Marrero Dental Clinic PC: Marrero Salvador DDS

★★★☆☆
  • 2201 South W S Young Drive Ste 115a

    Killeen, TX 76543

    Map & Directions
  • 254-554-3250

About Marrero Dental Clinic PC: Marrero Salvador DDS

Categories

Health & Medical

Health & Medical
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My mom came into the office by accident. She actually had an appt across the street at another dentist office, a specialist. She came in with the referral form for the specialist (with name and phone number) and told them her daughter made her the appt. The front desk told her they were expecting her and saw her for 5 minutes to tell her she needed to see a specialist and they couldn't do anything for her, then charged her $60. Noone put 2 and 2 together and didn't think to call me (the person who made the appt) or that she may be in the wrong office (they even told her she didn't have an appt).

When I called (from out of the area) to explain what had happened, all i got was "we already saw her so there's nothing we can do" and "if she doesn't speak english that much, she shouldn't be here alone"

NO, if she doesn't speak english enough for you to understand her, YOU should NOT see, or take her in as a patient...instead, sure, lets see her for 5 minutes, tell her there's nothing they can do and charge her. $60 is a lot of money for my 62 year old mom who has a housekeeping job. No empathy whatsoever..instead an "it's her problem" attitude..

sorry to rant, but there were just so many other options and ways for this to have been worked out in the end

oh..and the dentst told her his hands were too fat to fit into her mouth....really???!!!!!?? ugh

1
★☆☆☆☆

My mom came into the office by accident. She actually had an appt across the street at another dentist office, a specialist. She came in with the referral form for the specialist (with name and phone number) and told them her daughter made her the appt. The front desk told her they were expecting her and saw her for 5 minutes to tell her she needed to see a specialist and they couldn't do anything for her, then charged her $60. Noone put 2 and 2 together and didn't think to call me (the person who made the appt) or that she may be in the wrong office (they even told her she didn't have an appt).

When I called (from out of the area) to explain what had happened, all i got was "we already saw her so there's nothing we can do" and "if she doesn't speak english that much, she shouldn't be here alone"

NO, if she doesn't speak english enough for you to understand her, YOU should NOT see, or take her in as a patient...instead, sure, lets see her for 5 minutes, tell her there's nothing they can do and charge her. $60 is a lot of money for my 62 year old mom who has a housekeeping job. No empathy whatsoever..instead an "it's her problem" attitude..

sorry to rant, but there were just so many other options and ways for this to have been worked out in the end

oh..and the dentst told her his hands were too fat to fit into her mouth....really???!!!!!?? ugh

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The dentist is very friendly. Was very understanding about my financial constraints versus what I needed done. I had to have a root canal done on a broken tooth and he explained exactly what was happening and what I would need done. There is no pressure to do more than you can afford in a certain amount of time. I would definitely go back to them.

4
★★★★☆

The dentist is very friendly. Was very understanding about my financial constraints versus what I needed done. I had to have a root canal done on a broken tooth and he explained exactly what was happening and what I would need done. There is no pressure to do more than you can afford in a certain amount of time. I would definitely go back to them.

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