Michigan Headache & Neurological Institute: Dr. Alicia R. Prestegaard, MD

★★★★★
  • 3120 Professional Dr

    Ann Arbor, MI 48104

    Map & Directions
  • 734-677-6000

About Michigan Headache & Neurological Institute: Dr. Alicia R. Prestegaard, MD

Health & Medical

Health & Medical
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4.5 12
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Dr. Prestegaard has worked very hard to help me.

5
★★★★★

Dr. Prestegaard has worked very hard to help me.

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everything was explained in detail and never had any questions,.

5
★★★★★

everything was explained in detail and never had any questions,.

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Could never reach her over the phone, which can be frustrating at times. But when we do go in office we get to see her for the time we feel we need. Other than that, we feel she is a great and very knowledgeable doctor that has contributed to our overall headache experience and has helped us get into the Head Pain Unit at Chelsea Hospital when we really are in need.

3
★★★☆☆

Could never reach her over the phone, which can be frustrating at times. But when we do go in office we get to see her for the time we feel we need. Other than that, we feel she is a great and very knowledgeable doctor that has contributed to our overall headache experience and has helped us get into the Head Pain Unit at Chelsea Hospital when we really are in need.

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Business Response:

Thank you for your comments. We appreciate all feedback, as it helps us to better understand our patients' concerns. Our staff is usually able to respond promptly to any patient query - please accept our apology if you experienced any delay in receiving assistance. We understand your frustration if you were not able to easily get a hold of Dr. Prestegaard via phone. That said, while our doctors strive to be available to patients, it would be hard for them to take calls during office hours or hospital rounds. As such, our administrative and nursing staff are responsible for communicating information from the doctors back to patients. The best bet for additional time with Dr.Prestegaard would be to schedule an in-office visit. We are glad that your experience with us appears to have provided some benefit. If you would like to discuss any further concerns, we invite you to contact our office at your convenience. We are always happy to find solutions to any perceived problem.
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The staff is very kind. I have never felt better taken care of. If this hospital was closer to home I would use them for everything, not just my headaches.

5
★★★★★

The staff is very kind. I have never felt better taken care of. If this hospital was closer to home I would use them for everything, not just my headaches.

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I could not be more pleased with my experience here. I do not know what else to say. Fantastic team.

5
★★★★★

I could not be more pleased with my experience here. I do not know what else to say. Fantastic team.

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i think Gail is great! very understanding and down to earth

4
★★★★☆

i think Gail is great! very understanding and down to earth

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Prestegaard hit a wall in treatment until i came to the hospital. i felt some of the hospital abortives could have been tried outpatient since i did not have money for the hospital. felt pressured to go to hospital. overall like prestegaard but feel she hit a wall in my treatment. Dr Saper discovered new root of headache at hospital. Felt treatment was not very aggressive. Saper took time to understand pt. Shawn C.

4
★★★★☆

Prestegaard hit a wall in treatment until i came to the hospital. i felt some of the hospital abortives could have been tried outpatient since i did not have money for the hospital. felt pressured to go to hospital. overall like prestegaard but feel she hit a wall in my treatment. Dr Saper discovered new root of headache at hospital. Felt treatment was not very aggressive. Saper took time to understand pt. Shawn C.

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Business Response:

Dear Shawn C. While I very much appreciate the compliment to me personally, I do feel that your perspective on Dr. Prestegaard is unfair. Your case is obviously very complicated and the limitations of outpatient level care are obvious to everyone with complex cases. The great advantage to the hospital program for difficult headache cases is that we have several days to carefully consider each case with a team of specialists. Our success rate thus increases substantially. While most of our patients remain outpatient, Dr. Prestegaard had the good sense to recommend hospitalization in order to get you that extra attention. I do not know your identity and, if at some point you wish to identify yourself, I will make a point of looking at the outpatient record to substantiate my response to you. However, at this point, I feel that you were given good care by Dr. Prestegaard and that you benefited from the greater intensity of service that we can provide in a hospital setting. That is one reason why we put people in the hospital. Thank you for your comments. Joel R. Saper, M.D., F.A.C.P., F.A.A.N. Founder and Director of MHNI Clinical Professor of Neurology, MSU
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Due to her good care I was admitted to Chelsea and today am pain free. ...JS

5
★★★★★

Due to her good care I was admitted to Chelsea and today am pain free. ...JS

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Dr. Prestegaard has a wonderful caring personality and took up a great amount of time in my care. My P.A. Gayle was also very attentive and helpful. -- SWW

5
★★★★★

Dr. Prestegaard has a wonderful caring personality and took up a great amount of time in my care. My P.A. Gayle was also very attentive and helpful. -- SWW

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Dr. Prestegaard never gives up and always has another idea to try. --SRF

5
★★★★★

Dr. Prestegaard never gives up and always has another idea to try. --SRF

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Dr. Prestegaard is very knowledgeable. Great job at addressing issues. Alicia, Morrice, MI

5
★★★★★

Dr. Prestegaard is very knowledgeable. Great job at addressing issues. Alicia, Morrice, MI

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After my discharge from CCH, I had 2 week follow up appointments with 2 different practitioners on the same day, but the times were 4 1/2 hours apart-not very convenient. I appreciate how knowledgable the staff is. I have always had my questions answered. I am doing so much better with my migraines! Tracy I.

3
★★★☆☆

After my discharge from CCH, I had 2 week follow up appointments with 2 different practitioners on the same day, but the times were 4 1/2 hours apart-not very convenient. I appreciate how knowledgable the staff is. I have always had my questions answered. I am doing so much better with my migraines! Tracy I.

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