Jordan Christopher Dds

★★★☆☆
Monday-Thursday 8:00-1:00, 2:30-4:30 Friday 8:00-12:00

About Jordan Christopher Dds

Categories
  • Dentists
  • Orthodontists
Hours
1

Health & Medical

Health & Medical
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2.5 2
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Staff rude more often than not. Only one orthodontist in the practice, and it's obvious he's trying to run a huge money making kid focused practice with only himself and lots of assistants and techs. The office is huge and attractive, but clearly screams out that money is the focus. The quality of the techs is varied. We got stuck seeing a newer tech for a while whose work didn't hold up for more than a week at a time and we had to made numerous return visits. Also, each staff person has their own definition of what is "urgent". One time it took us several months to get in for something that should have been seen right away. The issue simply boiled down to the tech not actively listening & simply spewing policy she wasn't even familiar with. Had to go over someone's head to get a "fix it" appointment that we should have had two months+ prior. Once we are done with this outfit, we won't return. Also, the doctor doesn't return phone calls. Have never been able to get the doctor to call us about any issue. Up front this outfit appears to be an upper scale place--but it is run in a sloppy self serving manner. Also, appointment schedule isn't set up for the convenience of patients and parents. It is set up solely for the convenience of the doctor and staff. They are closed on Friday afternoons and not open on Saturdays. This isn't family friendly. Frequently appointments for certain types of procedures are only available in the middle of the school day. Who is going to pull their kid out of class and leave work for a 15 minute appointment? Overpriced care to say the least. Complaining can make a difference--but the customer service only improves for a short time. Look elsewhere.

3
★★★☆☆

Staff rude more often than not. Only one orthodontist in the practice, and it's obvious he's trying to run a huge money making kid focused practice with only himself and lots of assistants and techs. The office is huge and attractive, but clearly screams out that money is the focus. The quality of the techs is varied. We got stuck seeing a newer tech for a while whose work didn't hold up for more than a week at a time and we had to made numerous return visits. Also, each staff person has their own definition of what is "urgent". One time it took us several months to get in for something that should have been seen right away. The issue simply boiled down to the tech not actively listening & simply spewing policy she wasn't even familiar with. Had to go over someone's head to get a "fix it" appointment that we should have had two months+ prior. Once we are done with this outfit, we won't return. Also, the doctor doesn't return phone calls. Have never been able to get the doctor to call us about any issue. Up front this outfit appears to be an upper scale place--but it is run in a sloppy self serving manner. Also, appointment schedule isn't set up for the convenience of patients and parents. It is set up solely for the convenience of the doctor and staff. They are closed on Friday afternoons and not open on Saturdays. This isn't family friendly. Frequently appointments for certain types of procedures are only available in the middle of the school day. Who is going to pull their kid out of class and leave work for a 15 minute appointment? Overpriced care to say the least. Complaining can make a difference--but the customer service only improves for a short time. Look elsewhere.

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Dr. Jordan and staff are very courteous and professional to both us and our son, and they keep us informed of all treatment options. We have appreciated them working with us. They are about as reasonable as any other orthodontist in this area. We highly recommend them to others.

2
★★☆☆☆

Dr. Jordan and staff are very courteous and professional to both us and our son, and they keep us informed of all treatment options. We have appreciated them working with us. They are about as reasonable as any other orthodontist in this area. We highly recommend them to others.

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Jordan Christopher Dds Office Locations:

217-359-1911

2920 Crossing Court

Champaign, IL, IL 61822

Get Directions
217-359-1911

2920 Crossing Court

Champaign, IL, IL 61822

Get Directions

Message from Jordan Christopher Dds

Welcome to our practice! We look forward to working with you to help you or your child create the healthy, beautiful smile you are looking for!

 

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