Lake Park Family Practice: Chen Douglas S MD

★★★☆☆
  • 6208 Creft Cir # 222

    Indian Trail, NC 28079

    Map & Directions
  • 704-882-1666

About Lake Park Family Practice: Chen Douglas S MD

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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.

was treated fairly and with respect but blown off when the diagnosis and treatment took some effort to remedy the issue

3
★★★☆☆

was treated fairly and with respect but blown off when the diagnosis and treatment took some effort to remedy the issue

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Dr. Chen is a kind, caring doctor. I don't know who hires his staff but he needs to take the time to find out what they are doing. I have never had so many problems getting phone calls returned. Their latest excuse is my phone number blocks their calls. Really I say, never did before and funny I don't recall having that feature on my phone. Dr. Chen needs to hire his own staff that is as caring as he is.

1
★★☆☆☆

Dr. Chen is a kind, caring doctor. I don't know who hires his staff but he needs to take the time to find out what they are doing. I have never had so many problems getting phone calls returned. Their latest excuse is my phone number blocks their calls. Really I say, never did before and funny I don't recall having that feature on my phone. Dr. Chen needs to hire his own staff that is as caring as he is.

Pros: Always willing to take time with his patients

Cons: Staff that is not reliable at returning phone calls

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Dr. Chen is a very good doctor. He takes as much time as you need and makes sure you don't have any questions before you leave the office. While he is great, his staff is sometimes not the best. I have had trouble getting calls back on occasion and will sometimes have to leave 3-4 (or sometimes more) messages before I finally hear from someone.

3
★★★☆☆

Dr. Chen is a very good doctor. He takes as much time as you need and makes sure you don't have any questions before you leave the office. While he is great, his staff is sometimes not the best. I have had trouble getting calls back on occasion and will sometimes have to leave 3-4 (or sometimes more) messages before I finally hear from someone.

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