Lou Lyons, PA

★★☆☆☆
  • 11550 Sheridan Boulevard

    Broomfield, CO 80020

    Map & Directions
  • 303-469-6000

About Lou Lyons, PA

Categories
  • Physicians Assistants

Health & Medical

Health & Medical
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I have been seeing one of the docs in this practice for 18 years, that probably says enough. Though getting an appt with him can be difficult at times once there I am never rushed. He is truely interested in his patients. I even saw him for my pregnancy after having trouble w/ ob/gyn.

I have seen other docs here as well don't like any as well as Yeash other than maybe Combs.

4
★★★★☆

I have been seeing one of the docs in this practice for 18 years, that probably says enough. Though getting an appt with him can be difficult at times once there I am never rushed. He is truely interested in his patients. I even saw him for my pregnancy after having trouble w/ ob/gyn.

I have seen other docs here as well don't like any as well as Yeash other than maybe Combs.

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If I could give this office 0 stars, I would, but 1 is the lowest you can give. The schedulers in this office messed up my appointment, therefore, it was coded incorrectly, the doctor performed an "office visit" versus a "routine exam", and my insurance wouldn't cover the visit!! Fully the error on New West, but they would not refund my money. Also, I have been to this office 3 times for 3 different issues. The wait was an hour each time, and the doctors (had 3 different ones) talked with me for 5 minutes and then prescribed me a pill! Needless to say, the doctors simply prescribed a pill to mask my symptoms... they did not help me AT ALL. This is an AWFUL practice! I will never go there again, and I advise anyone to AVOID New West!

0
★☆☆☆☆

If I could give this office 0 stars, I would, but 1 is the lowest you can give. The schedulers in this office messed up my appointment, therefore, it was coded incorrectly, the doctor performed an "office visit" versus a "routine exam", and my insurance wouldn't cover the visit!! Fully the error on New West, but they would not refund my money. Also, I have been to this office 3 times for 3 different issues. The wait was an hour each time, and the doctors (had 3 different ones) talked with me for 5 minutes and then prescribed me a pill! Needless to say, the doctors simply prescribed a pill to mask my symptoms... they did not help me AT ALL. This is an AWFUL practice! I will never go there again, and I advise anyone to AVOID New West!

Pros: NOTHING

Cons: EVERYTHING (See review)

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Dr. Richardson is very kind, so are a couple of her colleagues, but before you ever reach them you have to rush a line of unhappy, bitter fullbacks, or as they call themselves, the office staff.
-Expect to have to make multiple calls to make ONE appointment.
-Don't expect anyone in the front office or call center to be helpful or friendly.
They have turned me off so much I am writing my first (EVER) negative review. How this problem has not been identified or dealt with internally is highly disturbing and leaves me to question the doctors' judgment at all. But no matter what, don't let location convenience play a part in your decision here. You will regret it like I have been for the last three years. Yes, I'm a very patient person, but I have to draw the line when a situation just never improves in any way.

0
★☆☆☆☆

Dr. Richardson is very kind, so are a couple of her colleagues, but before you ever reach them you have to rush a line of unhappy, bitter fullbacks, or as they call themselves, the office staff.
-Expect to have to make multiple calls to make ONE appointment.
-Don't expect anyone in the front office or call center to be helpful or friendly.
They have turned me off so much I am writing my first (EVER) negative review. How this problem has not been identified or dealt with internally is highly disturbing and leaves me to question the doctors' judgment at all. But no matter what, don't let location convenience play a part in your decision here. You will regret it like I have been for the last three years. Yes, I'm a very patient person, but I have to draw the line when a situation just never improves in any way.

Pros: Doctors are friendly and mostly quite caring

Cons: Office staff and call center are appalling

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After three years of visiting this practice, I've given up and will find a new doctor. Dr Coomes is a great doctor - caring, attentive, reasonable. Her colleagues, however, are not - poor communicators, advise unnecessary treatments to increase revenue, misinformation regarding costs, etc. Also, every single interaction with the practice over 3 years has been fraught with frustration due to the absolutely miserable office management.

0
★☆☆☆☆

After three years of visiting this practice, I've given up and will find a new doctor. Dr Coomes is a great doctor - caring, attentive, reasonable. Her colleagues, however, are not - poor communicators, advise unnecessary treatments to increase revenue, misinformation regarding costs, etc. Also, every single interaction with the practice over 3 years has been fraught with frustration due to the absolutely miserable office management.

Pros: Dr Coomes is GREAT

Cons: Some of her colleagues are not; management is terrible

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PROS: A couple of decent docs (although in some cases I'd rather see their PA), open part of Saturday.

CONS: You definitely don't feel like your treatment is priority one. You will experience long wait times, long hold times when calling in, inept reception staff.

If you want an idea of how you will be treated, just call them for a sample.

2
★★☆☆☆

PROS: A couple of decent docs (although in some cases I'd rather see their PA), open part of Saturday.

CONS: You definitely don't feel like your treatment is priority one. You will experience long wait times, long hold times when calling in, inept reception staff.

If you want an idea of how you will be treated, just call them for a sample.

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New West is a business. Office visits rank above patient care.

I made the mistake of not making a follow up appointment.
Dr Glasscock now has achieved the unique distinction of being a doctor that has failed to authorize a routine A1C test for a patient that he diagnosed as a Diabetic.

New West maximizes office visits via procedures.
Patients are only allowed to ask questions about the specific condition of the appointment. Anything else requires another appointment.
Routine tests require a visit to schedule the test plus another to discuss results.

A warning: Do not complain.
I have now been blacklisted.

2
★★☆☆☆

New West is a business. Office visits rank above patient care.

I made the mistake of not making a follow up appointment.
Dr Glasscock now has achieved the unique distinction of being a doctor that has failed to authorize a routine A1C test for a patient that he diagnosed as a Diabetic.

New West maximizes office visits via procedures.
Patients are only allowed to ask questions about the specific condition of the appointment. Anything else requires another appointment.
Routine tests require a visit to schedule the test plus another to discuss results.

A warning: Do not complain.
I have now been blacklisted.

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We have been going to New West Physicians for about five years. We have been very pleased with the facility and staff. Over the years they have become very busy and that has affected our ability to get in for routine appts in a timely manner. However, when there is an urgent situation they are always certain to find us a slot quickly. There is a large waiting area. The parking lot is kind of small and they are located upstairs which can be trying when not feeling well. I would definitely recommend this office for anyone looking for a medical office that is family friendly and efficient.

PROS: Family Friendly, Sufficient Urgent Care Appointments, Very Competant Staff
CONS: Small Parking Lot, Office is Up Stairs, Very Busy

4
★★★★☆

We have been going to New West Physicians for about five years. We have been very pleased with the facility and staff. Over the years they have become very busy and that has affected our ability to get in for routine appts in a timely manner. However, when there is an urgent situation they are always certain to find us a slot quickly. There is a large waiting area. The parking lot is kind of small and they are located upstairs which can be trying when not feeling well. I would definitely recommend this office for anyone looking for a medical office that is family friendly and efficient.

PROS: Family Friendly, Sufficient Urgent Care Appointments, Very Competant Staff
CONS: Small Parking Lot, Office is Up Stairs, Very Busy

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