Keith A. Mackenzie, DO

★★★☆☆

About Keith A. Mackenzie, DO

Categories
  • Dermatologists
  • Family Practice Doctors

Health & Medical

Health & Medical
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3.0 2
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I've now seen Dr. Mackenzie six times and each and every time I was requested to show up early for my appointment in case there was paperwork that needed to be taken care of. For each appointment I've shown up 10 to 12 minutes early and other than the first appointment, there was never any paperwork that needed my attention. Having said that, I've never been taken into an exam room room without first waiting anywhere from 15 to 60 minutes after the time of my scheduled appointment. On two occassions I had to leave without seeing the Dr. The first time, appointment number 3, I waited an hour and finally left without seeing the Dr. but couldn't get the attention of the staff to reschdule so I had to call in from home. The second time I left without seeing the Dr. was the last appointment, number 6. I had waited almost 40 minutes but because of other commitments had to leave again without seeing the Dr. I stopped by the front desk to reschedule and after a few moment got the attention of one of the staff only to be told that the Dr. was busy and I just have to wait if I wanted to see him. According to her, she really didn't care if my life was impositioned or whether my time was of any value. The treatment I received was very rude and couldn't help but notice that others in the waiting room seem to understand what I was going through and gave me a look of acknowledgment and approval. I understand that there are time when something happens and it can effect the time of a scheduled appointment. But all 6 appointments is beyond the pale. And if that weren't bad enough, the treatment by the staff was less than professional.

2
★★☆☆☆

I've now seen Dr. Mackenzie six times and each and every time I was requested to show up early for my appointment in case there was paperwork that needed to be taken care of. For each appointment I've shown up 10 to 12 minutes early and other than the first appointment, there was never any paperwork that needed my attention. Having said that, I've never been taken into an exam room room without first waiting anywhere from 15 to 60 minutes after the time of my scheduled appointment. On two occassions I had to leave without seeing the Dr. The first time, appointment number 3, I waited an hour and finally left without seeing the Dr. but couldn't get the attention of the staff to reschdule so I had to call in from home. The second time I left without seeing the Dr. was the last appointment, number 6. I had waited almost 40 minutes but because of other commitments had to leave again without seeing the Dr. I stopped by the front desk to reschedule and after a few moment got the attention of one of the staff only to be told that the Dr. was busy and I just have to wait if I wanted to see him. According to her, she really didn't care if my life was impositioned or whether my time was of any value. The treatment I received was very rude and couldn't help but notice that others in the waiting room seem to understand what I was going through and gave me a look of acknowledgment and approval. I understand that there are time when something happens and it can effect the time of a scheduled appointment. But all 6 appointments is beyond the pale. And if that weren't bad enough, the treatment by the staff was less than professional.

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Mac Kenzie not a real people person but makes up for it with his expertize in his field of dermatology. His nurses are wonderful and takes time to answer any questions you may have. I felt he was extremely busy and did not have time to talk to much but more than made up for it in above and beyond on services. He leaves no stone unturned and that is exactly what I look for in a doctor. Somebody that knows what they are doing and are sure of their diagnosis.

4
★★★★☆

Mac Kenzie not a real people person but makes up for it with his expertize in his field of dermatology. His nurses are wonderful and takes time to answer any questions you may have. I felt he was extremely busy and did not have time to talk to much but more than made up for it in above and beyond on services. He leaves no stone unturned and that is exactly what I look for in a doctor. Somebody that knows what they are doing and are sure of their diagnosis.

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