Lohani G P Md

★★☆☆☆

About Lohani G P Md

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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2.0 2
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This doctor, though friendly, needs to hire some new office people if he wants to stay in business. Both my wife and I have seen him on several occasions and she refuses to go back because of the professionalism of the office staff. The doctor himself isn't too bad, so I keep going, but the staff has made multiple mistakes in med refills, insurance matters, and their customer service isn't the best either.

2
★★☆☆☆

This doctor, though friendly, needs to hire some new office people if he wants to stay in business. Both my wife and I have seen him on several occasions and she refuses to go back because of the professionalism of the office staff. The doctor himself isn't too bad, so I keep going, but the staff has made multiple mistakes in med refills, insurance matters, and their customer service isn't the best either.

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Both my husband and I have seen this physician on sevaral occasions. Each time, we have had issues with the office staff, with the most recent being not being notified they no longer took my insurance plan, and that I would have to pay full price that day. Though the doctor assured me they hadn't dropped any insurance plans and it must be a problem on my end, research showed they hadn't filled out the proper paperwork when they moved offices in order to retain my insurance company as a client.
Other examples are being told it would take a week to get in for treatment for a bladder infection, and that we would have to change the primary care physican's name on my husband's insurance card to Dr. Lohoni in order to be seen that day - this one required an explanation from me as to how copays and in-network requirements actually work before allowing my husband to be seen; also being told I must see the doctor for a UTI so he could give me a prescription (with no refills) because I hadn't been in in several months - once seen and having the same problem 2 mos later, I was refused a call in scrip and told I must see him again - though they knew they no longer take my insurance, and though they have 16 years of records from the physican who previously owned the office AND the current physican of writing the exact same scrip with no office visit necessary.
We will be taking our business elsewhere.

PROS: doctor can be friendly at times
CONS: Office staff needs professional training

2
★★☆☆☆

Both my husband and I have seen this physician on sevaral occasions. Each time, we have had issues with the office staff, with the most recent being not being notified they no longer took my insurance plan, and that I would have to pay full price that day. Though the doctor assured me they hadn't dropped any insurance plans and it must be a problem on my end, research showed they hadn't filled out the proper paperwork when they moved offices in order to retain my insurance company as a client.
Other examples are being told it would take a week to get in for treatment for a bladder infection, and that we would have to change the primary care physican's name on my husband's insurance card to Dr. Lohoni in order to be seen that day - this one required an explanation from me as to how copays and in-network requirements actually work before allowing my husband to be seen; also being told I must see the doctor for a UTI so he could give me a prescription (with no refills) because I hadn't been in in several months - once seen and having the same problem 2 mos later, I was refused a call in scrip and told I must see him again - though they knew they no longer take my insurance, and though they have 16 years of records from the physican who previously owned the office AND the current physican of writing the exact same scrip with no office visit necessary.
We will be taking our business elsewhere.

PROS: doctor can be friendly at times
CONS: Office staff needs professional training

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