Mitchel L. Friedman, DDS

★★★★☆
  • 539 Newman Springs Road

    Lincroft, NJ 07738

    Map & Directions
  • 866-992-6097

About Mitchel L. Friedman, DDS

Categories
  • Dentists

Health & Medical

Health & Medical
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4.0 3
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Thank you for seeing me the same day I called. I hadn't been to the dentist in 5 years and I lived in pain for a week before calling. Now I'll be back to avoid that pain again.

5
★★★★★

Thank you for seeing me the same day I called. I hadn't been to the dentist in 5 years and I lived in pain for a week before calling. Now I'll be back to avoid that pain again.

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My entire family has been using Dr. Friedman for years. Until recently, we have always been very happy.

During my most recent visit for my 6 month check-up they had a new office hygienist. She came on ridiculously strong and made every attempt possible to "up-sell" me on procedures that are not covered by insurance. Flouride, whitening and so on. This heavy duty pressure alone, made me uncomfortable but I wouldn't have stopped seeing him based solely on this.

During this visit they also began using a new diagnostic tool called a Diagnodent machine. It checks for the presence of cavities that may not be noticed on x-rays. After using this tool, I was told that 4 of my teeth had "pre-cavities" and would need tiny fillings. And that 2 additional teeth needed to be "sealed". Obviously this was concerning to me since there had been no mention of ANY areas of concern during my prior 6 month visit. When I asked how there could possibly be so much change in my dental situation in 6 months, I was simply told that they didn't use this tool last time so there was no way to tell. I then asked why we wouldn't monitor these "pre-cavities" until my next visit to see if there had been any change and I was told that there's no reason to "allow them to worsen, when we can give you tiny fillings now. This way, you won't have to worry". Needless to say, this made me incredibly uncomfortable and made me question the fear tactics that they were using to get me to schedule follow-up procedures.

When I left the office that day, I began researching this diagnodent machine and I've found that it can be very harmful in the hands of a less than honest dentist. Many dentists use it as a tool to push patients towards unnecessary procedures.

I also have reason to believe that this dentist now has his new hygienists on commission!! Who has every heard of such a thing?? And, how can you expect a patient to trust your recommendations when the staff is being encouraged to "up-sell" customers.

Needless to say, we will NEVER be returning to this dentist. You obviously can use your own judgment but please think about their attempts to scare you into unnecessary prodecures!

2
★★☆☆☆

My entire family has been using Dr. Friedman for years. Until recently, we have always been very happy.

During my most recent visit for my 6 month check-up they had a new office hygienist. She came on ridiculously strong and made every attempt possible to "up-sell" me on procedures that are not covered by insurance. Flouride, whitening and so on. This heavy duty pressure alone, made me uncomfortable but I wouldn't have stopped seeing him based solely on this.

During this visit they also began using a new diagnostic tool called a Diagnodent machine. It checks for the presence of cavities that may not be noticed on x-rays. After using this tool, I was told that 4 of my teeth had "pre-cavities" and would need tiny fillings. And that 2 additional teeth needed to be "sealed". Obviously this was concerning to me since there had been no mention of ANY areas of concern during my prior 6 month visit. When I asked how there could possibly be so much change in my dental situation in 6 months, I was simply told that they didn't use this tool last time so there was no way to tell. I then asked why we wouldn't monitor these "pre-cavities" until my next visit to see if there had been any change and I was told that there's no reason to "allow them to worsen, when we can give you tiny fillings now. This way, you won't have to worry". Needless to say, this made me incredibly uncomfortable and made me question the fear tactics that they were using to get me to schedule follow-up procedures.

When I left the office that day, I began researching this diagnodent machine and I've found that it can be very harmful in the hands of a less than honest dentist. Many dentists use it as a tool to push patients towards unnecessary procedures.

I also have reason to believe that this dentist now has his new hygienists on commission!! Who has every heard of such a thing?? And, how can you expect a patient to trust your recommendations when the staff is being encouraged to "up-sell" customers.

Needless to say, we will NEVER be returning to this dentist. You obviously can use your own judgment but please think about their attempts to scare you into unnecessary prodecures!

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0 out of 1 people found this review helpful.

Business Response:

Dear Mary M: I never intended to disappoint you. Please accept my apology. I would appreciate the chance to resolve your issue. Please contact our office and make a private appointment to discuss. There are many ways to diagnose dental decay. Most obvious: clinical exam. A painful tooth/odor suggests abscess. Thatβ??s how dentists originally diagnosed. X-ray detects decay with more sensitivity. Dentists have used this tool for years. Finally, Diagnodent was FDA approved to find early decay. It is more sensitive than X-ray/visual exam. FDA ensures it works as intended. We believe it does - enabling earlier treatment with simpler, less invasive techniques. Most patients appreciate this. We understand some patients prefer to wait until decay may worsen or is clinically symptomatic. Most patients prefer solving a problem before it gets bigger. But, not everyone. I make the diagnosis β?? not our hygienists. Diagnodent is just one tool I use to make treatment recommendations. I would be delighted if all patients had zero cavities. Prevention is the best tool for accomplishing that. ...)
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Without Dr Friedman having ever seen me before, the staff got me in within hours of my desperate plee for relief from pain. They took out the painful tooth that I had dreaded for weeks. I was able to to sleep well that night. Thank you! Mike

5
★★★★★

Without Dr Friedman having ever seen me before, the staff got me in within hours of my desperate plee for relief from pain. They took out the painful tooth that I had dreaded for weeks. I was able to to sleep well that night. Thank you! Mike

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1 out of 1 people found this review helpful.

Business Response:

Mike: It's appreciative people like you that make us work even harder to give you the best! Dr Friedman
 

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