Julia N. Smirnova, DDS

★☆☆☆☆
  • 596 Anderson Avenue Suite 304

    Cliffside Park, NJ 07010

    Map & Directions
  • 201-941-5522

About Julia N. Smirnova, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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I arrived, the offer was for exam, X-rays and cleaning for $79. The hygienist took the X-rays , then some camera pictures and told me that I had over $1100.00 worth of work to be done. I had gum problems that needed some treatment, crowns that were leaking and three teeth that needed crowns. I told her that I did not have insurance, she proceeded that they had a finance company they worked with and by the time I walked out ( the dentist confirmed her findings ), I had finance for $1200.00. I was in a state of shock. They were very pushy, told me it was urgent as my gum disease was serious. They had forms that I had to sign. I asked about them and the office manager told me that the financing was 2 years interest free, a medical card that I could use at any medical practice, and if I did not use it, it would expire after 2 years. This appointment was at 5 in the afternoon, so after a sleepless and really bad night, I called and cancelled the appointment I made before I left.. They kept calling back and told me how serious my problem was. I told them I was going for a second opinion, which I did. My teeth and gums are in excellent condition, had a cleaning, X-rays and full exam, NOTHING wrong with my crowns, gums or teeth.... I received a statement in the mail yesterday from the finance company that I owed them $1333.55. I called to dispute and they confirmed that I was billed that day they financed. I called Dr Julia Smirnova and was told that I signed for the treatment and they ALWAYS charge everybody the total before any treatment, even though I cancelled the appointment less than 12 hours later..... I was in that office less than an hour and 3 weeks later I am still stuck with a problem. The office manager told me that she really did not care if I trusted another dentist ---- that must be a bad one, as I need all the work they want to do. I was told they would reverse the charges, I am still waiting, it has not been done yet. By the way ----- I paid my $79 that first day and did NOT get the cleaning....... They wanted to charge that amount to my "financing" I can see why.

1
★☆☆☆☆

I arrived, the offer was for exam, X-rays and cleaning for $79. The hygienist took the X-rays , then some camera pictures and told me that I had over $1100.00 worth of work to be done. I had gum problems that needed some treatment, crowns that were leaking and three teeth that needed crowns. I told her that I did not have insurance, she proceeded that they had a finance company they worked with and by the time I walked out ( the dentist confirmed her findings ), I had finance for $1200.00. I was in a state of shock. They were very pushy, told me it was urgent as my gum disease was serious. They had forms that I had to sign. I asked about them and the office manager told me that the financing was 2 years interest free, a medical card that I could use at any medical practice, and if I did not use it, it would expire after 2 years. This appointment was at 5 in the afternoon, so after a sleepless and really bad night, I called and cancelled the appointment I made before I left.. They kept calling back and told me how serious my problem was. I told them I was going for a second opinion, which I did. My teeth and gums are in excellent condition, had a cleaning, X-rays and full exam, NOTHING wrong with my crowns, gums or teeth.... I received a statement in the mail yesterday from the finance company that I owed them $1333.55. I called to dispute and they confirmed that I was billed that day they financed. I called Dr Julia Smirnova and was told that I signed for the treatment and they ALWAYS charge everybody the total before any treatment, even though I cancelled the appointment less than 12 hours later..... I was in that office less than an hour and 3 weeks later I am still stuck with a problem. The office manager told me that she really did not care if I trusted another dentist ---- that must be a bad one, as I need all the work they want to do. I was told they would reverse the charges, I am still waiting, it has not been done yet. By the way ----- I paid my $79 that first day and did NOT get the cleaning....... They wanted to charge that amount to my "financing" I can see why.

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Business Response:

The information posted in this review is false. The practice does not offer 2 year interest free financing. We also would never charge for services that were not started. Additionally, it is illegal to charge the patient without their consent and signature therefore we would not have been able to charge their financing company. It is ludicrous that the patient claims to have paid $79 for a cleaning that they never had. No dentist would charge for a service that is not performed since it is illegal. The practice does not have nor has it ever had a patient by the name of Christie G. This review is false and was clearly written by someone who has never been a patient.
 

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