Methodist McKinney Hospital

★★★☆☆
  • 8000 W. Eldorado Parkway

    Mc Kinney, TX 75070

    Map & Directions
  • 972-569-4500

About Methodist McKinney Hospital

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  • Hospitals

Health & Medical

Health & Medical
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3.0 1
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My son needed an ultrasound in April. Our doctor's office recommended we head over to the new hospital which had only opened a few months ago. They were supposed to be efficient and shouldn't be too crowded. If they keep up business the way they've started, I doubt anyone will ever have to worry about a crowd.

We arrived promptly and paid roughly $400 which was our portion of our deductible. Then we sat (in the completely abandoned waiting room across from reception), me and my 7 year old! And we sat, and we sat, and we listened to the receptionist at imaging talk to friends. And we sat! No word on why the delay. When we had been there for almost 50 minutes, I went up to ask if there had been an emergency, the woman looked annoyed and said we were next. I would certainly hope so - we were the only ones there for the past 30 minutes. There had only been one other lady who waited at least 30 minutes before us.

When we got back for the ultrasound, the young woman was flustered at best. She was supposed to do an ultrasound of the groin area. After her fumbling for about 10 minutes, I suggested that if she had him sit criss cross she could image the area better. Finally she listened and was able to finally image the areas needed.

To top things off, last week we received a call from Christa in the finance office at Methodist. The insurance had paid the whole amount and they owed us a refund. They didn't have the credit card on file so they wanted to know if we could call with the whole number. My husband spoke with her and she said the refund could take 3-4 days. Sure, that's about standard on credit card processing.

So a week later - there's no refund. I called and wow - apparently the whole caring thing doesn't extend to business offices. She said she wasn't necessarily going to process the refund for 2 weeks. I told her that as far as I was aware, VISA's terms say that refunds must be processed promptly. She was less than courteous at best.

I had to push to get her supervisor's name and then push more to get the supervisor's last name. Apparently, Dawn Clark, the business officer manager shares the same office as her. Christa would not give me her phone number and told me repeatedly I could only talk to her. I told her I expected the refund to be processed forthwith. She said she'd call when she finally got around to it.

No worries, I called Kevin Jones - the President after I got off the phone with Christa. I left him a message expressing my disappointment and irritation with their processes and employees. Haven't heard back yet, but I will update if I do.

UPDATE: Mr. Jones called back very promptly after I left the message. He had already spoke to the financial office. They promptly refunded my amount due immediately after he spoke to them. He was very nice, not too mention extremely professional. I was impressed that he took such prompt action in rectifying the difficulties. He did tell me that they were immediately changing the way they process their refunds for credit payments - so that would be a positive in favor of the hospital.

In between the ultrasound and the payment issue, we did go to the ER and I will say that the ER that day was very efficient. My daughter had a head wound that they took very seriously and evaluated , we were out of there in 40 minutes, CAT scan and all. So I'm willing to give them the benefit of the doubt that they are working to improve things. I guess I'm hoping that the difficulties with timeliness in the imaging department will be ironed out.

Currently, MMH's best asset is Mr. Jones. If he is half as efficient and professional as he came across in the conversation that I had with him then I would expect MMH to grow and be able to become a local resource of value.

3
★★★☆☆

My son needed an ultrasound in April. Our doctor's office recommended we head over to the new hospital which had only opened a few months ago. They were supposed to be efficient and shouldn't be too crowded. If they keep up business the way they've started, I doubt anyone will ever have to worry about a crowd.

We arrived promptly and paid roughly $400 which was our portion of our deductible. Then we sat (in the completely abandoned waiting room across from reception), me and my 7 year old! And we sat, and we sat, and we listened to the receptionist at imaging talk to friends. And we sat! No word on why the delay. When we had been there for almost 50 minutes, I went up to ask if there had been an emergency, the woman looked annoyed and said we were next. I would certainly hope so - we were the only ones there for the past 30 minutes. There had only been one other lady who waited at least 30 minutes before us.

When we got back for the ultrasound, the young woman was flustered at best. She was supposed to do an ultrasound of the groin area. After her fumbling for about 10 minutes, I suggested that if she had him sit criss cross she could image the area better. Finally she listened and was able to finally image the areas needed.

To top things off, last week we received a call from Christa in the finance office at Methodist. The insurance had paid the whole amount and they owed us a refund. They didn't have the credit card on file so they wanted to know if we could call with the whole number. My husband spoke with her and she said the refund could take 3-4 days. Sure, that's about standard on credit card processing.

So a week later - there's no refund. I called and wow - apparently the whole caring thing doesn't extend to business offices. She said she wasn't necessarily going to process the refund for 2 weeks. I told her that as far as I was aware, VISA's terms say that refunds must be processed promptly. She was less than courteous at best.

I had to push to get her supervisor's name and then push more to get the supervisor's last name. Apparently, Dawn Clark, the business officer manager shares the same office as her. Christa would not give me her phone number and told me repeatedly I could only talk to her. I told her I expected the refund to be processed forthwith. She said she'd call when she finally got around to it.

No worries, I called Kevin Jones - the President after I got off the phone with Christa. I left him a message expressing my disappointment and irritation with their processes and employees. Haven't heard back yet, but I will update if I do.

UPDATE: Mr. Jones called back very promptly after I left the message. He had already spoke to the financial office. They promptly refunded my amount due immediately after he spoke to them. He was very nice, not too mention extremely professional. I was impressed that he took such prompt action in rectifying the difficulties. He did tell me that they were immediately changing the way they process their refunds for credit payments - so that would be a positive in favor of the hospital.

In between the ultrasound and the payment issue, we did go to the ER and I will say that the ER that day was very efficient. My daughter had a head wound that they took very seriously and evaluated , we were out of there in 40 minutes, CAT scan and all. So I'm willing to give them the benefit of the doubt that they are working to improve things. I guess I'm hoping that the difficulties with timeliness in the imaging department will be ironed out.

Currently, MMH's best asset is Mr. Jones. If he is half as efficient and professional as he came across in the conversation that I had with him then I would expect MMH to grow and be able to become a local resource of value.

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