Mark E. Clement, OD

★★★★☆

About Mark E. Clement, OD

Categories
  • Optometrists

Health & Medical

Health & Medical
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3.5 4
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eye and ear is a great place to go... i would recommend them to anyone...they have a very friendly staff!!!

2
★★★★★

eye and ear is a great place to go... i would recommend them to anyone...they have a very friendly staff!!!

.

I've been a customer for many years. Eye & Ear is located on Liberty Avenue in downtown Pittsburgh and is very convenient for those who work downtown. Their prices on contact lens and glasses are affordable and you can usually get an appointment within a short time period.

4
★★★★☆

I've been a customer for many years. Eye & Ear is located on Liberty Avenue in downtown Pittsburgh and is very convenient for those who work downtown. Their prices on contact lens and glasses are affordable and you can usually get an appointment within a short time period.

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.

I don't know what happened to this company. Ten years ago they gave great service at a fair price, now I just can't recommend them in good conscience. Bad service, extremely pricey. Staff doesn't seem to know that they are doing. I think they need to rethink why they're in business, show courtesy and train their staff in customer service. They charged me for my contact lens up front. I didn't recieve them for over a month. They said they would send them to me. They didn't! The recipt they gave me didn't reflect the real amount that I paid, and the list goes on.......I finally went and picked up my lens today. No professionalism....NONE
Stay Away!

0
★☆☆☆☆

I don't know what happened to this company. Ten years ago they gave great service at a fair price, now I just can't recommend them in good conscience. Bad service, extremely pricey. Staff doesn't seem to know that they are doing. I think they need to rethink why they're in business, show courtesy and train their staff in customer service. They charged me for my contact lens up front. I didn't recieve them for over a month. They said they would send them to me. They didn't! The recipt they gave me didn't reflect the real amount that I paid, and the list goes on.......I finally went and picked up my lens today. No professionalism....NONE
Stay Away!

Pros: None

Cons: Too numerous

.

I had a great experience each time I went into the office. Everytime I telephoned I had the worst service. They are rushing you off the phone and will not answer any questions. I have been in there and it is not soo.... busy that they do not have the time to be curtious and listen for a minute. They really should reevaluate who they allow to answer the telephone.

2
★★★★☆

I had a great experience each time I went into the office. Everytime I telephoned I had the worst service. They are rushing you off the phone and will not answer any questions. I have been in there and it is not soo.... busy that they do not have the time to be curtious and listen for a minute. They really should reevaluate who they allow to answer the telephone.

Pros: Extremely helpful in person.

Cons: Rude over the telephone.

 

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