Mark S. Haendel, MD

★★★★☆

About Mark S. Haendel, MD

Categories
  • Pediatricians

Health & Medical

Health & Medical
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I have had Kaiser for many, many years, and it is certainly the best of the HMOs. I have gone in in an emergency/urgent care basis several times over the years and can't say anything negative at all. Actually the care I have received was fantastic .

A couple of weeks ago my two dogs got into a fight, and because my 3 year old (the troublemaker) has cancer I felt I better break up the fight. That didn't work well. I ended up with bites all over my hands/wrists. One bite on my finger was pretty severe. The emergency room made me wait less than 5 minutes and they were "working on me" for over 2 hours. Everyone was caring, thoughtful, customer service was fantastic, the doctors very conscientious.

This is typical of what I have experienced in emergency cases. Excellent care.

Some things they need to work on; speeding up the pharmacy process; alleviate the wait time; the process on the phones for getting through to the right people. Some people complain about parking. Well finding a place can take a few minutes, but the costs are quite nominal-a dollar or 2 average.

I work at Cedars and the fees there can be $12.00 for doctors who don't validate. For those who do validate the patient will still pay $2.00, so other than small private practitioners who have their own little lots, I think Kaiser is reasonable in their parking costs.

My suggestion is get a primary care physician who you really like, trust, who is very good, get regular physicals/tests as needed, and you should be fine.

Other HMOS put people through he--to get things approved. I am a medical secretary so I know.

I'm grateful to have Kaiser offered through my work.

PROS: Excellent emergency/urgent care
CONS: Pharmacy wait; finding parking spaces

4
★★★★☆

I have had Kaiser for many, many years, and it is certainly the best of the HMOs. I have gone in in an emergency/urgent care basis several times over the years and can't say anything negative at all. Actually the care I have received was fantastic .

A couple of weeks ago my two dogs got into a fight, and because my 3 year old (the troublemaker) has cancer I felt I better break up the fight. That didn't work well. I ended up with bites all over my hands/wrists. One bite on my finger was pretty severe. The emergency room made me wait less than 5 minutes and they were "working on me" for over 2 hours. Everyone was caring, thoughtful, customer service was fantastic, the doctors very conscientious.

This is typical of what I have experienced in emergency cases. Excellent care.

Some things they need to work on; speeding up the pharmacy process; alleviate the wait time; the process on the phones for getting through to the right people. Some people complain about parking. Well finding a place can take a few minutes, but the costs are quite nominal-a dollar or 2 average.

I work at Cedars and the fees there can be $12.00 for doctors who don't validate. For those who do validate the patient will still pay $2.00, so other than small private practitioners who have their own little lots, I think Kaiser is reasonable in their parking costs.

My suggestion is get a primary care physician who you really like, trust, who is very good, get regular physicals/tests as needed, and you should be fine.

Other HMOS put people through he--to get things approved. I am a medical secretary so I know.

I'm grateful to have Kaiser offered through my work.

PROS: Excellent emergency/urgent care
CONS: Pharmacy wait; finding parking spaces

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Aside from the irritating automated system one is subjected to when they call, the parking is terrible, all day every day. There is a 24 hour pharmacy on the campus, but it is a mad house to say the least. For the prices (insurance premiums) there needs to be an entire overhaul in the areas of customer service and notifications. Refills take forever to get authorized (they ar automated as well), and you have to complain constantly if you need a brand name medication versus the generic alternative. They are notorious for rescheduling appointments without notifying its members. When you are lucky enough to get one of the better physicians that work out of the facility, you don't have to do much, but if you don't, or don't know who to complain to, more than likely you will be one of the many that fall between the cracks.

3
★★★☆☆

Aside from the irritating automated system one is subjected to when they call, the parking is terrible, all day every day. There is a 24 hour pharmacy on the campus, but it is a mad house to say the least. For the prices (insurance premiums) there needs to be an entire overhaul in the areas of customer service and notifications. Refills take forever to get authorized (they ar automated as well), and you have to complain constantly if you need a brand name medication versus the generic alternative. They are notorious for rescheduling appointments without notifying its members. When you are lucky enough to get one of the better physicians that work out of the facility, you don't have to do much, but if you don't, or don't know who to complain to, more than likely you will be one of the many that fall between the cracks.

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