Michael R. Cox, DDS

★☆☆☆☆

About Michael R. Cox, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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We were scheduled for a family first visit appoitment. My appointment was at 9:00 AM. I called at 8:15 to confirm I was coming. the receptionist told me to try to come earlier so paperwork can be filled up sooner. I told her I will try. I have to leave work 15 miles away, pick up my kid from daycare and head to the dentist. We arrived at the dentist office door between 9 and 9:04AM. There were 3 employees on the front desk. None of them bother to greet us. One of the receptionist of the first name Jill open her mouth to ask me where was my husband with an unnerving tone. Then ask for my insurance card. She handed paperwork with nonchalence and asked me to fill one and hand it back to them. I replied my husband is on his way and I fill his paperwork. She came back to me 10 min later to tell me my husband has to reschedule. I said ok. at about 45 mins later, the technician call my toddler in. after a few trial in convincing my kid to open her mouth, she ran to get the Dentist. The dentist shows up 5 min later and said hi! Does not introduce himself to me or my kid. He gently check my toddler mouth and said everything look ok and leave. We go back to front desk to schedule my kid cleaning appoinment. The receptionist asked me if nov 1st is good for my husband and I. After being there for 1 hr, this dentist office has dismissed my appointment and asked me to reschedule my appointment as if I was 15 min late or did not show up. What a lack of respect for my time and for a fellow human being. I am an engineer by profession and take my time very seriously. I have had the worst experience in dental customers service and I do not want anybody else to go through this experience. I will tell my anyone I met and my close circle not to Go to Dr Micheal R. Cox dental practice. I have standards and will not settle for less than proper respect, especially when I am the one paying the bills! It is sad the dental office reputation can easily sabotage the performance of the Dentist or doctor involved.

1
★☆☆☆☆

We were scheduled for a family first visit appoitment. My appointment was at 9:00 AM. I called at 8:15 to confirm I was coming. the receptionist told me to try to come earlier so paperwork can be filled up sooner. I told her I will try. I have to leave work 15 miles away, pick up my kid from daycare and head to the dentist. We arrived at the dentist office door between 9 and 9:04AM. There were 3 employees on the front desk. None of them bother to greet us. One of the receptionist of the first name Jill open her mouth to ask me where was my husband with an unnerving tone. Then ask for my insurance card. She handed paperwork with nonchalence and asked me to fill one and hand it back to them. I replied my husband is on his way and I fill his paperwork. She came back to me 10 min later to tell me my husband has to reschedule. I said ok. at about 45 mins later, the technician call my toddler in. after a few trial in convincing my kid to open her mouth, she ran to get the Dentist. The dentist shows up 5 min later and said hi! Does not introduce himself to me or my kid. He gently check my toddler mouth and said everything look ok and leave. We go back to front desk to schedule my kid cleaning appoinment. The receptionist asked me if nov 1st is good for my husband and I. After being there for 1 hr, this dentist office has dismissed my appointment and asked me to reschedule my appointment as if I was 15 min late or did not show up. What a lack of respect for my time and for a fellow human being. I am an engineer by profession and take my time very seriously. I have had the worst experience in dental customers service and I do not want anybody else to go through this experience. I will tell my anyone I met and my close circle not to Go to Dr Micheal R. Cox dental practice. I have standards and will not settle for less than proper respect, especially when I am the one paying the bills! It is sad the dental office reputation can easily sabotage the performance of the Dentist or doctor involved.

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