Laurence D. Sussman, DDS

★★★★★

About Laurence D. Sussman, DDS

Categories
  • Oral Surgeons

Health & Medical

Health & Medical
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Dr. Sussman was very courteous and thorough. When I went for my appointment I was told what the cost was going to be for my procedure after insurance. The administrator at the desk went over the breakdown of the cost and advised me that they would submit to my insurance and then I would be billed for the remainder that was not covered. I made the appointment for a couple months later. When I went for my appointment they asked me for $500. I explained to them that I was told that I would be billed for the remaining balance. They said they never said that and either I would have to pay the $500 or I wouldn't be able to have the procedure. I told them I didn't have the $500 since it was only a couple weeks before Christmas. I asked them if I could be billed or if I could give a partial payment and they refused knowing I had an infection. So, I walked out. When I called (months later) to find out when I could come get the procedure done, they told me that I was not allowed to be given any appointments due to the way that I "handled [myself] in the reception area". I have never seen such unsympathetic people in my life! I'm in pain, I have an infection, I am a student and it's only a couple weeks before Christmas and you can't give my any other payment options? Terrible!

4
★★★★☆

Dr. Sussman was very courteous and thorough. When I went for my appointment I was told what the cost was going to be for my procedure after insurance. The administrator at the desk went over the breakdown of the cost and advised me that they would submit to my insurance and then I would be billed for the remainder that was not covered. I made the appointment for a couple months later. When I went for my appointment they asked me for $500. I explained to them that I was told that I would be billed for the remaining balance. They said they never said that and either I would have to pay the $500 or I wouldn't be able to have the procedure. I told them I didn't have the $500 since it was only a couple weeks before Christmas. I asked them if I could be billed or if I could give a partial payment and they refused knowing I had an infection. So, I walked out. When I called (months later) to find out when I could come get the procedure done, they told me that I was not allowed to be given any appointments due to the way that I "handled [myself] in the reception area". I have never seen such unsympathetic people in my life! I'm in pain, I have an infection, I am a student and it's only a couple weeks before Christmas and you can't give my any other payment options? Terrible!

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I have been to this dentist three times now. they have calmed my fears, and do not treat fearful patients as children. they are the best dentists have ever been to.

5
★★★★★

I have been to this dentist three times now. they have calmed my fears, and do not treat fearful patients as children. they are the best dentists have ever been to.

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