Michael V. Moro, MD

★☆☆☆☆
  • 813 Independence Boulevard

    Virginia Beach, VA 23455

    Map & Directions
  • 757-333-7625

About Michael V. Moro, MD

Categories
  • Family Practice Doctors

Health & Medical

Health & Medical
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This office is unable to coordinate their appointment schedules with prescription refill requirements and would rather withdraw treatment than inconvenience themselves or admit error.

I was in there last month and was asked by a nurse practioner if I needed refills as she was looking through my medical record. I said the record should show you. ;) She examined it and said I should be fine. As she was looking through it, she noticed I was due for a physical, so I made an appointment in accordance with her suggestion. She even helped me make the appointment at the front desk.

Five days before that appointment, I attempted to refill my prescriptions, one of which is a controlled substance sleep aid. All were refilled except that one. I called the office and asked why. They said I need to be seen by a doctor before the refill could be authorized. I said I have an appointment in five days, but no more medication for my insomnia. They asked my doctor, Michael V. Moro, if he would authorize a refill. He refused. I asked why and was told I needed to be seen before they could authorize my prescription refill. I asked if I could get five days worth to carry me through unitl the appointment. "Stacy," the office worker I had been dealing with, asked Dr. Moro and he refused again. I asked if I could then be seen that day since I was out of medication, but was told they were booked. I asked what I should do about my insomnia for the next five days and was told "I don't know."

Upon reflection, I called "Stacy" back and asked her to have Dr. Moro call me. I felt like I deserved to know why I had been in their office the month before, was told I was fine on refills when I made the appointment for my physical and then, five days before that appointment, was denied a refill because I "needed to be seen by a doctor." Common sense, right?

Dr. Moro did not call me back. Instead, a nurse called me back and told me that Dr. Moro cancelled my appointment and would inform me in a letter as to why. I asked if he was dropping me as a patient (after seeing him for over a decade) and was told his reason would be in the letter.

What?!

I mentioned to Dr. Moro a year ago that they had a communication problem in their office. (I'm only a communication professor, so what would I know, right?) Moro told me that the only way they had of letting someone know that they needed to be checked before their prescription could continue was to deny the refill. OK, but when you've been in there and told your refills are fine and make an appointment for a month and a half later as instructed, shouldn't they tell you that appointment isn't soon enough for your medical requirements? Isn't that better than treating you like an oxy-addict trying to scam a fix?

I was treated like I'm a drug addict trying to get away with something when all I did was exactly what I was instructed to do by the Independence Family Medicine staff. If you're going to change my treatment strategy (i.e.--stop insomnia medication cold-turkey), a patient has a right to hear that new diagnosis from their doctor, not staff.

By the way, when I was in there last, it was because I called ahead and asked if they could handle in-grown toenails in the office. The nurse practioner assured me they could. I explained they were infected and painful and deeply in-grown, but she said it wasn't a problem, so I made the appointment. After all, they've got painkiller and surgical toenail clippers, right? When she saw the toenails, she grimaced and said I needed to go to a foot doctor. But hey, at least she asked if I needed refills and set me up for a physical...

If you can't treat me for the physical ailment and you can't keep up with my prescriptions...what do I actually need you for? Moral support? They couldn't even offer that. Instead, it was "I don't know" and ultimately "go away."

This practice left me sleepless and angry and wondering if they've even heard of the Hippocratic Oath.

1
★☆☆☆☆

This office is unable to coordinate their appointment schedules with prescription refill requirements and would rather withdraw treatment than inconvenience themselves or admit error.

I was in there last month and was asked by a nurse practioner if I needed refills as she was looking through my medical record. I said the record should show you. ;) She examined it and said I should be fine. As she was looking through it, she noticed I was due for a physical, so I made an appointment in accordance with her suggestion. She even helped me make the appointment at the front desk.

Five days before that appointment, I attempted to refill my prescriptions, one of which is a controlled substance sleep aid. All were refilled except that one. I called the office and asked why. They said I need to be seen by a doctor before the refill could be authorized. I said I have an appointment in five days, but no more medication for my insomnia. They asked my doctor, Michael V. Moro, if he would authorize a refill. He refused. I asked why and was told I needed to be seen before they could authorize my prescription refill. I asked if I could get five days worth to carry me through unitl the appointment. "Stacy," the office worker I had been dealing with, asked Dr. Moro and he refused again. I asked if I could then be seen that day since I was out of medication, but was told they were booked. I asked what I should do about my insomnia for the next five days and was told "I don't know."

Upon reflection, I called "Stacy" back and asked her to have Dr. Moro call me. I felt like I deserved to know why I had been in their office the month before, was told I was fine on refills when I made the appointment for my physical and then, five days before that appointment, was denied a refill because I "needed to be seen by a doctor." Common sense, right?

Dr. Moro did not call me back. Instead, a nurse called me back and told me that Dr. Moro cancelled my appointment and would inform me in a letter as to why. I asked if he was dropping me as a patient (after seeing him for over a decade) and was told his reason would be in the letter.

What?!

I mentioned to Dr. Moro a year ago that they had a communication problem in their office. (I'm only a communication professor, so what would I know, right?) Moro told me that the only way they had of letting someone know that they needed to be checked before their prescription could continue was to deny the refill. OK, but when you've been in there and told your refills are fine and make an appointment for a month and a half later as instructed, shouldn't they tell you that appointment isn't soon enough for your medical requirements? Isn't that better than treating you like an oxy-addict trying to scam a fix?

I was treated like I'm a drug addict trying to get away with something when all I did was exactly what I was instructed to do by the Independence Family Medicine staff. If you're going to change my treatment strategy (i.e.--stop insomnia medication cold-turkey), a patient has a right to hear that new diagnosis from their doctor, not staff.

By the way, when I was in there last, it was because I called ahead and asked if they could handle in-grown toenails in the office. The nurse practioner assured me they could. I explained they were infected and painful and deeply in-grown, but she said it wasn't a problem, so I made the appointment. After all, they've got painkiller and surgical toenail clippers, right? When she saw the toenails, she grimaced and said I needed to go to a foot doctor. But hey, at least she asked if I needed refills and set me up for a physical...

If you can't treat me for the physical ailment and you can't keep up with my prescriptions...what do I actually need you for? Moral support? They couldn't even offer that. Instead, it was "I don't know" and ultimately "go away."

This practice left me sleepless and angry and wondering if they've even heard of the Hippocratic Oath.

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