Mayank S. Pathak, MD

★☆☆☆☆

About Mayank S. Pathak, MD

Categories
  • Neurologists

Health & Medical

Health & Medical
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Very rude front office staff that are more concerned with their non-work related converstations than helping patients. While waiting I witnessed 2 other patients treated very rudley for what I consider front office ineffientcies, not patient generated errors. One person had missing lab work - not the patients fault... and a missing medical file for another patient. The file was later located - filed for a different day. When I was finally summoned back up to the front desk, I was told that there was no referral from my primary care physician, even though they had it when I called in for an appointment the previous week. I was instructed to sit down and call my primary care doctor since he has the information. The employee must have noticed the shock or anger on my face and tried to explain this delegation of duty to me since she had four other patients paperwork backed up. I very politely informed her that I was sorry that I would not be able to help out with the obvious staffing issues they apparently are experiencing but I felt it would be better for me if I found a different doctor. I walked out of this office because I refuse to let rude people have their way with me. I feel sorry for the very sick people I saw in that office, scared and desperate that don't have the time or options that I have. I can imagine it must be a nightmare for them everytime they go to that office and the mistakes that have to be worked out from the front office errors.

I can only imagine that the doctors in this office are unaware of the front office crisis and would be horrified if they knew the extent of the front office issues and how many patients and income they are loosing. I have a pretty strong feeling though, that this front office has probably become very good at hiding this from them.

0
★☆☆☆☆

Very rude front office staff that are more concerned with their non-work related converstations than helping patients. While waiting I witnessed 2 other patients treated very rudley for what I consider front office ineffientcies, not patient generated errors. One person had missing lab work - not the patients fault... and a missing medical file for another patient. The file was later located - filed for a different day. When I was finally summoned back up to the front desk, I was told that there was no referral from my primary care physician, even though they had it when I called in for an appointment the previous week. I was instructed to sit down and call my primary care doctor since he has the information. The employee must have noticed the shock or anger on my face and tried to explain this delegation of duty to me since she had four other patients paperwork backed up. I very politely informed her that I was sorry that I would not be able to help out with the obvious staffing issues they apparently are experiencing but I felt it would be better for me if I found a different doctor. I walked out of this office because I refuse to let rude people have their way with me. I feel sorry for the very sick people I saw in that office, scared and desperate that don't have the time or options that I have. I can imagine it must be a nightmare for them everytime they go to that office and the mistakes that have to be worked out from the front office errors.

I can only imagine that the doctors in this office are unaware of the front office crisis and would be horrified if they knew the extent of the front office issues and how many patients and income they are loosing. I have a pretty strong feeling though, that this front office has probably become very good at hiding this from them.

Pros: Good selection of magazines. The chairs are nicely padded and very comfortable.

Cons: Very rude and poorly organized front office staff.

Mayank S. Pathak, MD Office Locations:

714-378-5062

9940 Talbert Avenue

Fountain Valley, CA, CA 92708

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714-541-6800

1140 West La Veta Avenue

Orange, CA, CA 92868

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