Logan Ronald W Dds

★★★★☆
  • 4622 Country Club Rd Ste 240

    Winston Salem, NC 27104

    Map & Directions
  • 336-760-9400

Health & Medical

Health & Medical
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AVOID! Save your time and money! Seems like Im not the first to have issues with the billing at this dentists office. I have never written a review before even when service has been below par but my experience with this office has been horrendous.

In short: I was promised my insurance would cover all expenses. Even on the day I arrived before I was seen I was promised I would have ZERO out of pocket expenses. The staff kindly rechecked with my insurance to confirm this. After my cleanup and after signing a waiver that essentially states you are responsible for any and all expenses not covered by your insurance I was surprised to find I had to pay $50 out of pocket. Of course, having just been told an hour before I would have zero out of pocket expense, I asked to speak with the office manager who kindly told me I would be getting a refund check in the mail. Instead of a refund check I received a bill for an additional $50 and an explanation of coverage by my insurance. My insurance covered $300 for this basic cleanup and xrays. I had already paid $50 and now was being asked to pay an additional $50. I immediately called the office manager who was busy and could not speak to me. I called several other times that same day and the following, leaving multiple messages for a return call. The office manager never called back. It has now been three months and despite multiple calls and, voice mails, and messages left with other office staff I have yet to receive a call back. Instead I continue to receive bills in the mail with threats of additional fines if I do not pay in full by due date.

I hope that this review will help others avoid the head ache that I have gone through.

1
★☆☆☆☆

AVOID! Save your time and money! Seems like Im not the first to have issues with the billing at this dentists office. I have never written a review before even when service has been below par but my experience with this office has been horrendous.

In short: I was promised my insurance would cover all expenses. Even on the day I arrived before I was seen I was promised I would have ZERO out of pocket expenses. The staff kindly rechecked with my insurance to confirm this. After my cleanup and after signing a waiver that essentially states you are responsible for any and all expenses not covered by your insurance I was surprised to find I had to pay $50 out of pocket. Of course, having just been told an hour before I would have zero out of pocket expense, I asked to speak with the office manager who kindly told me I would be getting a refund check in the mail. Instead of a refund check I received a bill for an additional $50 and an explanation of coverage by my insurance. My insurance covered $300 for this basic cleanup and xrays. I had already paid $50 and now was being asked to pay an additional $50. I immediately called the office manager who was busy and could not speak to me. I called several other times that same day and the following, leaving multiple messages for a return call. The office manager never called back. It has now been three months and despite multiple calls and, voice mails, and messages left with other office staff I have yet to receive a call back. Instead I continue to receive bills in the mail with threats of additional fines if I do not pay in full by due date.

I hope that this review will help others avoid the head ache that I have gone through.

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AWFUL!!!! SAVE YOURSELF AND SAVE YOUR MONEY!!!! The doctor wasn't horrible (the first extraction went fine), but the lady that does his billing is TERRIBLE!!! They owed me over 300 dollars after one appointment, (never got it back) and then they charged and billed me for a procedure that they told me was fully covered by my insurance...(it would have been if we'd wait 1 month) and he never did it! When I complained to the billing/receptionist she said it wasn't their problem and I had to just pay out of pocket! UNBELIEVABLE!!! SAVE YOURSELF and go to a REAL PRACTICE!

1
★☆☆☆☆

AWFUL!!!! SAVE YOURSELF AND SAVE YOUR MONEY!!!! The doctor wasn't horrible (the first extraction went fine), but the lady that does his billing is TERRIBLE!!! They owed me over 300 dollars after one appointment, (never got it back) and then they charged and billed me for a procedure that they told me was fully covered by my insurance...(it would have been if we'd wait 1 month) and he never did it! When I complained to the billing/receptionist she said it wasn't their problem and I had to just pay out of pocket! UNBELIEVABLE!!! SAVE YOURSELF and go to a REAL PRACTICE!

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1 out of 1 people found this review helpful.

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They definitely didn't have enough staff members on hand, and I even had to hold an instrument while he was getting something out of my cavity that HE PUT THERE. I was treated terribly when it came to the billing process. The receptionist

3
★★★★★

They definitely didn't have enough staff members on hand, and I even had to hold an instrument while he was getting something out of my cavity that HE PUT THERE. I was treated terribly when it came to the billing process. The receptionist

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I have been seeing Dr. Logan for 5 years. I love this place. They have tvs on the ceiling so that you can watch tv too. Dr. Logan always has time to answer all questions all of my questions.

5
★★★★★

I have been seeing Dr. Logan for 5 years. I love this place. They have tvs on the ceiling so that you can watch tv too. Dr. Logan always has time to answer all questions all of my questions.

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0 out of 1 people found this review helpful.

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They make you feel like family every time you go in there! I am terrified of the dentist, and I start shaking every time I enter a dentist office. They put blankets on me, and they babied me, which I needed! I had to move away, and they always ask my mom about me! They are wonderful, and I have been scared to go to a new dentist in my hometown!

5
★★★★★

They make you feel like family every time you go in there! I am terrified of the dentist, and I start shaking every time I enter a dentist office. They put blankets on me, and they babied me, which I needed! I had to move away, and they always ask my mom about me! They are wonderful, and I have been scared to go to a new dentist in my hometown!

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0 out of 1 people found this review helpful.

 

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