Joseph N. Shrager, DMD

★★★☆☆
  • 12329 South Orange Blossom Trail

    Orlando, FL 32837

    Map & Directions
  • 866-993-4232

About Joseph N. Shrager, DMD

Categories
  • Dentists

Health & Medical

Health & Medical
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Orange Dental Assoc

12329 S. Orange Blossom Trail Orlando, FL

3.0 2
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i've beeing going to this office for 3 years; staff are very nice and doctors do great work

2
★★★★★

i've beeing going to this office for 3 years; staff are very nice and doctors do great work

Pros: great work

Cons: might have to wait if afternoon appointment

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I went in for a first patient apointment, filled out the paperwork and waited to be seen. They asked me to provide my Social Security Number but I told them they needed my husband's since the policy was under his name and employeer. When I asked them to use his and refused to give mine, I was asked to step into the back office for privacy. This office has no walls, so there was no privacy I was just behind the counter. I suggested that they had over 1000 files out for everyone to see and asked if the Social Security Number was stored in those paper files and she said that they were. I asked about security and she said they had a system. I looked at the front doors for a key pad or a sticker but saw none. I said that I didnt want to provide my SSN#. She then said she was going to cancel my apointment to which I reacted by saying "Can we call the insurance together and comfirm that they need my SS# and then I will give it". At this point she started telling me to vacate the premises I left (out of shock) without any of my paper work. I got half way to my car and turned arround to get my paperwork with my personal information. I opened the door and stood outside without stepping in the door and said "Ma'am I need my personal information back". She said she shredded it and at that point I said "how can I believe you?". She picked the phone up and said loudly "can someone please call 911." I left. I can understand this behavor when someone is yelling and screaming and threatening people, but I was calm but firm about my SS# and never raised my voice or threatened her. These dentists might be good but I have no way of knowing since I was treated so horribly by the office staff. I have to say that my experience was humiliating, and bordered on harassment. I would like to add that when I got home I called my insurance company and they confirmed that all the dentist needed was my husband's social security number. They didnt even have mine in their system.

0
★☆☆☆☆

I went in for a first patient apointment, filled out the paperwork and waited to be seen. They asked me to provide my Social Security Number but I told them they needed my husband's since the policy was under his name and employeer. When I asked them to use his and refused to give mine, I was asked to step into the back office for privacy. This office has no walls, so there was no privacy I was just behind the counter. I suggested that they had over 1000 files out for everyone to see and asked if the Social Security Number was stored in those paper files and she said that they were. I asked about security and she said they had a system. I looked at the front doors for a key pad or a sticker but saw none. I said that I didnt want to provide my SSN#. She then said she was going to cancel my apointment to which I reacted by saying "Can we call the insurance together and comfirm that they need my SS# and then I will give it". At this point she started telling me to vacate the premises I left (out of shock) without any of my paper work. I got half way to my car and turned arround to get my paperwork with my personal information. I opened the door and stood outside without stepping in the door and said "Ma'am I need my personal information back". She said she shredded it and at that point I said "how can I believe you?". She picked the phone up and said loudly "can someone please call 911." I left. I can understand this behavor when someone is yelling and screaming and threatening people, but I was calm but firm about my SS# and never raised my voice or threatened her. These dentists might be good but I have no way of knowing since I was treated so horribly by the office staff. I have to say that my experience was humiliating, and bordered on harassment. I would like to add that when I got home I called my insurance company and they confirmed that all the dentist needed was my husband's social security number. They didnt even have mine in their system.

Pros: How could I know, I was threatened and humiliated before I even got to the dentist chair

Cons: Horible staff that lie to patients

 

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