Kelli A. Turner, DDS

★★★☆☆
  • 1506 Church Street Suite 110

    Nashville, TN 37203

    Map & Directions
  • 615-321-2702

About Kelli A. Turner, DDS

Categories
  • Dentists
Hours
1

Health & Medical

Health & Medical
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: I have one word to describe Dr Turner...UNPROFESSIONAL. She is rude to her staff and disrespects them in from of patients. Her scope of practice is very limited, in comparison to other Dentists that I have seen. She will try to charge you for services that she was incapable of doing properly (ie.fillings, and crowns). She has no clue on how to speak to patients in a manner other than dental terms. Then when you ask her a question, she acts like you are stupid for not knowing the answer. NEWS FLASH Dr Turner...I am not a dentist, and apparently neither are you. You are more of a dental hygienist, since all you know how to do is a cleaning! She bills patients incorrectly, then send them a higher bill via mail later. The only thing her staff will say is that the accidentally quoted you incorrectly. Then they won't even cover any of their "accidental costs". I would NEVER advise anyone to go to her. She is the worst!

1
★☆☆☆☆

: I have one word to describe Dr Turner...UNPROFESSIONAL. She is rude to her staff and disrespects them in from of patients. Her scope of practice is very limited, in comparison to other Dentists that I have seen. She will try to charge you for services that she was incapable of doing properly (ie.fillings, and crowns). She has no clue on how to speak to patients in a manner other than dental terms. Then when you ask her a question, she acts like you are stupid for not knowing the answer. NEWS FLASH Dr Turner...I am not a dentist, and apparently neither are you. You are more of a dental hygienist, since all you know how to do is a cleaning! She bills patients incorrectly, then send them a higher bill via mail later. The only thing her staff will say is that the accidentally quoted you incorrectly. Then they won't even cover any of their "accidental costs". I would NEVER advise anyone to go to her. She is the worst!

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I find it hard to believe the reviews I read. Dr Turner has provided me with excellent service, not to mention having a great bedside manner. Are we talking about the same dentist? I am facing a possible root canal and she immediately said she would have to send me to another doctor that specializes in root canals. I have been happy with my experiences hands down!

5
★★★★★

I find it hard to believe the reviews I read. Dr Turner has provided me with excellent service, not to mention having a great bedside manner. Are we talking about the same dentist? I am facing a possible root canal and she immediately said she would have to send me to another doctor that specializes in root canals. I have been happy with my experiences hands down!

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.

Unlike the rude person before allegedly claimed..... Dr. Turner does not do root canals and she referred me to a great Endodontist and followed up with restoring the tooth with a crown.

5
★★★★★

Unlike the rude person before allegedly claimed..... Dr. Turner does not do root canals and she referred me to a great Endodontist and followed up with restoring the tooth with a crown.

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There is not enough room here to give all the details of my ongoing experience with Dr. Turner and her office staff. It began 15 years ago when I was a college student (with no insurance) and had a toothache. From there she pulled two molars that I am certain didn't need to be pulled (just listened to her at the time). I paid her nearly $2000 out of pocket for a root canal which took weeks to finish because it kept getting seriously infected (to the point my eye was swollen shut and I landed in the ER because she was on vacation and was "sorry" but she can't help me). This scenerio went on several times, and every time she was "on vacation". I've had nothing but trouble out of that tooth ever since. Most recently, the crown crumbled apart and when I went to have it fixed I learned that it was not the proper size crown, and not even a permanent crown. Nice. They were shocked it had lasted as long as it has. Upon further inspection there were old fillings still in the tooth (not sanded down and built up as it should have been) and was falling apart. This cost me another $700 and years of constant pain and what has finally brought me to tell my story. I should have done this years ago!

When I was a patient of Dr. Turner's I dreaded going to her office but felt I had no choice. She and her staff were so very rude and seemed to be always passive agressive with some pretty intense intimidation behaviors. It seemed as if anyone who entered their office was fair game for attack. I never understood this and never will. Examples:
1-One morning as I waited (face swollen/severe root canal infection) the receptionist discusses with Dr. Turner very loudly that she doesn't know "who she thinks she is! why is she so special?" as they both stare at me since I was the only one there.
2-Another time I came in with same root canal infection only to find that they weren't even open that day. It was just me and Dr. Turner in some far back room I'd never been in before. She made it seem that she did this just for me since I'd had so much (unnecessary) trouble with this root canal but rather than work on my tooth she stood over me swinging her arms in my face, talking very emotionally about how tough she is and she doesn't take anything from anyone and as an example talked about how she was pulled over by a metro cop just because she was "a black woman in a lexus" and finally wound it down to feeling her own breasts talking about how sore they'd been so she must be pregnant.
3-When I finally had enough of it all I changed to another dentist but needed my file/xrays, etc from Dr. Turner. When I came in to pick it up she called me to the back, holding the file away from me and asking me, in what can only be describle as a hostile tone, "Why are you leaving? Why did you go to another dentist? What did I do wrong?"
I'd had it and just rolled my eyes and told her to give me my file. She threw it at me and stomped away. It did not have all the information in it nor my xrays but I never wanted to go back.

This is just gist of what I went through with this dentist. RUN FAR AWAY FROM HER!

1
★☆☆☆☆

There is not enough room here to give all the details of my ongoing experience with Dr. Turner and her office staff. It began 15 years ago when I was a college student (with no insurance) and had a toothache. From there she pulled two molars that I am certain didn't need to be pulled (just listened to her at the time). I paid her nearly $2000 out of pocket for a root canal which took weeks to finish because it kept getting seriously infected (to the point my eye was swollen shut and I landed in the ER because she was on vacation and was "sorry" but she can't help me). This scenerio went on several times, and every time she was "on vacation". I've had nothing but trouble out of that tooth ever since. Most recently, the crown crumbled apart and when I went to have it fixed I learned that it was not the proper size crown, and not even a permanent crown. Nice. They were shocked it had lasted as long as it has. Upon further inspection there were old fillings still in the tooth (not sanded down and built up as it should have been) and was falling apart. This cost me another $700 and years of constant pain and what has finally brought me to tell my story. I should have done this years ago!

When I was a patient of Dr. Turner's I dreaded going to her office but felt I had no choice. She and her staff were so very rude and seemed to be always passive agressive with some pretty intense intimidation behaviors. It seemed as if anyone who entered their office was fair game for attack. I never understood this and never will. Examples:
1-One morning as I waited (face swollen/severe root canal infection) the receptionist discusses with Dr. Turner very loudly that she doesn't know "who she thinks she is! why is she so special?" as they both stare at me since I was the only one there.
2-Another time I came in with same root canal infection only to find that they weren't even open that day. It was just me and Dr. Turner in some far back room I'd never been in before. She made it seem that she did this just for me since I'd had so much (unnecessary) trouble with this root canal but rather than work on my tooth she stood over me swinging her arms in my face, talking very emotionally about how tough she is and she doesn't take anything from anyone and as an example talked about how she was pulled over by a metro cop just because she was "a black woman in a lexus" and finally wound it down to feeling her own breasts talking about how sore they'd been so she must be pregnant.
3-When I finally had enough of it all I changed to another dentist but needed my file/xrays, etc from Dr. Turner. When I came in to pick it up she called me to the back, holding the file away from me and asking me, in what can only be describle as a hostile tone, "Why are you leaving? Why did you go to another dentist? What did I do wrong?"
I'd had it and just rolled my eyes and told her to give me my file. She threw it at me and stomped away. It did not have all the information in it nor my xrays but I never wanted to go back.

This is just gist of what I went through with this dentist. RUN FAR AWAY FROM HER!

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0 out of 1 people found this review helpful.

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I'm very disheartened to have to write this review. I used to go to Dr. Turner's office on a very regular basis, and felt the work was done nicely. I liked Dr. Turner and returned to her even when my dental insurance expired.

I referred my then fiance, now husband over to them to have his wisdom teeth removed. The billing office assured him that his insurance was verified when he asked them during the confirmation call AND before he checked in for the procedure. Two years later, we received a collection call out of the clear blue sky for $900 dollars for the dental work. Not only did this office NOT verify the insurance as they had claimed, they didn't even send us a bill. They sent us straight to collections.

To make matters worse, they refused to work with us or own up to their mistake. They acknowledged that they screwed up, and had NOT, in fact, verified the insurance like they had told us, and still refused to help with the bill in any small way or accept some financial responsibility. We've been round and round with them and have now had to resort to telling others. Now we're stuck battling with a collection agency and our credit scores are screwed up.

We're very honest, hard working people who have built a life for ourselves with great credit histories and excellent scores, but now we have been screwed by the billing office at Kelli Turner's clinic. I wish I could give this office lower than 1 star.

Do yourself a favor and stay away as far as possible.

0
★☆☆☆☆

I'm very disheartened to have to write this review. I used to go to Dr. Turner's office on a very regular basis, and felt the work was done nicely. I liked Dr. Turner and returned to her even when my dental insurance expired.

I referred my then fiance, now husband over to them to have his wisdom teeth removed. The billing office assured him that his insurance was verified when he asked them during the confirmation call AND before he checked in for the procedure. Two years later, we received a collection call out of the clear blue sky for $900 dollars for the dental work. Not only did this office NOT verify the insurance as they had claimed, they didn't even send us a bill. They sent us straight to collections.

To make matters worse, they refused to work with us or own up to their mistake. They acknowledged that they screwed up, and had NOT, in fact, verified the insurance like they had told us, and still refused to help with the bill in any small way or accept some financial responsibility. We've been round and round with them and have now had to resort to telling others. Now we're stuck battling with a collection agency and our credit scores are screwed up.

We're very honest, hard working people who have built a life for ourselves with great credit histories and excellent scores, but now we have been screwed by the billing office at Kelli Turner's clinic. I wish I could give this office lower than 1 star.

Do yourself a favor and stay away as far as possible.

Pros: after what happened, hard to think of pros

Cons: irresponsible billing office won't take responsibility

 

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