★☆☆☆☆

My husband had been a Rosin's Patient(Berwyn) location for at least 30 years. Since I had to have some glasses made, I decided that I would also go there because he had no trouble in the past with the service there. BOY, WHAT A MISTAKE THAT WAS!!!! First of all, the salesperson who sold them to us lied. We were told that our glasses would be ready in 3 to 5 business days. Since this was a Saturday, we figured around Thursday or Friday of the following week. We put down half of the money for the bill. My husband told them that we would be picking them up together,since he can't drive and depends on me to take him. They called on Thursday for my husbands glasses, but were told mine were not ready. We waited till the next Saturday, and again my husband called in the morning and spoke with someone who said that my glasses were in the final stages and she would push them through so we could pick them up by 1:00 pm. She said she would call. Again no call, so when my husband called at 1pm they said that the lab was closed!!! So we waited until Monday and again was told that my glasses would be ready on Tuesday now! My husband spoke with the store manager Juan, who would not listen to him, but kept repeating that we still owed them half of the bill in order to pick up the glasses and that now instead of the 20% discount that my husband always got we were given a ten percent "courtesy discount" They have lost a good customer due to the ineptitude and inconsiderate personnel. I would not recommend this place to my worst enemy!!!!

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I went to Rosin in Berwyn as a recommendation from a friend and my insurance was covered. Initial appointment to obtain my glasses was ok. I had my prescription from my provider and I was told that the usual delivery would be in 1 week. After 1 week and 2 days Monday I called Rosin and spoke to a women who was very unhelpful. She told me my glasses were not in and they had no mechanism to track my order. I asked to speak to the manager as this answer was unsatisfactory. The manager Juan went to the lab area when my frames for my glasses had arrived that day and my glasses would be ready on Wednesday or Thursday. Well Thursday came and no communication from Rosins. I called and spoke with another women who was helpful. She told me that my lens had arrived with a crack and were returned to the manufacturer. When I asked if Rosin policy was not to notified clients of changes in the status of their order. I was told that "someone should have called". I spoke with the manager on duty who was Maria who also stated that "someone should have called". I don't know who that someone is but they are doing a very poor job. I don't know about the other Rosin Eye Centers but I would recommend further clients to stay away from this one. Rosin had no difficulty billing me and obtaining their money but no customer service after that.

3
★★★☆☆

I went to Rosin in Berwyn as a recommendation from a friend and my insurance was covered. Initial appointment to obtain my glasses was ok. I had my prescription from my provider and I was told that the usual delivery would be in 1 week. After 1 week and 2 days Monday I called Rosin and spoke to a women who was very unhelpful. She told me my glasses were not in and they had no mechanism to track my order. I asked to speak to the manager as this answer was unsatisfactory. The manager Juan went to the lab area when my frames for my glasses had arrived that day and my glasses would be ready on Wednesday or Thursday. Well Thursday came and no communication from Rosins. I called and spoke with another women who was helpful. She told me that my lens had arrived with a crack and were returned to the manufacturer. When I asked if Rosin policy was not to notified clients of changes in the status of their order. I was told that "someone should have called". I spoke with the manager on duty who was Maria who also stated that "someone should have called". I don't know who that someone is but they are doing a very poor job. I don't know about the other Rosin Eye Centers but I would recommend further clients to stay away from this one. Rosin had no difficulty billing me and obtaining their money but no customer service after that.

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Jonathan Rosin, MD Office Locations:

312-787-2020

645 North Michigan Avenue

Chicago, IL, IL 60611

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630-964-0400

145 Ogden Avenue

Downers Grove, IL, IL 60515

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847-564-2020

1917 Cherry Lane

Northbrook, IL, IL 60062

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