Mc Crum James Od - Marysville Optometry Clinic

★★★★★

About Mc Crum James Od - Marysville Optometry Clinic

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I went in for an eye exam as a new patient and I couldn't have been happier with Dr. McCrum and his staff. I called asking for the earliest available appointment and they had an opening for the afternoon (apparently a lot of families go there, and you never know what will happen with kids, and one parent just had canceled an appointment earlier that morning). His front desk staff was very knowledgeable (I felt bad asking them technical questions about eye health and contact lens maintenance, but they had good answers and knew a lot -- note: if you wear contacts, it's a good idea to wear them to your exam so the doctor can evaluate their fit, but then you do need to remove them for the exam). The doctor was great also. He didn't make me get my eyes dilated (the pictures of my eye were clear enough for him to evaluate my eye health; I was so happy). Also, he didn't make me come back for a second exam to get my contact lens prescription updated. After four years, my prescription hadn't changed (my eyes seem to have settled finally), so Dr. McCrum just renewed my glasses & contacts prescriptions and I was out the door with a full exam and 2 prescriptions in under 40 minutes (including some time looking at frames and talking to the front desk staff, and filling out the 1-page new patient sheet). No charge! (all covered by insurance, since I didn't have to come back for a separate contact lens exam).

5
★★★★★

I went in for an eye exam as a new patient and I couldn't have been happier with Dr. McCrum and his staff. I called asking for the earliest available appointment and they had an opening for the afternoon (apparently a lot of families go there, and you never know what will happen with kids, and one parent just had canceled an appointment earlier that morning). His front desk staff was very knowledgeable (I felt bad asking them technical questions about eye health and contact lens maintenance, but they had good answers and knew a lot -- note: if you wear contacts, it's a good idea to wear them to your exam so the doctor can evaluate their fit, but then you do need to remove them for the exam). The doctor was great also. He didn't make me get my eyes dilated (the pictures of my eye were clear enough for him to evaluate my eye health; I was so happy). Also, he didn't make me come back for a second exam to get my contact lens prescription updated. After four years, my prescription hadn't changed (my eyes seem to have settled finally), so Dr. McCrum just renewed my glasses & contacts prescriptions and I was out the door with a full exam and 2 prescriptions in under 40 minutes (including some time looking at frames and talking to the front desk staff, and filling out the 1-page new patient sheet). No charge! (all covered by insurance, since I didn't have to come back for a separate contact lens exam).

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Terrible Customer Service
I had stayed with the Eye Doctors Ltd for a few years only because I liked the comprehensive exam they offered. The customer service is ....I don't know what word to use ...Let say I rate it with negative numbers of stars. Oh boy, if you go there don't ask for prescription! Every time they made me to come other day for it. The comments when I received the prescription were offensive, making me feel cheap. Once the Optomap I had done was bad quality and the doctor ask for new one. The assistant refuse to do it! She said will do it another time.

Sorry Dr Mc Crum, you need to train better your staff.

4
★★★★☆

Terrible Customer Service
I had stayed with the Eye Doctors Ltd for a few years only because I liked the comprehensive exam they offered. The customer service is ....I don't know what word to use ...Let say I rate it with negative numbers of stars. Oh boy, if you go there don't ask for prescription! Every time they made me to come other day for it. The comments when I received the prescription were offensive, making me feel cheap. Once the Optomap I had done was bad quality and the doctor ask for new one. The assistant refuse to do it! She said will do it another time.

Sorry Dr Mc Crum, you need to train better your staff.

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I had an appointment at this Eye Doctor office this morning and I loved the doctor and his staff! They were very nice! I didn't have to wait past my appointment time which is very hard to find an office like that! They showed me the results of my exams right there on the spot, told me everything they were doing and made it very easy to order my glasses afterwards! Ive had exams and glasses filled at another eye place and they werent as near as nice and there's takes 6 weeks! This office said my glasses will be back in 2-3weeks! I would have liked to have them tinted there since I use them for driving primarily, but the have one more office in Marysville that does tinting and said I could take them there and ahve them done on the spot for 25$ or they could send them before I pick them up it would just take an extra day. But I am going to take them in because they can match the exact shade as the sunglasses I wear daily and love! So he needs to see the sunglasses to match thats great customer service and no extra cost to match them! Only the 25$ Great pratice they have!

5
★★★★★

I had an appointment at this Eye Doctor office this morning and I loved the doctor and his staff! They were very nice! I didn't have to wait past my appointment time which is very hard to find an office like that! They showed me the results of my exams right there on the spot, told me everything they were doing and made it very easy to order my glasses afterwards! Ive had exams and glasses filled at another eye place and they werent as near as nice and there's takes 6 weeks! This office said my glasses will be back in 2-3weeks! I would have liked to have them tinted there since I use them for driving primarily, but the have one more office in Marysville that does tinting and said I could take them there and ahve them done on the spot for 25$ or they could send them before I pick them up it would just take an extra day. But I am going to take them in because they can match the exact shade as the sunglasses I wear daily and love! So he needs to see the sunglasses to match thats great customer service and no extra cost to match them! Only the 25$ Great pratice they have!

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