Kim, Hyesun, Md - Hye Sun Kim Inc

★★★☆☆

About Kim, Hyesun, Md - Hye Sun Kim Inc

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Health & Medical
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Dr. Hyesun Kim's whole office is an absolute ineffective, poorly trained mess! After arriving on time for my first visit, I was told to take a seat. I said, 'don't I need to fill out any paperwork?' and the receptionist said, 'oh yeah' before unceremoniously handing me a clipboard. I wish that I would have taken that as a red flag that every single thing in that office is ineffectual and poor. Poor manner (my son kept having to ask me what the Dr's assistant asked him to do because she literally whispered.) The Dr. repeatedly asked me the same questions, such as when the last date of my son's immunizations were, even though I had handed her the paperwork that had the date typed on it. (The receptionist also asked me what my first and last name was after I had handed her back four pages of paperwork, on which my name appeared countless times.) I had to educate the Dr. on the tic disorder my son has. She seriously didn't know the first thing about tic disorders even though tics are quite common in children! The straw that broke the camel's back, however, came in the futile effort of getting my son's yearly exam and jabs done. After wrangling a discussion with the really inept Dr. and Dr's assistant, they first claimed that my insurance covered neither exam or vaccines. I said they did and they could call my insurance company to verify. Then the office manager was brought in, at which point (2 hours in and NOTHING done yet) the office manager said that the vaccines were covered but not the rest of the exam. This was blatantly untrue and I called my insurance company then and there to confirm that it is in fact covered. By that point, however, I just wanted to leave with what I could get done without further arguing (a referral and the inoculations) and NEVER come back to this Dr. again. I cannot stress enough how poor this visit was, from beginning to end. Joanna Kim, Lydia Kim, Hyelin yoo and Hyesun Kim comprise THE WORST, most ineffectual, poorly managed and inept doctors office I have ever had the misfortune of visiting. I went home and immediately called my insurance company to verify again that what I wanted was covered (it is) and to change my doctor!

1
★☆☆☆☆

Dr. Hyesun Kim's whole office is an absolute ineffective, poorly trained mess! After arriving on time for my first visit, I was told to take a seat. I said, 'don't I need to fill out any paperwork?' and the receptionist said, 'oh yeah' before unceremoniously handing me a clipboard. I wish that I would have taken that as a red flag that every single thing in that office is ineffectual and poor. Poor manner (my son kept having to ask me what the Dr's assistant asked him to do because she literally whispered.) The Dr. repeatedly asked me the same questions, such as when the last date of my son's immunizations were, even though I had handed her the paperwork that had the date typed on it. (The receptionist also asked me what my first and last name was after I had handed her back four pages of paperwork, on which my name appeared countless times.) I had to educate the Dr. on the tic disorder my son has. She seriously didn't know the first thing about tic disorders even though tics are quite common in children! The straw that broke the camel's back, however, came in the futile effort of getting my son's yearly exam and jabs done. After wrangling a discussion with the really inept Dr. and Dr's assistant, they first claimed that my insurance covered neither exam or vaccines. I said they did and they could call my insurance company to verify. Then the office manager was brought in, at which point (2 hours in and NOTHING done yet) the office manager said that the vaccines were covered but not the rest of the exam. This was blatantly untrue and I called my insurance company then and there to confirm that it is in fact covered. By that point, however, I just wanted to leave with what I could get done without further arguing (a referral and the inoculations) and NEVER come back to this Dr. again. I cannot stress enough how poor this visit was, from beginning to end. Joanna Kim, Lydia Kim, Hyelin yoo and Hyesun Kim comprise THE WORST, most ineffectual, poorly managed and inept doctors office I have ever had the misfortune of visiting. I went home and immediately called my insurance company to verify again that what I wanted was covered (it is) and to change my doctor!

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I believe what makes a great doctor's office doesn't end at the doctor her/himself. In the case of Dr. Kim's office, I would give Dr. Kim 5 stars. The waiting room is very inviting with books, puzzles, & toys. The nurses are friendly. The main reason I give this office 2 star is because of the staff. The head staffperson is very cunning in arranging visits so that patients have to come in multiple times. Each time, the head staffperson would assure that there would be no need to see Dr. Kim for the additional visits--indeed, for other offices, one does not need to see the doctor, for example, to have school paperwork filled out when one's children saw the Doctor within a reasonable period of time--only to insist at the follow-up visit that we would have to see Dr. Kim and she finds ways to charge for the unnecessary visit. On my third visit to the office, I took my child for the physical and in order to meet the right timing for kindergarten immunization requirements, she told us to come back in 3 months. I asked her if we would be charged to see the doctor because we would be back for just the immunization. She told to me that it will just be shots and we will not be charged for seeing the doctor. I confirmed it because this wasn't the first time she assured us we won't be charged for the extra trip. Lo and behold, when the time came for immunization, she rattled on for 15-20 minutes that we had to see the doctor (and pay for it). I understand the need to see the doctor after 3 months, but she shouldn't have told us we would not be charged. When I confronted her that she assured me that we would not have to see Dr. Kim, she just ignored my comment and maintained that they can't just let my child get shots. If she had told us this up front, I would've expected to see the doctor and pay accordingly. However, the fact that she lied to us multiple times is making us change doctors. My friend was also overcharged at this office. I have an impression that she is doing her best to overcharge the patients. Although I like Dr. Kim, I won't go back because the staff.

2
★★☆☆☆

I believe what makes a great doctor's office doesn't end at the doctor her/himself. In the case of Dr. Kim's office, I would give Dr. Kim 5 stars. The waiting room is very inviting with books, puzzles, & toys. The nurses are friendly. The main reason I give this office 2 star is because of the staff. The head staffperson is very cunning in arranging visits so that patients have to come in multiple times. Each time, the head staffperson would assure that there would be no need to see Dr. Kim for the additional visits--indeed, for other offices, one does not need to see the doctor, for example, to have school paperwork filled out when one's children saw the Doctor within a reasonable period of time--only to insist at the follow-up visit that we would have to see Dr. Kim and she finds ways to charge for the unnecessary visit. On my third visit to the office, I took my child for the physical and in order to meet the right timing for kindergarten immunization requirements, she told us to come back in 3 months. I asked her if we would be charged to see the doctor because we would be back for just the immunization. She told to me that it will just be shots and we will not be charged for seeing the doctor. I confirmed it because this wasn't the first time she assured us we won't be charged for the extra trip. Lo and behold, when the time came for immunization, she rattled on for 15-20 minutes that we had to see the doctor (and pay for it). I understand the need to see the doctor after 3 months, but she shouldn't have told us we would not be charged. When I confronted her that she assured me that we would not have to see Dr. Kim, she just ignored my comment and maintained that they can't just let my child get shots. If she had told us this up front, I would've expected to see the doctor and pay accordingly. However, the fact that she lied to us multiple times is making us change doctors. My friend was also overcharged at this office. I have an impression that she is doing her best to overcharge the patients. Although I like Dr. Kim, I won't go back because the staff.

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Hyesun Kim MD has a very friendly environment and is very caring. I was very satisfied with my appointment and also look forward to coming here in the future.

5
★★★★★

Hyesun Kim MD has a very friendly environment and is very caring. I was very satisfied with my appointment and also look forward to coming here in the future.

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