Liberatore, Lisa, Md - Lexington Ent

★★☆☆☆

About Liberatore, Lisa, Md - Lexington Ent

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  • Ear, Nose & Throat Doctors
  • Plastic Surgeons
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Health & Medical

Health & Medical
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The wait was long. This doctor did not read my chart. She did not examine a place where I complained of symptoms. She removed some ear wax. I was not there for ear problems. After the 40 minute wait, the entire visit was under five minutes. Wanted to do a hearing test $$$. Had no suggestions about what I had been sent there for by my regular doctor. Rushed. Seemingly not tuned in to what I was talking about. Sent me to a dentist. This was hardly a specialist consultation.

1
★☆☆☆☆

The wait was long. This doctor did not read my chart. She did not examine a place where I complained of symptoms. She removed some ear wax. I was not there for ear problems. After the 40 minute wait, the entire visit was under five minutes. Wanted to do a hearing test $$$. Had no suggestions about what I had been sent there for by my regular doctor. Rushed. Seemingly not tuned in to what I was talking about. Sent me to a dentist. This was hardly a specialist consultation.

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I have heard wonderful things about Dr. Liberatore but i have only seen Dr.Okun. Dr Okun, while extremley fast and decisive on diagnosis, she does'nt leave you much time to think of questions or concerns since she's so speedy. However, she diagnosed me with just one visit and was dead on CORRECT! Its now months after she treated me and I'm better than ever and very happy with my results! I would reccomend ANYONE to her, and have.

Now that being said, they really need to re-vamp their support staff. this includes reception, nurses and 'surgical coordinators'. They are by far the most unprofessional crew Ive ever encountered. they treat patients like they are doing YOU a huge favor by showing up to work. no phone mannors and you realize this when making your first appointment with them AND while in the waiting room, listening to their snobby remarks. And dont let the white lab coats fool you. they have no knowledge besides how to be rude and pushy to patients. they act like they know it all but they need to be more compassionate and understanding toward patients. it would be nice if they got off their invisible platforms because there's really no need for it.

would have been 5 STARS if the staff was better, but they make quite a lasting impression on you, as you can see.

1
★★★☆☆

I have heard wonderful things about Dr. Liberatore but i have only seen Dr.Okun. Dr Okun, while extremley fast and decisive on diagnosis, she does'nt leave you much time to think of questions or concerns since she's so speedy. However, she diagnosed me with just one visit and was dead on CORRECT! Its now months after she treated me and I'm better than ever and very happy with my results! I would reccomend ANYONE to her, and have.

Now that being said, they really need to re-vamp their support staff. this includes reception, nurses and 'surgical coordinators'. They are by far the most unprofessional crew Ive ever encountered. they treat patients like they are doing YOU a huge favor by showing up to work. no phone mannors and you realize this when making your first appointment with them AND while in the waiting room, listening to their snobby remarks. And dont let the white lab coats fool you. they have no knowledge besides how to be rude and pushy to patients. they act like they know it all but they need to be more compassionate and understanding toward patients. it would be nice if they got off their invisible platforms because there's really no need for it.

would have been 5 STARS if the staff was better, but they make quite a lasting impression on you, as you can see.

Pros: Dr. Okun is amayzing

Cons: staff is unprofessional,no knowledge, no respect for patient

 

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