Kimberley A. Bourne, MD

★☆☆☆☆

About Kimberley A. Bourne, MD

Categories
  • Endocrinologists

Health & Medical

Health & Medical
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This was the worst experience. I had to call back several times to schedule an appointment - each time the person I spoke to talked down to me like I was an idiot. When I finally got an appointment, Dr. Bourne didn't even bother to stop by - I never saw her. I was told to schedule scans and then was given the wrong information - the office told me I had to schedule it, when in fact, Dr. Bourne's office was supposed to do that. Three weeks later, I received paperwork in the mail notifying me that the scans were scheduled - no one called to tell me - by this time I had other appointments scheduled. I called the office and again - I'm treated like an idiot - the woman actually argued with me. This office has the worst customer service. If you don't mind being treated like garbage, then go to Dr. Bourne. If you want good customer service, then run from Dr. Bourne and her office.

1
★☆☆☆☆

This was the worst experience. I had to call back several times to schedule an appointment - each time the person I spoke to talked down to me like I was an idiot. When I finally got an appointment, Dr. Bourne didn't even bother to stop by - I never saw her. I was told to schedule scans and then was given the wrong information - the office told me I had to schedule it, when in fact, Dr. Bourne's office was supposed to do that. Three weeks later, I received paperwork in the mail notifying me that the scans were scheduled - no one called to tell me - by this time I had other appointments scheduled. I called the office and again - I'm treated like an idiot - the woman actually argued with me. This office has the worst customer service. If you don't mind being treated like garbage, then go to Dr. Bourne. If you want good customer service, then run from Dr. Bourne and her office.

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