Laura C. Koch, DMD

★★★☆☆

About Laura C. Koch, DMD

Categories
  • Dentists

Health & Medical

Health & Medical
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AWESOME OFFICE!! I have enjoyed the front office as well as the clinical staff. Everyone is very friendly and explains things in a way that I will best understand. I have had wonderful experiences with this office!

5
★★★★★

AWESOME OFFICE!! I have enjoyed the front office as well as the clinical staff. Everyone is very friendly and explains things in a way that I will best understand. I have had wonderful experiences with this office!

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I just moved to the area and 6 weeks ago I contacted the office to make an appt. I looked on my insurance carriers website to see what Dentists were in network. They listed this office. I called and was told that they were NOT SURE if they were in network or not. The woman said that she would call me back later, if not the next day. That was on a Wednesday. I called again 10 days later, giving them the benefit of the doubt that they did call. I spoke with the same woman who explained that she has been meaning to call, but hasn't had the time. Also she was the only one who "knew" how to call the insurance company. She then said she would call me back within the NEXT FEW DAYS. It has been 6 WEEKS now and I STLL have not received a phone call from her or anyone else in the office.
I have worked in medical/dental offices my entire adult life. I know how it works, but NEVER have I been exposed to this type of thing. I am willing to bet that the Dr has NO CLUE what her office staff is doing to a potentially new patient(s). It is very sad that this is going on and I am completely disappointed! Maybe I should just get a job there and put the obviously overwhelmed, unprofessional front office staff out of their misery!

2
★★☆☆☆

I just moved to the area and 6 weeks ago I contacted the office to make an appt. I looked on my insurance carriers website to see what Dentists were in network. They listed this office. I called and was told that they were NOT SURE if they were in network or not. The woman said that she would call me back later, if not the next day. That was on a Wednesday. I called again 10 days later, giving them the benefit of the doubt that they did call. I spoke with the same woman who explained that she has been meaning to call, but hasn't had the time. Also she was the only one who "knew" how to call the insurance company. She then said she would call me back within the NEXT FEW DAYS. It has been 6 WEEKS now and I STLL have not received a phone call from her or anyone else in the office.
I have worked in medical/dental offices my entire adult life. I know how it works, but NEVER have I been exposed to this type of thing. I am willing to bet that the Dr has NO CLUE what her office staff is doing to a potentially new patient(s). It is very sad that this is going on and I am completely disappointed! Maybe I should just get a job there and put the obviously overwhelmed, unprofessional front office staff out of their misery!

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0 out of 1 people found this review helpful.

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STAY AWAY from this dentist office. They will price gouge you and FIND something wrong even when there's not. They assigned a young, unfriendly dentist to do fillings for me and he royally messed up. I will go back to get his mess fixed, then never look back. If you value your money and time, stay far away from this dentist!

1
★☆☆☆☆

STAY AWAY from this dentist office. They will price gouge you and FIND something wrong even when there's not. They assigned a young, unfriendly dentist to do fillings for me and he royally messed up. I will go back to get his mess fixed, then never look back. If you value your money and time, stay far away from this dentist!

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0 out of 1 people found this review helpful.

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Avoid this dentist like the plague. 3 years and $18k later to fix problems this dentist caused. I would not recommend this dentist to my worst enemy. And they like to double charge you.

2
★★☆☆☆

Avoid this dentist like the plague. 3 years and $18k later to fix problems this dentist caused. I would not recommend this dentist to my worst enemy. And they like to double charge you.

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0 out of 2 people found this review helpful.

 

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