Kristina N. Shurtleff, MD

★★☆☆☆

About Kristina N. Shurtleff, MD

Categories
  • Family Practice Doctors

Health & Medical

Health & Medical
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With the exception of a couple of the nurses the staff is horrible! They have zero customer service skills.Also the way the company runs it's scheduling is ridiculous. Long waits, seen by arrival time instead of appointment time. Why make an appointment?! I only keep going because I love Dr. Shurtleff and I don't need to go in often.

1
★★☆☆☆

With the exception of a couple of the nurses the staff is horrible! They have zero customer service skills.Also the way the company runs it's scheduling is ridiculous. Long waits, seen by arrival time instead of appointment time. Why make an appointment?! I only keep going because I love Dr. Shurtleff and I don't need to go in often.

Pros: Dr. Shurtleff is a wonderful, caring provider.

Cons: The office staff has extremely bad customer service skills .

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1
★★★☆☆
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Great Doctors.....slow slow slow service...no call backs for days...if ever...plan on spending your day there....appointment or not....if it's lunch..tack on another 45 minutes while they all disappear..It's been 3 days trying to get my antibiotic changed to one I can take.....still they haven't called the pharmacy....I could die of respiratory failure. The doctors are good, the business and overbooking is horrendous. I'm changing doctors because of the time I spend there. It's not good business in that respect. There are other good doctors with less wait time..geezzzz

1
★★☆☆☆

Great Doctors.....slow slow slow service...no call backs for days...if ever...plan on spending your day there....appointment or not....if it's lunch..tack on another 45 minutes while they all disappear..It's been 3 days trying to get my antibiotic changed to one I can take.....still they haven't called the pharmacy....I could die of respiratory failure. The doctors are good, the business and overbooking is horrendous. I'm changing doctors because of the time I spend there. It's not good business in that respect. There are other good doctors with less wait time..geezzzz

Pros: Nice Doctor

Cons: Wait time and over booking

 

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