Mario B. Maritato, DDS

★☆☆☆☆
  • 5008 Green Bay Road Suite 104

    Kenosha, WI 53144

    Map & Directions
  • 262-657-0504

About Mario B. Maritato, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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Maritato Dental

5008 Green Bay Rd Ste 104 Kenosha, WI

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The staff at Maritato Dental are very nice and helpful. They make the office a friendly place. As a new patient, I wasn't even greeted with a hello when I met w. Dr. Maritato. He explained what needed to be repaired with regards to my teeth and walked out.

When I returned to have cavities filled, the drill hit a nerve-causing me to flinch. The dr. then began to yell at me for doing that and walked out of the room. He returned and finished filling my cavities. I have never been treated so rudely.

0
★☆☆☆☆

The staff at Maritato Dental are very nice and helpful. They make the office a friendly place. As a new patient, I wasn't even greeted with a hello when I met w. Dr. Maritato. He explained what needed to be repaired with regards to my teeth and walked out.

When I returned to have cavities filled, the drill hit a nerve-causing me to flinch. The dr. then began to yell at me for doing that and walked out of the room. He returned and finished filling my cavities. I have never been treated so rudely.

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I had a new patient consultation appointment that when scheduled, was told would take about a half hour. One hour and 45 minutes later, I was on my way in a bad mood. I did have a very pleasant encounter with the dental assistant who took my x-rays. However, I noticed that the assistant kept typing into a computer and seemed to be waiting for something. I asked her what she was doing and she told me that she was paging Dr. Maritato to tell him that I was ready to meet him. After paging him three times; he was "busy" catching up with small talk with another patient across the wall from me, the assistant told me that it would be just a few more minutes. 35 minutes after the first "page" to him, Dr. Maritato walked in to my space. No greeting, no welcoming conversation, no apology for being so late, and did not even take the time to review x-rays and notes that I had provided from my previous dentist. He looked into my mouth, told me that I should have my fillings replaced and that I have periodontal disease, and got up out of the chair as if he was finished with me. I told him that I didn't understand what he was talking about especially since I had seen my previous dentist six months prior and was not told that I had this "condition." He told the assistant to play the video on periodontal disease and walked out of the room. I thought for sure he would return to at least have somewhat of a "new patient" welcoming conversation with me, but I was told that I could go up front to set up my next appointments for the procedure Dr. Maritato recommended. I was unimpressed with Dr. Maritato's chairside manner. I thought it was unprofessional and unfriendly to barely acknowledge me, and worse to walk in 35 minutes late. I understand that there are emergencies in the healthcare industry, however, it was obvious to me that since I could hear his entire conversation with the patient next to me, that there was no emergency; just an overly-social dentist.

0
★☆☆☆☆

I had a new patient consultation appointment that when scheduled, was told would take about a half hour. One hour and 45 minutes later, I was on my way in a bad mood. I did have a very pleasant encounter with the dental assistant who took my x-rays. However, I noticed that the assistant kept typing into a computer and seemed to be waiting for something. I asked her what she was doing and she told me that she was paging Dr. Maritato to tell him that I was ready to meet him. After paging him three times; he was "busy" catching up with small talk with another patient across the wall from me, the assistant told me that it would be just a few more minutes. 35 minutes after the first "page" to him, Dr. Maritato walked in to my space. No greeting, no welcoming conversation, no apology for being so late, and did not even take the time to review x-rays and notes that I had provided from my previous dentist. He looked into my mouth, told me that I should have my fillings replaced and that I have periodontal disease, and got up out of the chair as if he was finished with me. I told him that I didn't understand what he was talking about especially since I had seen my previous dentist six months prior and was not told that I had this "condition." He told the assistant to play the video on periodontal disease and walked out of the room. I thought for sure he would return to at least have somewhat of a "new patient" welcoming conversation with me, but I was told that I could go up front to set up my next appointments for the procedure Dr. Maritato recommended. I was unimpressed with Dr. Maritato's chairside manner. I thought it was unprofessional and unfriendly to barely acknowledge me, and worse to walk in 35 minutes late. I understand that there are emergencies in the healthcare industry, however, it was obvious to me that since I could hear his entire conversation with the patient next to me, that there was no emergency; just an overly-social dentist.

Pros: Nice dental assistant

Cons: Unprofessional dentist and VERY late!!

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I have been utilizing my dental services @ Maritato Dental for over 5 years. My family (5) gets bi-annual cleaning and regular check-ups and are Pro-active with dental visits.

Problem is..Ownership! Of all the years having a pleasant relationship with Maritato Dental, I decided today to find someone else to clean my families teeth. WHY might you ask?

I went in today for a cleaning and Jody (very pleasant) did a wonderful job as usual. At the end of the cleaning the Dentist came in and explained that I had a very small cavity. His recomendation was to put a partial crown on the tooth that had a older filling. I explained to him that I would very much like to keep the tooth and avoid a crown. (THIS IS WHERE IT GETS WIERD)

The Dentist.(owner)..Got up out of his chair, threw his hands up and says "do what you want to do" and walks out. Im laying in the chair and rotate to see him walking out the door. I call to him...can we talk about my options..

I was left simmering for 10 more minutes on the chair and ask politely to speak to the Dentist. They bring me to the office, and I sit for another 10 minutes and was finally told by the receptionist that the Dentist was busy with other clients and has nothing else to say.END OF DISCUSSION.

I explained to her that I would very much like to resolve this and would be excusing myself at the respect of the others who had appointments but would like a call from the Dentist. She agreed and later that afternoon she called me back to inform me that the Dentist WAS STILL NOT GOING TO TALK.

Of all the years working with Customer orientated businesses, I've never seen an owner refuse to talk to a customer because I had a difference of opinion. One would think that would be a good segway to discuss in further detail, why it would (or would not) be necessary to keep my tooth?? Because of his decison not to discuss this conflict, I'm resolved to look for another perfect dentist. (My family was not important 2 him)

0
★☆☆☆☆

I have been utilizing my dental services @ Maritato Dental for over 5 years. My family (5) gets bi-annual cleaning and regular check-ups and are Pro-active with dental visits.

Problem is..Ownership! Of all the years having a pleasant relationship with Maritato Dental, I decided today to find someone else to clean my families teeth. WHY might you ask?

I went in today for a cleaning and Jody (very pleasant) did a wonderful job as usual. At the end of the cleaning the Dentist came in and explained that I had a very small cavity. His recomendation was to put a partial crown on the tooth that had a older filling. I explained to him that I would very much like to keep the tooth and avoid a crown. (THIS IS WHERE IT GETS WIERD)

The Dentist.(owner)..Got up out of his chair, threw his hands up and says "do what you want to do" and walks out. Im laying in the chair and rotate to see him walking out the door. I call to him...can we talk about my options..

I was left simmering for 10 more minutes on the chair and ask politely to speak to the Dentist. They bring me to the office, and I sit for another 10 minutes and was finally told by the receptionist that the Dentist was busy with other clients and has nothing else to say.END OF DISCUSSION.

I explained to her that I would very much like to resolve this and would be excusing myself at the respect of the others who had appointments but would like a call from the Dentist. She agreed and later that afternoon she called me back to inform me that the Dentist WAS STILL NOT GOING TO TALK.

Of all the years working with Customer orientated businesses, I've never seen an owner refuse to talk to a customer because I had a difference of opinion. One would think that would be a good segway to discuss in further detail, why it would (or would not) be necessary to keep my tooth?? Because of his decison not to discuss this conflict, I'm resolved to look for another perfect dentist. (My family was not important 2 him)

Pros: 21st Century Dentistry....STATE OF THE ART

Cons: HORRIBLE BED SIDE MANNERS (by Dentist)

 

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