Karen M. Wrigley-Haak, OD

★★☆☆☆
  • 1919 Chestnut Street Suite 105

    Philadelphia, PA 19103

    Map & Directions
  • 215-563-8440

About Karen M. Wrigley-Haak, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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2.0 4
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I had two appointments here. The first one the office was 20 minutes late, but I let it go. The second time they kept me waiting 25 minutes. During that time no one told me they were running late, no one explained anything, they just kept me waiting until I walked out. A big waste of time. Very unprofessional staff.

0
★☆☆☆☆

I had two appointments here. The first one the office was 20 minutes late, but I let it go. The second time they kept me waiting 25 minutes. During that time no one told me they were running late, no one explained anything, they just kept me waiting until I walked out. A big waste of time. Very unprofessional staff.

Pros: The waiting room chairs are comfortable

Cons: You spend too much time in the waiting room

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I had to write a review for this place i read the two reviews and was surpised at the them i recently visted this place and the staff was friendly , my exam was fine ,i went on my lunch break and was able to return back to work without being late.I would defintely recommend to this place for an eye exam.As a matter of fact i am telling my fellow coworkers of local 634 to go here .

2
★★★★★

I had to write a review for this place i read the two reviews and was surpised at the them i recently visted this place and the staff was friendly , my exam was fine ,i went on my lunch break and was able to return back to work without being late.I would defintely recommend to this place for an eye exam.As a matter of fact i am telling my fellow coworkers of local 634 to go here .

Pros: alot of selections of glasses

Cons: couldnt decide which on to pick

.

I am a new customer to this horrible establishment, unfortunately. I went there for an eyeglasses and contact exam. I decided to let them put the new glasses into my old frames. It was $349 for the glasses total. When I went to go pick up my glasses the frames were ruined. They were scratched and no longer black and had white spot all over them. To remedy the situation the front desk lady used her finger nails to scratch it off. I told her I wanted my money back. I left the glasses and the manager was supposed to call me as soon as she gets in. Apparently, she does not have a set schedule. I showed up in the afternoon the next business day because she told me to come in anytime. She was on a lunch break. I had to explain the scenario, she tried to tell me that it's not their fault and they told me this could happen. I told her no one explained anything and I did not sign anything. PEOPLE as a customer you have rights to know in writing the consequences of services. She no longer wanted to discuss it and stormed off to the back of the room. The front desk lady gave me a full refund. I ended up going to Philadelphia eyeglass labs on arch and 11th and got my new glass for under 150 with more features. Now I am having a problem with my contact Rx. No company will give me lenses because 1) the office won't verify the rx and 2) the Rx diameter is completely wrong. This office is very unprofessional and will take your money. DO NOT DO BUSINESS WITH THEM! If you have, I am sorry.

0
★☆☆☆☆

I am a new customer to this horrible establishment, unfortunately. I went there for an eyeglasses and contact exam. I decided to let them put the new glasses into my old frames. It was $349 for the glasses total. When I went to go pick up my glasses the frames were ruined. They were scratched and no longer black and had white spot all over them. To remedy the situation the front desk lady used her finger nails to scratch it off. I told her I wanted my money back. I left the glasses and the manager was supposed to call me as soon as she gets in. Apparently, she does not have a set schedule. I showed up in the afternoon the next business day because she told me to come in anytime. She was on a lunch break. I had to explain the scenario, she tried to tell me that it's not their fault and they told me this could happen. I told her no one explained anything and I did not sign anything. PEOPLE as a customer you have rights to know in writing the consequences of services. She no longer wanted to discuss it and stormed off to the back of the room. The front desk lady gave me a full refund. I ended up going to Philadelphia eyeglass labs on arch and 11th and got my new glass for under 150 with more features. Now I am having a problem with my contact Rx. No company will give me lenses because 1) the office won't verify the rx and 2) the Rx diameter is completely wrong. This office is very unprofessional and will take your money. DO NOT DO BUSINESS WITH THEM! If you have, I am sorry.

Pros: NONE

Cons: everything. All services have been a nightmare.

.

This is the worst place for an eye exam!

I was a new patient to the practice and scheduled my appointment for contacts and glasses. I waited in the tiny waiting area for 45 min before being seen by a tech then waited a few more min before being seen by the resident dr. He did everything and Dr. Wrigley came in for the last 5 min to review his work and did a quick assessment on me. And when I asked what my new vision prescription was, they asked me to call in with my old prescription?s numbers so they could compare?that didn?t sound right b/c it sounded like they were either unsure or just plain cheating! (the nerve of asking for someone else? work!) Isn?t that what I paid them to do? And what irritates me more is the fact that a resident dr did most of the work and I specifically asked if I was being seen by her when I booked the appointment and the desk clerk said "yes"...well I guess I can't fault her too much b/c she did "see" me...if you want to count the 5 min she was in the room with me. Then I was told I could pick out some frames and the selection was ok, but nothing to boast about. Overall, I think I spent over 2 hours for the appointment and most of it was wasted sitting around waiting.

What was more disappointing was 1.5 week later my glasses were ready and my trial pair of contacts came in so I scheduled another appointment to have them checked out and I had an appointment for 11pm?I didn?t leave the office until 1pm?disgusting. And the sad thing is, my vision is sharper with my old glasses prescription than with the new one!

Long story short, I was very disappointed in the service and I?ve gotten better service at my other dr office and it?s a shame my new job?s insurance is not accepted there. I would not recommend this site. What a waste of my time and money!

I know some may think I'm being a bit harsh, but I wish this review was available for me to see before I went there so I could find another provider.

0
★☆☆☆☆

This is the worst place for an eye exam!

I was a new patient to the practice and scheduled my appointment for contacts and glasses. I waited in the tiny waiting area for 45 min before being seen by a tech then waited a few more min before being seen by the resident dr. He did everything and Dr. Wrigley came in for the last 5 min to review his work and did a quick assessment on me. And when I asked what my new vision prescription was, they asked me to call in with my old prescription?s numbers so they could compare?that didn?t sound right b/c it sounded like they were either unsure or just plain cheating! (the nerve of asking for someone else? work!) Isn?t that what I paid them to do? And what irritates me more is the fact that a resident dr did most of the work and I specifically asked if I was being seen by her when I booked the appointment and the desk clerk said "yes"...well I guess I can't fault her too much b/c she did "see" me...if you want to count the 5 min she was in the room with me. Then I was told I could pick out some frames and the selection was ok, but nothing to boast about. Overall, I think I spent over 2 hours for the appointment and most of it was wasted sitting around waiting.

What was more disappointing was 1.5 week later my glasses were ready and my trial pair of contacts came in so I scheduled another appointment to have them checked out and I had an appointment for 11pm?I didn?t leave the office until 1pm?disgusting. And the sad thing is, my vision is sharper with my old glasses prescription than with the new one!

Long story short, I was very disappointed in the service and I?ve gotten better service at my other dr office and it?s a shame my new job?s insurance is not accepted there. I would not recommend this site. What a waste of my time and money!

I know some may think I'm being a bit harsh, but I wish this review was available for me to see before I went there so I could find another provider.

Cons: long wait, poor quality of work

 

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