LensCrafters

★★☆☆☆
  • 2063 Brea Mall Brea Mall

    Brea, CA 92821

    Map & Directions
  • 714-674-5040

About LensCrafters

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
  • Sunglasses
  • Clothing Accessories Stores
  • General Merchandise Stores
Details
  • Shop Online
  • Acuvue
  • Prescription Sunglasses
Hours
M-F 10am-9pm, Sa 10am-8pm, Su 11am-6pm
Associations
  • OneSight Foundation
Phones
  • Fax (714-674-5044)
Year Established
  • 1983
Products
  • High Definition Lenses
  • Anti-reflective Lenses
  • Polarized Lenses
  • Traditional Lenses
  • Eyeglasses
  • Sunglasses
  • Frames
Specialties
  • Prescription Eyewear
  • Digital Retina Photo - varies by location
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Oakley
  • Brooks Brothers
  • Ralph
  • Vogue
  • Ray-Ban
  • Coach
  • Burberry
  • Versace
  • Michael Kors
  • Ralph Lauren
  • Polo
  • Tiffany & Co.
  • Prada
  • Tory Burch
  • Docle & Gabbana
  • Miu Miu
  • Bulgari
  • Giorgio Armani
  • Persol
Services
  • AccuFit
  • myLook

Health & Medical

Health & Medical
More choices in Brea:
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Stephanie Lu, MD

101 The City Drive South Orange, CA

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Robert T. Lin, MD

18725 Gale Avenue Rowland Heights, CA

Stuff
    AccuFit
    Lenses
    LC Brands
    myLook
      2.0 4
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      .

      I was at the mall today and decided to stop by to see if I would be able to get an exam. I didn't really expect them to be able to see me and figured I would have to come back. I was VERY surprised when they greeted me as soon as I walked in the door and immediately asked me if I was there for an exam today. When I told them yes but didn't have an appointment they told that it wouldn't be a problem and they would get me back in a few minutes. Sure enough, minutes later I was proceeded with my eye exam. Both the associates that helped me and the doctor were some of the friendliest people I have ever encountered. They took me through the whole process and thoroughly explained everything to me in great detail. They answered all of my questions and made me feel very comfortable with the whole experience, including purchasing my glasses and helping me figure out what looked good on me and what the best lens options would be for my needs. Overall A++++. Thank you to all of the staff there. Also, they had a Facebook page which I thought was pretty cool for a glasses store.

      5
      ★★★★★

      I was at the mall today and decided to stop by to see if I would be able to get an exam. I didn't really expect them to be able to see me and figured I would have to come back. I was VERY surprised when they greeted me as soon as I walked in the door and immediately asked me if I was there for an exam today. When I told them yes but didn't have an appointment they told that it wouldn't be a problem and they would get me back in a few minutes. Sure enough, minutes later I was proceeded with my eye exam. Both the associates that helped me and the doctor were some of the friendliest people I have ever encountered. They took me through the whole process and thoroughly explained everything to me in great detail. They answered all of my questions and made me feel very comfortable with the whole experience, including purchasing my glasses and helping me figure out what looked good on me and what the best lens options would be for my needs. Overall A++++. Thank you to all of the staff there. Also, they had a Facebook page which I thought was pretty cool for a glasses store.

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      .

      The doctor was great but honestly..This store is awful. Do yourself a favor and go to the one accross the street!!!!! My wrap glasses sat there for 19 days before they told me they couldn't fabricate the lenses.... I bought them there to begin with, it was doable the first time!!! Cerritos is great. The location outside of the mall is outstanding as well. I don't know WHY I ended up there. This location would turn anyone OFF to Lenscrafters....PERIOD!!!

      1
      ★☆☆☆☆

      The doctor was great but honestly..This store is awful. Do yourself a favor and go to the one accross the street!!!!! My wrap glasses sat there for 19 days before they told me they couldn't fabricate the lenses.... I bought them there to begin with, it was doable the first time!!! Cerritos is great. The location outside of the mall is outstanding as well. I don't know WHY I ended up there. This location would turn anyone OFF to Lenscrafters....PERIOD!!!

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      Business Response:

      Dear Clara R, I wanted to take a moment to both thank you for the feedback and deeply apologize for the very unfortunate customer experience you had with us. I know it has been some time since you were last at our location and we have undergone some substantial changes to enhance and provide a much better selection, service, and product to our customers and patients. I hope that in the future you will consider giving us another opportunity to prove and live up to the reputation that many of our other LensCrafters locations have provided in the past. Thank you again for taking the time to provide us and the community with your feedback and we hope to see you again and change your mind!
      .

      Do not go here! Poor selection for glasses - the staff was really didnt know what they were doing and tried to up sell me on everything, only to then find out they couldn't make the lenses I needed with the frames I selected. Duh!

      1
      ★☆☆☆☆

      Do not go here! Poor selection for glasses - the staff was really didnt know what they were doing and tried to up sell me on everything, only to then find out they couldn't make the lenses I needed with the frames I selected. Duh!

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      Business Response:

      Dear Amanda D, Thank you for taking the time to provide us with your feedback. We know that is has been quite a long time since you originally posted this review and we wanted to assure you that since then we have made several improvements within the store to increase both the selection of glasses available to our customers and well as investing a significant amount of time in training our staff to provide the best solutions to any of your vision care needs. We hope that in the future you will once again give us the opportunity to change your mind and show you all of the improvements we have made.
      .

      Even if you need cheap glasses or are in a hurry I would avoid this Lenscrafters. My experience with other locations would have earned the company a satisfactory review. This location was incredibly slow, rude, and apparently totally unaware how long their glasses take. 2 days turned into a month.

      1
      ★☆☆☆☆

      Even if you need cheap glasses or are in a hurry I would avoid this Lenscrafters. My experience with other locations would have earned the company a satisfactory review. This location was incredibly slow, rude, and apparently totally unaware how long their glasses take. 2 days turned into a month.

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      Business Response:

      Dear Michael M, Thank you for taking the time to post this review for both us and the community. We know that it has been a considerable amount of time since you were last at our location and we would like to invite you back to experience many of the changes and improvements we have made. We apologize emphatically for the issues you experienced in the past and would be delighted to have an opportunity to live up to the expectations you have developed from visiting our other LensCrafters locations.

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